Arlet Clemente

616 River Oaks Ln ~ Charlotte, NC 28226

704-995-7149 (cell) arlet33clemente@yahoo.com

PROFILE

A highly effective customer service and sales professional with more than 10 years experience in
different financial areas with focus in sales and customer satisfaction
Strong ability to create quick rapport with customers actively listening to building long-lasting
relationships
Solid problem solving skills
Excellent communication skills, Customer focused and dedicated to quality service
persuasive, initiative, adaptability integrity, high level energy and the ability to work under stress
skills
Effective organizational, multi tasking, and prioritizing skills.
Bilingual fluent in Spanish & English
Dedicated with a strong work ethic and a talent for winning
Goal oriented ,team player, strong organizational skills. Fast learner

TA R G E T P O S I T I O N

Seeking a Sales and Customer Service challenging position with a dynamic company
where I can contribute to maximizing and delivering relevant solutions and
interventions  to ensuring customer satisfaction and reaching sales goals.

PROFESSIONAL EXPERIENCE

Costello REI

Real Estate Agent (2017) Charlotte NC

• Participate in active marketing initiatives, from cold calling to attending industry events
• Interview clients to determine their precise wants, needs, budgets and geographic limitations
• Prepare and proofread real estate documents, from leases to closing contracts
• Organize and oversee open houses
• Advise clients about mortgage options and help them fill out the requisite paperwork to expedite
the home buying process
• Attend closing dates and provide support for clients
Internet Geniuses

Event Planner Coordinator (2014-2017) Alpharetta, GA

• Responsible for planning events with clients managing team and events.
• Prepared the venue, close the venue collect monies, according to the
contract
• Process payments and deposits
• Successfully planned and managed events within budget
• Promote Networking and marketing
SunTrust

Mortgage Consumer Direct Loan Originator (2013) Charlotte - Moved to Alpharetta, GA

• Develops and maintains successful relationships with business referral sources, existing and
prospective SunTrust customer
• High Sales Proficiency experience with proven track record on New Homeowners and Customers
Support providing consultation for Home Financial Needs with variety of programs, such as,
Conventional, VA, HARP, Down Payment Assistance, FHA, Line of Credits, Refinances and Cash
Outs.
• Meets with customers as necessary during various stages of the loan process
• Provides complete loan applications to fulfillment center partners
•
• Follow up during all process and teamwork with Processors, Underwriters and closers
• Ensures exceptional customer experience by overseeing loan process from origination to close and
providing on-going communication to customers and business partners
• Utilizes SunTrust training materials, reference tools and other resources to provide accurate and
up-to-date loan program/policy information to both external customers and internal business
partners.
• Achieves production goals as established by SunTrust
• Oversees and ensures successful completion of all assigned Mortgage Loan Officer Training
activities

Wells Fargo Home Mortgage

Bilingual Home Mortgage Consultant ( 2010- 2013) Charlotte, NC

• Consult with Wells Fargo and non Wells Fargo clients to help identify and present refinancing
options.
• Gather information to help determine additional financial needs in order to cross-sell bank
products as well as other Wells Fargo products.
• Monthly manage and service a pipeline of over a hundred loans to help facilitate and expedite
refinancing process.
• Help Homeowners maximize their homes value by presenting the benefits and value of home
equity products.
• Good understanding reading contracts and credit reports
• Help potential clients obtain financing for the purchase of a new home.
• Follow up during all process and work teamwork with Processors, Underwriters and closers
• Responsible for assisting and coaching new mortgage consultants focusing in procedures,
products and compliance expectations.
Allstate

Insurance Agent ( 2004 to 2010) Charlotte, NC

• Evaluated customer needs and recommend appropriate policies

• Educate customers on various products and services
• Sell insurance policy and design individual plans
• Perform customer retention and conservation
• Calculate insurance policy quotes using the network system
• Providing educational guidance on how much to save, investment options, plan provisions,  and
overall financial life and health
• Enrolling customers in their retirement plan
• Processing transactions

Education
2016 Georgia Real Estate license (Active)
Keller Williams Training
2014 Louisiana, Alabama, Florida, Georgia Mortgage Licenses.
2007 Certified Notary (CPCC)
2006 Life & Health Course.
2005 Property & Liability Licensed Agent
( Training in Life and Health
2000 Windows 2000 Certification

1995 Marketing
Santa Maria College (Vzla)
1990 Liceo 19 de Abril (High School. Vzla)