Greetings of Peace! We are Stella Marie M. Cuenca, Shane Bianca S.

Girao, Thim
Ashley M. Alinsod and Samantha Ysabelle K. Igarta from Grade 12- St. Padre Pio. We are
conducting an online survey concerning Factors Affecting Canossa Lipa Senior High School
Students' Online Shopping Satisfaction. Your knowledge, concerns, and response will help us
achieve our goal. We want to ask for your willingness to answer the survey questionnaires
wholly and honestly. 
This survey takes approximately 2-3 minutes to complete. Rest assured that all the
information we would gather will be treated with the utmost confidentiality, and it will be used
for academic purposes only. Feel free to send us a message if you want to clarify anything about
the survey.
We will appreciate your assistance and support in this research endeavor. Again, thank
you for accepting our concern. May God bless you!

Part I
A. For each situation in the survey, please indicate the level of agreement with the statement
by putting a check (✓) in the box on the right side of each statement. There are no right
or wrong answers. Your answers will be kept confidential and will not be identified.
1- Strongly disagree 2- Disagree 3- Neither 4- Agree 5- Strongly Agree

Factors influencing customer 1 2 3 4 5

satisfaction
1. The packaging of the
product influences me to
become satisfied.
2. The brand of the product
influences me to become
satisfied.
3. The quality of the product
influences me to become
satisfied.
4. The delivery service
influences me to become
satisfied.
5. The free shipping voucher
influences me to become
satisfied.
6. The convenience of online
shops influences me to
become satisfied.
7. The trustworthiness of
information of product
influences me to become
satisfied.
 8. The mode of payment
influences me to become
satisfied.
9. The flexibility of my time
influences me to become
satisfied.
10. The lower price of the
product influences me to
become satisfied.

Reasons on Purchasing Online 1 2 3 4 5

11. I shop online because the
quality of the product that I
am looking for is here.
12. I shop online because of the
various product options.
13. I shop online because there
is a specific brand that can
only find online.
14. I shop online because the
packaging is presentable.
15. I shop online because of the
fast delivery.
16. I shop online because of the
free shipping voucher.
17. I shop online because it is
more convenient.
18. I shop online because my
information is much safer.
19. I shop online because there
is flexibility in the mode of
payment I prepared.

Part II
A. For each question in the survey, please indicate the level of satisfaction with the
statement by putting a check (✓) in the box on the right side of each statement. There are
no right or wrong answers. Your answers will be kept confidential and will not be
identified.
1- Very dissatisfied 2- Dissatisfied 3- Neither 4- Satisfied 5- Very Satisfied

Variables affecting the 1 2 3 4 5

satisfaction of customers toward
 online shopping
1. How satisfied are you with
the quality of the product?
2. How satisfied are you with
the packaging of the
product?
3. How satisfied are you with
the price of the product
online?
4. How satisfied are you with
the free shipping voucher?
5. How satisfied are you with
the duration of delivery?
6. How satisfied are you with
the online payment mode of
payment?
7. How satisfied are you with
the convenience of online
shopping?
8. How satisfied are you with
the information given about
the product online?