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SBI General Insurance policy certificate against IRCTC PA Insurance

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SBIGEN <noreply.irctcpolicy@sbigeneral.in> Sun, Feb 26, 2023 at 9:39 PM

Reply-to: customer.care@sbigeneral.in
To: rajdubeyrd337@gmail.com

Dear vivek sharma,

We are pleased to provide you with your 'Certificate of Insurance' for PNR No.8100285567. Please find
attached your Optional Travel Personal Accident Insurance Policy Certificate details. For more details
on your Policy, please read the Policy Wordings carefully. To download your Policy Certificate please
visit https://www.sbigeneral.in/irctc/

Sr. No. Name of the Passenger Policy Certificate No.

1. vivek sharma IR2602202381002855671

2. anuradha awasthi IR2602202381002855672

3.

4.

5.

6.

UPDATE NOMINEE DETAILS

At SBI General, we are constantly seeking to provide our customers with excellent support for all our policies. Therefore,
should you have any queries, please do not hesitate to contact our Customer Care at 1800 22 1111 / 1800 102 1111
(Toll-free 8:00 om to 8:00 pm - Monday to Saturday).

In case of claims, contact our Customer Care on toll free by quoting the Certificate Number of the insured mentioned in the Certificate of Insurance overleaf.

Grievance Redressal Procedure

We value your relationship and ore committed to offer you best in class service. However if you are dissatisfied
with the services rendered by us during any of your interactions with us or on resolution provided by us on your
service request or complaint, we request you to register your concern with our Customer Care by following the
steps mentioned below. We will acknowledge receipt of your concerns within next 72 working hours and will
respond to you as soon as possible, upon completion of the investigation.
Step 1: Call us at 1800-102-1 1 1 1 / 1800-22-111 1 (Toll-free 8:00 om to 8:00 pm - Monday to Saturday) or write to
us at customer.care@sbigeneral.in. If you don’t hear from us within 48 hrs. please follow Step 2
Step 2: If you are not happy with the resolution provided, please write to Head - Customer Care at our Registered
Office address printed overleaf. If after having followed Step 1 and Step 2 your issue remains unresolved for more
thon 30 days from the date of filing your first complaint, you may approach the Insurance Ombudsman for redressal
of your grievance.

Wishing you a pleasant journey ahead.

Sincerely,
Team SBI General Insurance
 SBI General Insurance Company Limited I Corporate & Registered Office: 9th Floor, A&B Wing, Fulcrum Building, Sahar Road, Andheri East,
Mumbai,Maharashtra-400099,India.| For SBI General Insurance Company Limited I IRDAI Reg. No. 144 dated 15/12/2009 |
CIN:U66000MH2009PLC190546 | SBI Logo displayed belongs to State Bank of India and is used by SBI General Insurance Company Limited
under license. I Website : www.sbigeneral.in , Tollfree 18001021111

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