1.

Mindset
WHY IT MATTERS:
Mindsets set the stage for learning and performance. If we can set the foundation for a strong mindset,
new hires will have a stronger, better chance at engaging in the company and with their work.

An onboarding program should make new hires feel confident

that their decision to join your company was the right one.

COMMON MISTAKES/CHALLENGES:
• Information overload
• Being pulled out of onboarding too early

Jess Yuen JESSYUEN.COM

 1. Mindset Examples
SETTING THE RIGHT MINDSET:
At education startup RemindIQ, they add a few special touches to reinforce a positive mindset.

• Start on a Sweet Note: Send personalized notebook cookies reflective of a school item
that their office manager found on Etsy. 

• Focus on Support: Provide a manager "How to work with me guides" and send a team onboarding
guide before arrival - with info about buddies, team norms, 30/60/90 day plan, etc.
 
• Extend the Welcome to be Inclusive: New hires attend a Belonging101 session to ensure all
employees can talk about their identities, how they can be allies to others, and their responsibility
in building inclusion in the community.

Jess Yuen JESSYUEN.COM

 1. Mindset Reflection
Activity: What mindsets would you like new hires to have?
What are 3 moments that can help reinforce each of these mindsets?

MINDSET MOMENT 1 MOMENT 2 MomentMOMENT

3 3
Example: Emphasize similar talking points Give new hire a task to complete Hiring manager / team members
Hiring manager say
for a quick sense of accomplishment / team
hi, how excited they are to
I made the right decision coming as during candidate experience.
members
(e.g., scavenger hunt, 1-1) say hi and
have them here & better yet, why!
here! Better yet, exemplify them (e.g.,
how excited they are to
storytelling about values)
have them here and
better yet, why!
#1:

#2:

#3:

Jess Yuen JESSYUEN.COM