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  • Preliminary Plan 202001 v1.0

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    Devnaka Basnayaka
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    Listen actively to others without judgement. Seek to understand their perspectives and experiences before responding. Build relationships through showing appreciation, asking clarifying questions, and confirming your understanding. Focus on making people feel heard rather than staying in control of your emotions.

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    Preliminary_Plan_202001_v1.0

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    Listen actively to others without judgement. Seek to understand their perspectives and experiences before responding. Build relationships through showing appreciation, asking clarifying questions, and confirming your understanding. Focus on making people feel heard rather than staying in control of your emotions.

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    © All Rights Reserved
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    7 views1 page

    Preliminary Plan 202001 v1.0

    Uploaded by

    Devnaka Basnayaka
    Listen actively to others without judgement. Seek to understand their perspectives and experiences before responding. Build relationships through showing appreciation, asking clarifying questions, and confirming your understanding. Focus on making people feel heard rather than staying in control of your emotions.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    listen with purpose

    be humble

    think before responding

    take their perspective

    do not be judgemental

    be interested in others

    and what pains they


    seek to understand what they do why they do it
    are experiencing

    validate perceptions before responding

    show appreciation for their time and contributions

    to confirm and
    ask questions your understanding
    improve

    summarise what the speaker said

    make people feel heard

    focus on building relationships

    stay in control of your emotions

    that a negative
    do not assume is personal
    response

    avoid interrupting

    validate that you are being understood

    judgement, guilt or
    avoid terms and tones that imply
    wrongdoing

    Page 1

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