9.

ITIL Service Management Lifecycle: The ITIL Service Management

Lifecycle (SML) is a framework that outlines the stages involved in
delivering IT services. The five stages of the SML are:
 Service strategy: The stage where an organization defines its IT service
strategy and aligns it with its business objectives.
 Service design: The stage where services are designed and developed to
meet the requirements of the organization and its customers.
 Service transition: The stage where services are tested and released into
production.
 Service operation: The stage where services are delivered to customers
and support is provided to maintain their continued operation.