Saurav Anand Singh

Sauravsingh6856@gmail.com
7544028226
Kapashera, New Delhi 110037

Objective
To secure a challenging position in a reputable organization to expand my learning's, knowledge and
skills. To make use of my interpersonal skills to achieve goals of a company that focuses on customer
satisfaction and customer experience.

Experience
 Sr. Executive (Collection) in Home Credit India (21 Jan 2018 – 26 Sep. 2020)
 Risk management
 Collection management
 Taking follow up with field team
 Making outbound calls
 Convincing customer for due payments
 Team handling
 Conversion control

 Team Leader Sales Indiabulls Dhani Loan & Services Pvt. Ltd Gurgaon
(15 Oct. 2020 to 20 may 2022)

 Team handling Sales & Collection also.

 Team strength is 25 Members.
 Controlling Shrinkage and Attrition, Roster planning.
 Taking sessions and monitoring Associates check and given analysis with every Associates.
 Auditing Calls also for improving call quality of each member.
 Provide quality session and interact with Associates whenever they face any
difficulties.
 Team Leader (Customer Support) Vertex Cosmos Gurgaon
(1 June 2022 to 25 Feb 2023)

 Scheduling and coordinating many organizational meetings. Developing a

good relationship with the customers.
 Conducting pre and post shifts.
 Team strength is 20 members.
 KPI Targets - PCD, C-SAT, FCR, AHT
 Making sigma plans.
 Creating Employee Observation Forms.
 Education

 B.COM (hons.) from DELHI UNIVERSITY

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 12 Passed from Govt. Sr. Sec (B.S.E.B)
th
 10 Passed from Govt. Sr. Sec (B.S.E.B)

Skills
 Bringing out the best in others to achieve maximum performance
 Product and service knowledge
 Promoting productivity and quality standards
 Good knowledge of Microsoft excel
 Punctuality

Language
 Hindi
 English
 Punjabi

Personal Details
Name : Saurav Anand Singh
Father Name : Shambhu Singh
DOB : 09/10/2000
Gender : Male
Marital Status : Unmarried
Nationality : Indian

Place : New Delhi {Saurav Anand Singh}

Date: ___________________