10/01/22

La Cloud Transformation
nei sistemi informativi
aziendali

MARCO SCILIRONI

Manager of Data centers Operations

Milano, 10/1/2022

Agenda
§ Fastweb overview
§ Company description

§ Data center Infrastructure

§ Technology & Market trends

§ The digital Era

§ The role of OTT players & Telco challenges

§ Technology trends

§ Cloud Transformation
§ Context and objectives

§ Platform core features

§ Hybrid Cloud platform framework

§ Transformation project

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Fastweb Overview – The company

§ Founded : 1999
§ Owner : Swisscom
§ Revenue : 2.2 Billion Euros
§ Customers : 2.6 Million
§ N. of Employees : 2600
§ Services :
§ Broadband internet : FTTH, FTTS, ADSL, FWA

§ Mobile : Full MVNO, 5G

§ ICT services for Enterprise

Fastweb Overview – The company

Fastweb has built a clear competitive advantage by

developing four points of excellence…

Fiber
Network
Mobile
5G
Fixed
Wireless
Access
Datacenter

Fiber
…through which it has become a
Network 360° Infrastructure Company

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Fastweb Overview – Data Center Infrastructure

§ 3 Data centers sites.

§ 7 Edge DC.

§ Data : 5 PB (20% annual growth)

§ 500+ Databases

§ 2000 TB Databases and servers

§ 1200 TB Mails, Documents & files

§ 1500 TB Backup

§ Servers : 6300 (70% virtualized)

§ 150+ Application architectures

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Fastweb Overview – Data center infrastructure evolution

NGDC Project (2011) Outsourcing DC (2012) Cloud Transformation(2016) DCE (2020)

Cloud
ODC Transformation
Legacy Virtualization
Transformation
(DCE)
§ Traditional platforms § DC space consolidation § DC space consolidation Edge DC
§ No virtualization § Virtualization § Reduced Energy footprint (2017)
§ Flexibility § Increase virtualization %
§ Faster provisioning § Hardware refresh Containerization
(2020/21)

Enterprise Tier IV Public Cloud

DC DC Migration 2022(*)

Startup Enterprise DC (2013) New Tier IV DC (2015)

§ DC for Enterprise Customers
§ Cloud IaaS services
(*) Under evaluation
§ Tier IV Certification
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Technology & Market trends – The Digital Era

CUSTOMERS SERVICE OFFERING

Customers are demanding a better “more intelligent” Digital Services are going to be integral part of our
experience and secured data-driven behaviors everyday life and transforming way to grow business

TELCO

OTT are growing with new digital Partner are growing with new digital-
commoditized services offering offering
OTT / IT Players
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Technology & Market trends - The Telco in the Digital Era

§ The new Digital Era is characterized by a always increasing evolution of new Digital Services (Video, IoT, Cognitive
and Analytics, …), characterized by an always-on and customer centric approach
§ In this context, Telco aims to move ahead from its role of data/connectivity provider to an “Digital” service
provider, acquiring the most valuable phases of the digital value chain leveraging its distinctive factors such as
Quality of Experience, Customer proximity and Security
§ Technologies play a strategic role in the digital transformation of the new Telco, foreseeing a complete set of new
skills, technologies, delivery capabilities and applications

Facebook, the world’s most

Uber, the world’s largest taxi
popular media owner, creates no
company, owns no vehicles
content

Airbnb, the world’s largest

Alibaba, the most valuable retailer,
accommodation provider, owns no
Every Business is a Digital Business has no inventory
real estate
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Technology & Market trends – The role of OTT players

Digital Service View

§ Delivery of digital services “over the top” of the public internet.
§ Use of Telco’s Network infrastructure. (Netflix 15% of global internet traffic)
§ Delivery of service as “best effort” vs QoS.
§ Competition with Telco services. (SMS vs Whatsapp)
§ Delivery of hyper growth services.
§ Use of a Cloud infrastructure.

Technology & Market trends – The role of OTT players

Technology View
§ Innovator
§ Full-stack Software Companies.
§ Use of new application development paradigm (Microservices, Devops … )
§ Adoption of new infrastructure delivery and operating model (Infrastructure as Code)
§ Owner of big distributed Datacenters across the world
§ Definition of their own Hardware specification (Open Compute Project - OCP)
§ Provider
§ Technology provider for Enterprise customers
§ Competitor of traditional IT providers (IBM,HP,EMC,…)

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Technology & Market trends – OTT Examples

§ Services : Amazon.com
§ Technology provider :
§ AWS Cloud IaaS leader
§ 34% Cloud IaaS market share

§ Services : Google.com, Youtube.com, Gmail.com

§ Technology provider : IaaS, PaaS, SaaS Cloud provider.
§ Technology Innovator : Kubernetes.

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Technology & Market trends – Telco challenges in network field

Telcos & OTTS are overlapping their service portfolio exploiting the virtualization

DC & CLOUD OTTs VIRTUALIZATION

TELCOs are filling the gap OTTs are filling the gap against
against OTTs leveraging on DC TELCOs introducing new
infrastructure & CLOUD
services acting “like an OTT”
TELCOs Virtualized Network Services,
acting as Network Providers

While TELCOs are moving over the OTTs domain with cloud services, OTTs are
entering the “pure networking” market leveraging on virtualization: SDN, NFV,
CLOUD…
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Technology & Market trends – Telco challenges and opportunities

Opportunities
• Network infrastructure E2E control
• Distributed Infrastructure
• Telco Cloud provider / Edge DC
• Mobile 5G

Challenges
• New delivery model and operating model
• New application development paradigm
• Need of new skills e roles

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Technology trends – CLOUD Key Features & Expected Benefits

On-demand
Expected benefits
self-service
§ Cost reduction :

§ Use of public cloud.

Broad
Measured network § Infrastructure usage optimization.
service
access
Cloud § Time to market :

§ Fast provisioning

§ Automation
Rapid Resource
elasticity pooling § Scalability and Flexibility

§ Resource accounting
http://nvlpubs.nist.gov/nistpubs/Legacy/SP/nistspecialpublication800-145.pdf 14

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Technology trends – CLOUD Service models

HOST vs BUILD vs CONSUME

q IaaS and SaaS service models as first approach : IaaS for existing workloads, SaaS for new applications.

q PaaS needs IT new skills and maturity.

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Technology trends – CLOUD Deployment models

q Flexibility of the Hybrid approach

q Offload of DEV/TEST workloads.

q Disaster Recovery.

q Application load spikes.

q Startup of Pilot/POC with low investment.

q Private cloud mainly for performance and

security.

q Take advantage of low cost infrastructure

resources.

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Technology trends – Hybrid Cloud example : Application burst

Scale-out and scale-up can be automated

Private Cloud Autoscaling Public Cloud

LB LB
Scale-out

Scale-up
App App App Internet App App App

Apps need to be «cloud ready»

DB

Secure and dedicated

connection
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Technology trends – Hybrid Cloud example : Dev & Test

Private Cloud Public Cloud

Production Environment

Test Environment
LB LB
LB
Dev Environment

App
App App App Internet App App

DB DB DB
Secure and dedicated
connection
DEV & TEST turned off during the night.
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Technology trends – Hybrid Cloud example : Disaster Recovery

Private Cloud Public Cloud

Production Environment
Disaster Recovery

LB LB
LB LB

App App App Internet App App App

Data syncronization

DB DB
Secure and dedicated
connection
Applications turned off when not used.

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Technology trends – Traditional IT Service Delivery

Apply
Request Provision Install Formalize Bring into
Secure Data Management
Service Hardware Software Service Production
Controls

• Feasibility request • Acquisition Approval • Install OS • Firewall settings • Update CMDB, Asset DB • Setup SLA context • Schedule maintenace

• Estimate request • Issue purchase Order • Install App & DB • Apply access control • Apply monitoring • Trigger SLA collection • Document changes

• Estimate approval • Handle shipment • Configure settings • Start security • Setup backup • Track service usage • Test & execute
monitoring delivery note
• Install HW • Load Data • Collect capacity Data
• Collect capacity Data

Days / Weeks

Weeks / Months
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Technology trends – Infrastructure as Code (IaC)

Cloud platform enablers for IaC
Programmable
§ Infrastructure is an application.
§ API driven abstraction : servers, storage, and networking can be programmatically allocated and
managed.
On-demand
§ Infrastructure platform needs to allow resources to be created and destroyed immediately.
§ Fulfill provisioning resource (cpu, storage, ram) requests within minutes.

Key features
§ Treat infrastructure provisioning like code. (dev, test, prod)

§ Build application and infrastructure from code.

§ Reconstruct a service from code repository, data backup, and compute resource.

§ Ensure that each component of the infrastructure complies with the policy.

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Technology trends – Infrastructure as Code (IaC)

Benefits

§ Version control everything (compute, network, application, middleware,..)

§ Dev, Test, Prod environment are aligned.

§ Reduce human errors, no configuration drifts.

§ One automated process from version control to live service.

§ Lower cost to deploy.

§ Enable DevOps.

§ Service Delivery time within minutes.

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Technology trends – IT Service Delivery with IaC

Apply
Request Provision Install Formalize Bring into
Secure Data Management
Service Hardware Software Service Production
Controls

• Feasibility request • Acquisition Approval • Install OS • Firewall settings • Update CMDB, Asset DB • Setup SLA context • Schedule maintenace

• Estimate request • Issue purchase Order • Install App & DB • Apply access control • Apply monitoring • Trigger SLA collection • Document changes (DN)

• Request approval • Handle shipment • Configure settings • Start security • Setup backup • Track service usage • Test & execute DN
monitoring delivery note
• Install HW • Load Data • Collect capacity Data
• Collect capacity Data

MINUTES

Weeks / Months
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Technology trends – Microservices the Scale Cube

Microservices Architecture pattern corresponds to the

Y-axis scaling.

Application should be built to scale and then

infrastructure should assist where necessary.

http://theartofscalability.com/ 24

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Technology trends – Microservices the Scale Cube

App Monolithic application

Functionalities

App App App App

App App App App App App

DB DB DB DB
DB

X-axis Y-axis Z-axis

Scale by cloning Scale by functional decomposition Scale by splitting data

Pros: Cons:
§ More scalable § Distribution
§ Easy independent deployments § Operational Complexity
§ Technology diversity § Consistency
§ Fault tollerance
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Technology trends – Monolithic vs Microservices architecture

Monolithic Application Microservices Architecture

User Interface

User Interface
Microservice
Business Logic

Data Access Layer

Microservice Microservice Microservice Microservice

Database Database Database Database Database

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Technology trends – Big data platform use case

Metadata Management
Streamin Batch
g
Data Processing

Data Analysis
Security & Resource Management

Data Ingestion Data Storage

Other Inputs
Scheduling Coordination & Management

Inputs Data Access Data Visualization

Message Bus

2/3 TB
Daily Operation Platforms

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Technology trends – Migration to Public Cloud

Uses cases
• Distaster Recovery.
• Cost reduction of non production environment.
• Application scaling and evolution.
• Improve IT delivery speed.
• Reduce on-premise maintenance complexity and cost.
• Reduce energy cost.

Evalutation criteria
• Data security:
• Shared security model impact.
• Legal/Regulation : GDPR, 5G, Lawful interception, privacy.
• Cost flexibility (Pro vs Cons).
• People reskilling/upskilling.
• Vendor lock-in.
• Workload migration complexity.

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How can Accenture help clients realize their potential from Cloud?
Digital Transformation: Platform Approach
To successfully achieve Digital Transformation and become agile, open and customer focused, the new Telco has to be
reorganize as “8 Platforms”, each comprised of People, Processes and Technologies

API based, modular and

reusable service building
blocks for LoB and 3rd party
service providers to build 8
Over the platform solutions

Partners, 3rd party and

Multispeed architecture external/cloud providers
with separation of Core solutions fully integrated in
systems vs Engagement / 1 2 3 4 5 6 7 Telco ecosystem to offer
customer layer services to internal users
and LoB

Data as competitive
Virtual and legacy network Security solutions for
advantage through the Internal Technology use Hybrid cloud infrastructure Market platforms providing
functions providing technology platforms
adoption of new big data platforms for serving provides common services specific solution to Lines of
consumable building blocks internal compliancy and for
and insight for Customer Finance, Procurement, HR ‘a la carte’ for Network, IT Business in a branded or
for Over The Network Lines of Business go to
Decision Mgmt, Reporting, activities and Business customer white-labeled model
Service composition market
Unified Data Layer

Copyright © 2015 Accenture All rights reserved. Legend

Work’s Foucs 29

Cloud Transformation - Context and Objectives

CONTEXT
q Operation model evolving from full outsourcing to a mixed model.

q Digital Transformation Program already running and Enterprise strategy defined on cloud services

q New emerging technologies and Public Cloud adoption trends

OBJECTIVES
q Definition of and Integrated and Platform architecture blueprint

q Definition of “Transformation Cloud Roadmap”

q Operating and Sourcing Model Strategy

q Optimization of DC infrastructure landscape

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Cloud Transformation – Hybrid Cloud Platform core features

Main features Service / Deployment Model

q Fast infrastructure provisioning. SERVICE MODEL

q On-demand self-provisioning and Multitenancy. q IAAS and/or PAAS and/or SAAS

q Resource accounting with Showback / Chargeback. DEPLOYMENT MODEL

q Infrastructure Automation. q Hybrid (on-premise, off-premise)

q Federation with external data centers.

Infrastructure Scope Open platform

q Computing, Storage, Backup, DC LAN. q API based.
q Mainly using X86 tecnologies. q Public cloud brokering. (Amazon, Google,
Microsoft,…)
q Virtual Network Services: Load Balancing, Firewall, ...
q Infrastructure as Code ready.
q Data virtualization support.
q Containers Orchestration.
q Multiplatform (Traditional, Hyperconvergence, HyperScale).

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Cloud Transformation – Project Approach

Fastweb FW Business FW Digital
Inputs state-of-art Priorities Initiatives

Standards
Telco
Trends Transformation Operating Model
Roadmap Evolution

Market
Input
Technology
Innovation
Cloud Roadmap Principles & Guidelines Quick-Win
initiatives
Experiences &
Framework

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How can Accenture help clients realize their potential from Cloud?
Cloud Transformation - Hybrid Cloud Framework
The target is a the new Hybrid Cloud Platform, aiming to provide common services, in a standardized way, to all Network, IT
and Enterprise Customers.

Cloud Platforms & Applications Main Features

PAAS Ready Applications SAAS
Legacy IAAS Ready Applications
Applications
PaaS & DBaaS Cloud Platform
Applications
(Physical/Virtual)
§ Unified Cloud platform serving al
Infr Infr
Design View IaaS Cloud Platform customers (Enterprise, IT, Network)
Real Time Cloud Management

Infrastructure Security aaS § Standard services and technologies

Virtual Infrastructure supporting multiple vendor.
Legacy vNetwork Data
Hardware
vCompute vStorage
(SDN) Virtualization § Unified delivery/operation processes
Compute Storage/Backup Hyperconverged Hyperscale § Hybrid and federated datacenter
Infr Run
Network
enabling service extension to Public Cloud.

Physical Infrastructure Public Cloud

Legend
Infrastructure and Platforms components Public Cloud Services Application components
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Cloud Transformation – Hybrid Cloud Management Platform

Service Catalogue allows to model all provided Cloud Services, their
relationships/constraints and the undelaying provisioning process
Service
Catalogue
Provides the cloud services front-end interface
Is the logical component that connects internal External Cloud Self and directly impacts the cloud onboarding
cloud environments to external and public cloud Integration Provisioning process by accelerating or slowing down the
services
adoption of the cloud environment

Automates IT operation processes across all

components of the cloud stack according to Life Cycle Enables control of all service catalogue
Orchestration objects from provisioning to retirement
one or more policies reducing risks associated Management
with human intervention

Infrastructure performance management are Performance Enables metering and accounting of cloud
fundamental components to enforce service- Management Chargeback resources according to their usage
level agreements in a cloud infrastructure

Allows to create and maintain a complete and accurate Enables efficient resource allocation and optimal workload
Configuration
picture of configurations across various elements of the Capacity placement across the cloud environments, allowing to
cloud environment and guarantees cloud environment and Change reduce infrastructure capacity waste, optimize resource
Management
configuration compliance with organizational policies and Management allocation based on application performance, and forecast
compliance regulation resource consumption
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Cloud Transformation – Program initiatives

Establish overall program governance, define initiative

Cloud Program Management team responsibilities and guarantee program timeline and
KPI/metrics, according to defined budget and priorities

Security
Service Infrastructure CMP Public IaaS Core Processes
Blueprint & Private IaaS
Catalogue Blueprint Blueprinting Adoption for IT Review
Guidelines
Low Level Design of Design of future Definition of Security Design of target Cloud Identification of pilot Identification of pilot Analysis of current
Service Catalogue infrastructure state Governance Management initiatives, design of initiatives, design of processes
structure and and identification of guidelines and Platform(s) blueprint onboarding strategy onboarding strategy (Provisioning, Change,
identification of target evolution guidelines implementation of and definition of and final onboarding and final onboarding Capacity, Monitoring)
Services and related security policies integration/evolution implementation implementation and design of target
service levels to requirements and ones
expose guidelines

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Cloud Transformation – Overall Benefits

Direct Tech Benefits

Resource Optimization COST Reductions Server Farm optimization
ü Provisioning time saving ü Opex saving ü Increasing utilization of internal
ü Backlog reduction ü Capex saving infrastructure

T2D and T2M DC Footprint Saving

ü Weeks for new Cloud Services Services Standardization
ü Space saving ü Increase standard IaaS request
ü Hours for delivery ü Energy saving

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What we need to Change

TECHNOLOGIES & ORGANIZATION /

SKILLS / CULTURE
SERVICES PROCESS

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Q&A

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