YEASTAR CERTIFIED

TECHNICIAN TRAINING
 PART 1 WHAT IS VOIP

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and
multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated
with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service.

Internet

PSTN
Trunk

SIP
Trunk
SIP Extensions
Analog Extensions
Hi I’m Jeff. I’m assigned to set a telephone system
for a company. So I’ll do a full system configuration
today. Let’s work together on this and learn about P-
Series IPPBX along the way.
Before anything, we need to choose a model for this
company, there are about 80 staff in the office. Well,
let’s see what choice do we have first.
 PART 2 ABOUT P-SERIES IPPBX

More than just a PBX, Yeastar P-Series PBX

System is a converged system purposed-built for
SMEs that have higher expectations on business
communications. As a “PBX-Plus-More” solution,
the P-Series unify voice, video, applications,
collaboration, and more together, helping SMEs
to enable extra productivity, fill the UC gap, and
accomplish more sophisticated tasks.
 2.1 P-Series PBX line Introduction

P550
• Users: 50
• Concurrent Calls: 25
• FXS/FXO Ports: 8
• BRI Ports: 8

• 2G/3G/4G Channel: 4

P560 P570
• Users: 100 (up to 200) • Users: 300 (up to 500)
• Concurrent Calls: 30 (up to 60) • Concurrent Calls: 60 (up to 120)
• FXS/FXO Ports: 8 • FXS/FXO Ports: 16
• BRI Ports: 8 • BRI Ports: 16

• 2G/3G/4G Channel: 4 • 2G/3G/4G Channel: 6

• E1/T1/PRI Ports: 1 • E1/T1/PRI Ports: 2
Specifications

Specifications P550 P560 P570

Extension 50 100 / 200 300 / 400 / 500
Concurrent Calls 25 30 / 60 60 / 90 / 120
NFC Read/Write Yes Yes Yes
Flash 8GB 16GB 16GB
RAM DDR4 2GB DDR4 2GB DDR4 4GB
FXS/FXO/BRI Max. 8 Max. 8 Max. 16
E1/T1/J1 N/A Max. 1 Max. 2
2G/3G/4G Max. 4 Max. 4 Max. 6
Expandable D30 0 1 2
USB (2.0) 1 (Up to 2TB)
Hard Disk (SSD) N/A 1 SATA (Up to 2TB)
WAN 1 (10/100/1000 Mbps)
LAN 1 (10/100/1000 Mbps)
P550

Power LED Port Status Indicator

Front Panel

External View NFC System LED WAN LAN RJ11 Ports

Reset

Rear Panel

Internal View Antenna Power

P560

Port Status
Indicator

Front Panel

RJ11 Ports or PRI

NFC
External View Ports

2.5’ HDD

Reset Power LED Antenna Console

Rear Panel

Internal View System LED SD Card USB WAN LAN Power

P570

Port Status
Indicator

Front Panel

External View RJ11 Ports

NFC E1 Port

2.5’ HDD

Reset Power LED Antenna Console

Rear Panel

Internal View System LED SD Card USB WAN LAN Power

2.2 Modules Introduction
If you want to install a WCDMA SIM Card, LTE Module is compatible.

Module O2 S2 SO GSM 4G LTE BRI

EX08 EX30 D30
Types Module Module Module Module Module Module

Pictures

1 FXO
Ports 2 FXO 2 FXS 1 1 2 BRI 8 1 N/A
1 FXS

P550 √ √ √ √ √ √ N/A N/A N/A

P560 √ √ √ √ √ √ Max. 1 Max.1 Max.1

P570 √ √ √ √ √ √ Max2 Max. 2 Max.2

DSP Module — D30

Install DSP module on mother board to expand:

100 extensions

30 concurrent calls
Available on: P560 & P570

D30

P560 P570
Expansion Cards – EX08/EX30

Mother board

Mother board
EX30 & EX08 use the same EX30
Card
connector for installation:
⚫ P560 offer 1 interfaces for
expansion cards

⚫ P570 offer 2 interfaces for

expansion cards

EX 08 Card
P560

Max.1，
Expand extensions up to 200,
D30 Concurrent calls up to 60

EX08
EX30

Max.1
Max.1
Support up to 4 Telephony
Support up to 1 E1 ports
Modules(8 RJ11 ports).
P570

Max.2，
Expand extensions up to 400/500,
D30 Concurrent calls up to 90/120

EX08
EX30

Max.2
Max.2
Support up to 8 Telephony
Support up to 2 E1 ports
Modules(16 RJ11 ports).

14
P570

EX30 EX08

EX08 EX08
EX30 EX30
 NFC Tag Digital Trunk

Based on Asterisk
GSM Trunk

Web GUI that can realize all

configuration to the telephone system
PSTN Trunk

Support PSTN, ISDN and Mobile trunk

SIP
Support SIP and Analog terminals Trunk
SIP Extensions

Support NFC network configuration Analog Extensions

 P550

Loosen the screws at the bottom of Insert the module to the Module Slot
the device and remove the upper
cover

Follow the instructions to insert a SIM card on the Close the cover and fix the screws Rotate the antenna into the Antenna Socket
GSM/3G/4G LTE module (Skip this step if no GSM/3G/4G LTE module is installed)
(Skip this step if no GSM/3G/4G LTE module is installed)
 P560 and P570

Install Telephony Modules

Loosen the screws at the bottom of Push out the empty board from the Push in the Expansion Board (EX08 or EX30)
the device and remove the upper inside of the device
cover

Lock the screws to fix the Expansion Board Insert the Telephony Modules on the EX08 Board
 P560 & P570

Install DSP Modules

Open the device upper cover and insert the DSP module (D30) Lock the screws to fix the D30 module board
into the D-Slot from a tilt angle and then press it down
P560&P570

Install Hard Disk

Quick Question:
1. The company need 80 extensions for
employees.
2. They have 1 SIP trunk, 4 PSTN lines
and need one GSM trunk.

Which model should we choose for them?

And what modules and expansion card do they need?
Now we’ve chosen a suitable model for a company, let’s get started!

Now, we’ll logon the Web GUI for the first time!
 PART 3 BASIC CONFIGURATION
3.1 Set IP address with NFC

With P-series PBX, we can realize Network setting on a default equipment using a
smart phone with a NFC chip and Linkus APP. We can easily manage the configuration
without logging into the WebGUI and even power on the PBX.
3.1 Set IP address with NFC

1 2 3

Go to NFC page in Click on Scan to Scan the NFC on

Linkus Mobile APP activate NFC P-series PBX
3.1 Set IP address with NFC

4
NFC chip on
P-Series PBX

Scan on the
front Panel Logo
Please confirm where is the NFC
on P-Serie PBX
chip deployed in your smart phone
3.1 Set IP address with NFC

Confirm the
configuration and write
the Network setting
Change the IP address into P-series PBX by NFC
scanning
and Ethernet Mode
3.1 Set IP address with NFC

Only when the system is

in factory state can you
write configurations to
the system by NFC.
You can use NFC to
write configuration only
ONCE. After the writing
is completed, the NFC
feature can only be
used to read
configuration.
Power on the PBX, and the
configuration will take effect.
This is the first thing you will see after entering the IP address. P-Series PBX is connected
through HTTPs. Https, put simply, is a encrypted channel for secure communication over a
computer network. It processes two certificates for server and client to protect the privacy.
Because the Web GUI is not a public website, the web browser will alert you, don’t hesitate,
believe us, just go ahead and login.
 PART 3 BASIC CONFIGURATION
3.2 Installation Wizard

When you access the PBX web interface for the first time, you need to finish initial configurations for the system using the Installation
Wizard.
Step 1. Configure the Network Settings
If you’ve already done the configuration via NFC, click next to continue
 3.2 Installation Wizard

A brand new Yeastar P-Series PBX doesn’t have the default super administrator name or password, you have to define them by yourself
in the 2nd step of installation wizard. The password must be at least 10 digits in length and include both upper and lower case letters and
numbers.
Do NOT forget the username and password of the super administrator account, or you need to reset your system to reconfigure the
account and log in to the PBX.
3.2 Installation Wizard

In the Date and Time section,

configure the time zone and
daylight saving time, and set up
the date and time manually or
synchronize with a NTP server.
In the PBX Localization section,
configure the system prompt
language, the name of the PBX,
name display format and ring tone
region.
Then, check the all the configured
settings on the Summary page, if
everything is correct, click reboot
to let the configurations take effect.
The Installation Wizard only appears when the first time
you access the PBX, next, we will show you how to
configure the relevant parameters after logging into the
PBX with the super administrator account.
3.3 Password and Account

Now we log-into the system for the

first time.
We need to put in the super admin’s
username & Password
(The ones we set up in installation
wizard)
We can also select system
language.
We can reset the web login password
if the password is forgotten.
3.3 Password and Account

If you want to change the password, you need to input

the old password and a new one, then retype it. Also, you
need to put in your email address to get notified when the
system has alerts.
3.3 Password and Account

Step 1 Set Email Address and

Phone number for
Administrator.

Step 2 Set contact name for

Administrator.
【1】
【4】 Step 3 Set notification method
and event level that
【2】 trigger the notification to
administrator.
【3】
Step 4 Change administrator
password
After configuring the administrator account, we can
move forward with the setting. But if some how, we
need to change the Network setting, we will no
longer be able to do it through NFC, instead, we will
log into WebGUI. Now let’s see how we do it.
3.4 Network Settings LAN Port

【3】

【1】 【4】 Step 1 System

【2】
Step 2 Network
Step 3 Ethernet Mode
Step 4 LAN settings
 WAN port

To enable the WAN port, you should choose the Dual Mode.
WAN port is disabled by default, you need to enable it before setting the WAN port. WAN port can also be used to
realize connection with local network. On Bridge mode, WAN port can be used to connect your PC or other
equipment in local network, in this mode LAN and WAN will be working as uplink and downlink of switch.
 WAN port

3.4 Network Settings WAN Port

【1】 【2】

Step 1 Set WAN port status

Step 2 Set WAN port parameter

To enable the WAN port, you should choose the Dual Mode.
1 DHCP (Dynamic Host Configuration Protocol):
It is a communications protocol that network administrators use to
centrally manage and automate the network configuration of devices
attaching to an IP network. With DHCP, computers request IP addresses
and networking parameters automatically from a DHCP server, reducing
the need for a network administrator or a user to configure these settings
manually.

2 Static IP Address:
Static IP addresses are manually assigned to a computer by an
administrator. With it, computers own a permanent IP address to access
network.

3 PPPoE (Point-to-Point Protocol over Ethernet):

It is a network protocol sometimes used by broadband modems for DSL
Internet service. With it, computers access network with the residential
gateway through WAN ports without the setting of IP Address.
Then we’re going to configure default prompt for system
prompt. You can choose what language you like as the
default system prompt.
3.5 Update System Prompt

【3】
Step 1 PBX settings
【4】 【5】 Step 2 Voice Prompt
Step 3 System Prompt
【1】 【6】
Step 4 Upload a local file(System Prompt)
Step 5 Download Online Prompts
【2】 Step 6 Choose system default language
Step 7 Click save and apply

【7】

You can download the system prompt of your language, as long as the P-Series PBX have
access to the internet.(Step 5) You can also customize your own system language and upload
it to the PBX.(Step 4)
The next thing we need to do is to define the local date
and time. It is necessary to apply schedule setting in
call routing and, in some cases, SIP trunk connection.

So it is a vital setting for most telephone system, now

let’s see how to do it in P- Series PBX.
3.6.1 Automatically set Date and Time

【1】

【5】 【6】
【2】
【3】

【4】

【7】 P-Series IPPBX supports

Automatic Synchronize as
well as manual setting. So as
【8】
long as the PBX has access
to the internet, the time can
be synchronized with NTP
Step 1 Choose System Step 5 Choose your time zone
server. Otherwise, the system
Step 2 Click Date and Time Step 6 Enable or disable the daylight-saving time
time can be set manually.
Step 3 Choose Synchronize with NTP server Step 7 Set time Display Format
Step 4 Define the URL of the NTP server Step 8 Click save and apply
3.6.2 Manually set Date and Time

【1】

【2】
【3】

【4】

【5】 In some cases, a PBX would

【6】
not be connected to Internet,
so there is no way that we
can connect to NTP server.
To help our installer configure
Step 4 Set Date and Time system time, we also support
Step 1 Choose System
Step 5 Set time Display Format Manual Set Up In P-Series
Step 2 Click Date and Time
Step 3 Choose Set Up Manually Step 6 Click save and apply PBX,.
Quick Question:

1. The administrator of a company need to apply a stronger

password and connect it with his email to ensure the security
of their communication system.

2. The company prefers defining a local prompt as their system

prompt.

3. The head office of a company is located in UK, they should

change the date and time to fix the local situation.

What should the administrator do for the settings?

Hey guys! Now we’ve finished the basic settings for P-
Series IPPBX. But it’s just the first step of the whole
setting process. So let’s turn to configure the extension
to realize a basic communication.
3.7 Set Extensions

3.7.1.1 How to add new extensions

Step 1 PBX Settings

Step 2 Preferences
Step 3 Extension Preferences

【1】

【2】

【3】

Note: Extension number can

be 1-7 digits, and with the
same amount of digits. E.g.:
we can not set the range to 1-
10, but we can set it as 10-99
3.7 Set Extensions

3.7.1.1 How to add new extensions

【1】 【6】

【2】
【3】 Step 1 Extension and Trunk
【4】
【5】
Step 2 Extension
Step 3 Existent extension list
Step 4 Edit the extension
Step 5 Delete the extension
Step 6 Add a new extension
3.7.1.1 How to add a new extension

Step 7 Set Extension Type

Step 8 Put in information of
the extension user
【7】

【8】

In step 7, we can decide if this extension is a SIP extension or Analog extension.

In step 8, we need to put in the user information of this extension user, the name, email
address and mobile number, we must put in either First name or Last name at least.
 3.7.1.1 How to add a new extension

【9】
Step 9 Set Extension Number
Step 10 Click Save and apply

【10】

In step 9, set an extension number and its Caller ID, .

We suggest that we use extension number directly for Caller ID. Register name and
password are generated randomly for security reason. We suggest you keep it this way
unless there is special requirement.
 【11】

Step 11 Apply the setting

Please remember to ALWAYS click the orange Apply icon so that

the configuration will take effect.
3.7.1.2 How to add bulk extensions

【1】

【2】
【3】

【4】 【5】

【6】

Step 1 Click on Add

Step 2 Click on Bulk Add
Step 3 Select extension type You can also add a bunch of
Step 4 Define start extension number. extensions at the same time.
Step 5 Define extension quantity you want to create.
Step 6 Click Save
3.7.1.3 Grant Client Permission

There is a default rule for Client Permission, which is to allow all extensions to view/call all extensions.
However, if we have multiple extension groups, we can grant the permission for every extension group’s
visibility with each other.
3.7.1.3 Grant Client Permission

Step 1 Extension and Trunk

【1】
Step 2 Client Permission

【2】 Step 3 Add Rule

【3】 Select Members to be
【7】
Step 4
【4】 【6】 whether All extensions or
【5】
Specific extensions and
extension groups

Step 5 Choose Permission Type:

Allow View or Disallow view

Step 6 Define the objects

Step 7 Click Save and Apply

Note:
1. The priority of extension visibility rules is from the top down. When encountering permission
conflicts, the permission is subject to the visibility rule with the higher priority.
2. Users can NOT make calls to the extensions that they can not view.
Now we have created extensions, to make sure the telephone
system works, we need to finish up by registering terminal
equipment to created extensions, this way we can use those
equipment to make and receive calls through P-series IPPBX.

Then what kind of equipment can be used as terminal of P-series

IPPBX?
3.7.2 SIP terminals

extension

IP phones Web Client Linkus Linkus

Mobile Desktop

To register SIP based phones to extension accounts, there are 4 options

available, IP phones, Linkus Web Client, Linkus Mobile APP, and Linkus
Desktop Client (or 3rd party softphones), you can have all those terminals on
one same extension number.
 extension

IP phones Web Client Linkus Desktop

Linkus Mobile

IP Phones Registration
A company has 80 phones that need to be registered to extensions to
make phone calls. It’s inefficient to register them manually one by one. P-
Series IPPBX supports auto provisioning to help administrator save time.

Auto Provisioning makes it possible to register at the same time multiple

phones automatically instead of manually one by one.
3.7.2.1 Auto Provisioning IP phones

【4】

【1】
【2】

【3】

In Step 2, if you don’t find the phone you are

looking for in the phone list, you can try reboot the
Step 1 Auto Provisioning
phones.
Step 2 Click on Phones In Step 3, if you want to register phones in bulk,
Step 3 Choose the phones you want to register please choose only phones of same model and
Step 4 Click on edit same firmware version.
3.7.2.1 Auto Provisioning IP phones

Step 5 Assign extensions with

selected phones

Step 6 Or you can assign multiple

extensions automatically.

Step 7 Click Save

【6】

If you have a big number of

phones to register, you can
【5】
define the end extensions and
automatically assign the
【7】
extensions in bulk.
 extension

IP phones Linkus Desktop

Web Client Linkus Mobile

Linkus Configuration
3.7.2.2 Linkus UC Solution

Bring your extensions with you

What is Linkus With Linkus Softphone App and web client, all the features
of a desk phone can be realized by your mobile device and
PC. Available using Microsoft Windows, macOS, iOS, and
Android, Linkus makes real-time business communication
easy across multiple devices.

Manage and control your calls

Transfer, hold, mute, and record a call to any phone

number or extension. You can also see missed calls,
check call history, voicemails and one-touch recordings

Consolidated collaboration

Your corporate directory displays your colleague’s presence

status. With just a few clicks, you can also initiate a chat or
group chat with your co-workers. Seamlessly communicate
with your CRM Contacts.
Web Client

Now, after configurating the PBX, let’s login to our web user portal, the
Linkus Web Client, to give it a check. It's a web-based client that can
be launched from mainstream web browser. It combines all the features
that you need to communicate, collaborate, and connect with colleagues.
Linkus Web Client

•Comprehensive suite of call logs, voicemails,

recordings, presence from a single interface.

•Visualized console to quickly handle calls

based on real-time availability of users.
•View Extension list by Extension group
•Click to call
•Call pop up
•Call log sync among all Linkus clients

•Streamlined operations to improve agent

efficiency and responsiveness and offer
ultimate customer satisfaction.

•Built-in video conferencing functionality,

allow to create meeting links at any time to
communicate face to face with customers
and colleagues.
Web Client Login Page

【1】 Step 1 login link: same as the PBX configuration link, could be an
IP address or a Yeastar Supplied Domain Name (Enterprise Plan)
Step 2 login name: extension number
Step 3 login password: extension user password
Step 4 Reset the web login password if the password is forgotten.
Step 5 Change user password according to your needs after first
time logging in for security concerns.

【2】

【3】
【4】
【5】
Web Client Overview

Sliding Menu Toolbar

Navigation Bar
Workspace

Access Portal of System Management

Switch Presence Status Manually

【1】

【2】

Step 1 Click on the current status on the toolbar

Step 2 At the top-right corner, select a presence status from the drop-down list. Related presence settings take effect.
Switch Presence Status Automatically

【1】

Step 1 At the top-right corner, select Set Temporary Status from the drop-down list of presence.
Step 2 In the pop-up window, configure the following settings:
a.In the Change Status To drop-down list, select a temporary status.
b.In the Hour and Minute drop-down list, set how long the temporary status will last.
c.Optional: In the Set Status Message field, add a personal note to the temporary status.
Step 3 Click Save
View Colleague Extensions

【2】

【1】
【3】

【4】

By default, all your colleagues' extensions are displayed on Linkus Web Client, no matter they
are registered or not. You can configure whether to display all the extensions or only the
registered extensions.
View Colleague Extensions

【1】 【2】

The extension group is displayed

on Extension Group list; the
authorized users can view this
group on Linkus clients.

Step 1 On the left navigation bar, click Extensions

Step 2 Select an extension group from the drop-down list. Extensions within the group are displayed.
Web Call— Initiate a phone call

【1】

【4】
【2】

【3】

Option 1 Dial the phone number with upper right conner drop down Dialpad, or search contact/extension by phone number/name/company/E-mail address
Option 2 Click on the phone button on Extensions/Contacts/Call logs/Voicemail/Recordings
Option 3 Click the camera button to initiate a video call (Ultimate Plan)
Option 4 Click the chat button to initiate a instant message chatting (Enterprise Plan)
Web Call Operation

• Status bar
Display the name and number of the other party and
recording status of the call.

• Shortcuts for common actions

Get call window zoomed out
Full screen mode.

• Toolbar
• New Call
Place another call while you are on a call.
• Add Participant
Add participants to join an audio conference call.
• Video
Switch between a voice call and a video call.
• Mute
Mute or unmute yourself.
• Hold/Resume
Hold or resume a call.
• Dialpad
Press a key to send DTMF signal.
• Record
Pause or unpause recording for a call.
• Transfer
Attended Transfer: Transfer the call after the third party
answers your call.
Blind Transfer: Transfer the call directly to the third party.
• Call Flip
Flip an active call to a specific device where your
extension is registered.
• End Call
End a call.
Modern office workers usually use a lot of different platforms in their daily routine for
communication. Yeastar P-Series Linkus Web UC Client can support not only by
audio to reach out your internal contact, but also by Instant Messaging, to send text
messages, picture or even files.
Instant Messaging

【2】

【1】

【3】

Item 1 Click Chat to go to the Chatting Panel in your Web Client

Item 2 Click to initiate a chat
Item 3 Choose induvial extension user to start a personal chat, or choose multiple extension users to start a group chat
Instant Messaging

【1】 【3】 【5】

【6】

【2】 Item 1 Search the contact/group chat

【4】 Item 2 Chatting List
Item 3 Make a direct audio/video call in a
personal chat
Item 4 Message operation:
Copy/Forward/Recall/Delete
Item 5 Add member form a group chat
Item 6 Check/Search chatting history
Item 7 Send emojis
Item 8 Share Pictures/Files
Item 9 Send text messages

【7】
【8】
【9】
With the development of internet and technology, more and more people are now
working remotely, and connecting with customers or collogues from around the
world.
Real-time face to face communication is helping people to feel more connected and
involved especially when they’re having meetings.

Video Conferencing is a build-in Ultimate Plan function which can help SMEs’
employees to easily initiate a small video meeting with their clients or collogues .
Video Conferencing
Instant Meeting Preparation

【1】 【2】

【3】【5】 【7】

【4】 【6】
Meeting Links Display Area

Meeting Link Information

Item 1 Click to create a instant meeting

Item 2 Click to create an upcoming meeting link
Item 3 Start this meeting
Item 4 Copy meeting invitation information
Item 5 Invite participants from Extensions or Contacts by e-mail
Item 6 Edit meeting information (except from meeting password)
Item 7 Delete this meeting
 Video Conferencing
Meeting Duration Display
Click to show meeting info
Meeting View
Meeting Name Display Switch
• Gallery View
• Speaker View
• New window
• Full screen

• Participant Status Display

• Mute/unmute the mic
(Host only)
• Enable/Disable the
camera(Host only)
• Remove the participant
(Host only)

• Leave meeting
• End meeting(Host only)

Microphone Switch Click to show Chat Panel

Camera Switch Click to view Participants Problem Report Portal

• Invite
• Mute All(Host only)
Video Conferencing

Click on Share Screen to

choose whether to share:
• Your Entire Screen
• Application Window
• Chrome Tab
And if you want to share
audio as well.
Video Conferencing
Join Meeting via Meeting link as a Participant

Mandatory

Optional: If a password is specified

Join Meeting via Meeting link as the Host

Mandatory

Optional: If need to
change Meeting
Name or Memo No app installation or account
registration needed for joining
the Video Conferencing
Contacts

【2】
【1】

Yeastar Contacts feature allows you to add external contacts to Company Contacts and share the
Company Contacts with your organization. Each extension user has a Personal Contacts to create
and manage their personal contacts. The contacts information is synced automatically between
Linkus clients and PBX. Users can view or manage contacts on Linkus desktop/mobile/web client.
What can Contacts feature do for users?

1 Easy-to-manage for PBX Admin

✓ Create a shared phone directory of external contacts for the company
✓ Control who can view and manage the Company Contacts
✓ Save time and effort by importing and exporting contacts entries
✓ Flexible Caller ID matching rules to associate contacts with calls

2 Convenient for Extension Users

✓ Extensions users can create and manage their own contact entries
✓ Display a known caller’s name on the screen of the IP phone when receiving an incoming call
✓ Quick contact dialing via Linkus Mobile Client, support for Linkus Desktop Client and Linkus Web Client
✓ Sync Contacts among Linkus Mobile Client, Linkus Desktop Client *, Linkus Web Client, IP Phone*
Personal Contacts

【2】 【3】
【1】

【4】
【5】
【6】

Personal Contacts is a phone

book for each extension user.
Users can store a list of
external contacts exclusive to
themselves, such as direct
customers. Each user's
Personal Contacts is visible
only to themselves.

Item 1 Add Contacts: adding contacts one by one by filling in contact details
Item 2&3 Save time and effort by importing and exporting contacts entries.
Item 4 Click to call your contact
Item 5 Edit Contacts
Item 6 More: add to company contacts or delete
Company Contacts

View company contacts:

Allows users to view all the company contacts info, yet not to edit, delete or add the info.

Manage Company contacts:

Allows users to view, edit, delete and add all the contacts info.

Company Contacts is a phone book that allows you to store a list of external contacts, such as the company's customers, resellers and
partners.
By default, only the PBX administrator can view and manage Company Contacts. To share Company Contacts with extension users, go to
Client Permission=> Contact Visibility Permission.
To import/export contacts, login as PBX administrator, then go to Contacts.
 Phone Book

Yeastar Phonebooks feature allows you to create phonebooks to group company contacts in an organized way and implement robust control over users' access to each phonebook.
Yeastar P-Series PBX System supports two kinds of company phonebook:
•PBX native company phonebook: A phonebook that stores company contacts that are created on PBX management portal and Linkus Clients.
•CRM-synchronized company phonebook: A phonebook that stores company contacts that are synced from the integrated CRM. The phonebook will be marked with an identifier 'CRM' ( ).
A traditional receptionist needs to screen incoming calls for key areas of
the business and deliver core calls to the right destinations. It is obviously
inefficient to perform many call control operations through a desktop
phone. Yeastar Operator Panel is designed for employee who needs to
manage and transfer many calls, such as receptionist or agent manager.
Operator Panel Overview

Business Hours and Holidays Switch

The Operator Panel integrates a call console, extension list, ring group list, queue list, and parking number (Slot) list. It offers a comprehensive view on
activity of call, ring groups, queues, and park numbers, enhances visibility of the extension's status, streamlines call handling, and more.
With Operator Panel, the receptionist can manage all incoming and outgoing calls with just a simple click or with drag and drop, which increases the
efficiency of call management.
Operator Panel Features

With an easy-to-use interface on Yeastar Operator Panel, you can manage multiple calls (including your group member's and yours), and direct calls to
the appropriate destination quickly and efficiently.
• Monitor and switch the presence of extensions.
• Monitor the status of queue, ring group, and park numbers.
• Monitor the call activity in real time, including internal calls, inbound calls, and outbound calls.
• Manage internal calls, inbound calls, and outbound calls: Call distribution: Redirect incoming calls and transfer calls.
• Call connection: Pick up ringing calls hang up calls and make calls.
• Call parking: Park calls and retrieve parked calls.
• Call Recording: Monitor recording status, pause or resume call recording.
• Calls Monitoring: Barge in a call, listen to a call, and whisper to a call.
• Switch Business Hours and Holidays
Operator Panel Permissions

【3】
【1】 【4】

【2】

Step 1 Go to Extension and Trunk

Step 2 Click on Extension Group
Step 3 Select an extension group, and click on edit
Step 4 In the Permission Configuration section, select the
checkboxes of corresponding permissions for manager and user.
Step 5 Click Save and Apply.

【5】

To use the Operator Panel to manage group members' calls and presence, you need to get the corresponding permission from your PBX system administrator:
• Switch group members' presence
• Call distribution management (Redirect, Transfer, Drag and Drop operation)
• Pick up or hang up other extensions' calls
• Call monitoring operations (Listen, Whisper, Barge-in)
• Call parking operations (Park, Retrieve)
• Route calls directly from IVR regardless of the IVR menu
• Switch Business Hours and Holidays status
• Switch extension's recording status
Call Logs

【1】 【2】 【3】

Step 1 Optional: To filter call logs, select a call type from the drop-down list

Step 2 To call back, click the button

Step 3 To delete a call log, select the desired call log, click the button
Voicemails

Step 1 To listen to a voicemail, click the button. The

voicemail will be marked as read.

【1】 Step 2 To call back, click the button.

【2】
Step 3 To download a voicemail, click the button.
【3】
Step 4 To delete a voicemail, click the button.
【4】
Step 5 To convert the voicemail into text message(when
【5】 STT is enabled), click the button.

Step 6 To bulk delete voicemails, select the checkboxes of

the desired voicemails, click Delete.
To bulk mark voicemails as read, select the
checkboxes of the desired voicemails, click Mark as
read.(only for voicemails)
Preference

【1】 【4】 【5】 【6】 【7】 【8】

【2】
【3】
Step 1 Click on User Tab
Step 2 Generate Linkus login QR code or link for
desktop/ mobile app logging in
Step 3 Change user information and avatar if
necessary
Step 4 Configure your Presence settings
Step 5 Configure your Voicemail settings
Step 6 Configure your Audio & Video settings
Step 7 Configure Notification/Call Waiting/Time-
Conditional Presence Auto Switch/Call Handling Based
on Caller ID preference
Step 8 Configure Function Keys of your IP Phone
Whether you are a receptionist, call center agent, call center supervisor, or
any other employee in your company, you can improve your productivity by
using our Linkus Web Client.

With Linkus Web Client, you don't have to switch between platforms and
software for internal communication, you don't have to memorize complex
feature codes for call management, and you don't have to be confined to
the office to use the extension, review the call recordings, messages, or
call logs.

So now, it’s your turn to log on to your extension account and experience it!
Call Center Console is an additional service that allows queue manager and agents
to monitor queue performance and call activity, and manage queue calls. Call Center
Console is a web-based utility integrated with Linkus Web Client, including Wallboard
and Queue Panel. To enable the call center solution, you need to subscribe the
Yeastar P-Series Enterprise Plan

• Wallboard: A Wallboard is a reporting tool that displays call center metrics and
KPIs to allow managers and agents to monitor and optimize performance.

• Queue Panel: Show the call metrics and agents' performance in real time, and
offer a comprehensive view on activity of call. It is available to manager and
agents to manage queue calls.
 Call Center Wallboard Overview
Add/Resize/Move/D
Time Range elete/Reset Widgets

Display the
wallboard in a new
window

Queue
Call
Metrics
Queue Panel — Queue Panel Layout

Select a desired Select a time range

queue

As a service center manager or supervisor, analyzing call data is crucial for the daily job. Yeastar P-Series PBX provides intuitive visualized call reports as
an important tool for your service center management. Please go to Management Portal => Reports and Recordings => Call Reports to check the
corresponding call statistics report.
 Agent Panel

Agent's presence

Double click
agent profile
image to call
Queue Status
Queue Panel Permissions

【3】

【1】 【4】 Step 1 Go to Call Features

Step 2 Click on Queue
Step 3 Select a call queue, and click on edit
Step 4 In the Queue Panel Permissions section, select the
checkboxes of corresponding permissions for manager and agents.
Step 5 Click Save and Apply.
【2】

To use the Queue Panel to manage agents' calls and presence, you need
to get the corresponding permission from your PBX system administrator:
•Switch agents’ status
•Call distribution management (Redirect, Transfer, Drag and Drop
operation)
•Allow for picking up or hanging up agents’ calls
•Call monitoring operations (Listen, Whisper, Barge In)
•Call parking operation
•Switch agent's recording status
【5】
Remote Access Service
Must-have for Remote Working

FQDN
• Private and Secure Tunnel
• Effortless Linkus Server Setup
• Better Linkus Call Quality

LAN • Yeastar Supplied Domain Name

• Remote Web Access
• Linkus Remote Connection
 RAS Activation

Step 1 Purchase P-Series Standard/Enterprise/Ultimate Plan

Step 2 RAS will be enabled automatically, but to use the full functions of RAS, you need to customize your own FQDN
Yeastar Supplied Domain Name

Stay Connected
Anywhere Anytime

▪ No Need for Configuration

▪ No Need for Maintenance
▪ Get the App on Mobile/PC
▪ Quick, Easy Login
Send Registration Email

Step 1 Enable Linkus for extensions.

Step 2 Edit email template if necessary.
Step 3 Send welcome Email.
Download the APP

For mobile client

For Desktop client
https://www.yeastar
.com/linkus-
download/
Register your Mobile phone or PC to Linkus

Step 1 Receive the registration mail from the extension E-mail.

Step 2 Scan the QR code with your Linkus Mobile to register

your mobile client.

Step 3 Copy the Login Link and paste into your Linkus Desktop
to register PC client.

Step 4 Click on the Login Link for your Linkus Web Client to
login to your Web Client directly.
Purchase/Upgrade Your Subscription Plan
Expiration Date

Current Plan Plan Purchasing portal

Current Plan Functions

Description Area

Plan Portal

As a PBX administrator of a company, you can enter the plan portal for more information about
our Yeastar P-Series Subscription Plan and subscribe directly.
As a partner or reseller, please subscribe the Yeastar P-Series Plans through Partner Portal.
Compare Plan on P-Series
'Yeastar Linkus for Google' Chrome extension seamlessly
integrates Yeastar PBX services to create a lightweight yet
powerful browser-based softphone tool. The Chrome extension
enables easy Dialpad, click-to-call, advanced call handing, call
notification, phone number auto-detection on web pages and
more to maximize your workday efficiency
Yeastar Linkus For Google

Step 1 In Chrome Web Store, Look for ' Yeastar Linkus for Google '
Step 2 Install 'Yeastar Linkus for Google' extension.
Step 3 Pin 'Yeastar Linkus for Google' extension to Chrome toolbar
Yeastar Linkus For Google

Step 1 On the Chrome toolbar, click

Step 2 In the pop-up window, select the Linkus Client that will work with 'Yeastar Linkus for Google'.
Step 3 Make sure that you have logged in to the Linkus Client.
Yeastar Linkus For Google

Contact Search
Call Log / Voicemail
Missed Call
Presence
Switch

Dialpad

As an Extension User, you can simply access to your Web Client’s corresponding function by
clicking Call Log or Voicemail Button.
Meanwhile, you can use function keys to make short cuts of up to 12 different destinations, Like
speed dial, checking Voicemail, DTMF etc.
Yeastar Linkus For Google

• The Same Call Operation Buttons as Web RTC Call

• Hung up when closing the Extension

Yeastar Linkus For Google

Source select / switch

Click to Call Feature

Configuration

Only available for

Web Client

With Yeastar Linkus for Google, you can click to call directly when you’re browsing websites.
What’s more, you can keep receiving incoming calls or using shortcuts to activate the extension
even when the browser is closed.
After the registration of extension, P-Series IPPBX will
support internal interactions among users in office.

But to realize normal communication with people outside,

we need to set up trunk connection. So, the next step is
to define trunk preferences!
3.8 Trunk Connection
3.8.1 Physical Trunks E1 trunk configuration
E1 trunk
configuration
E1 trunk configuration
BRI trunk configuration
BRI trunk configuration
BRI trunk configuration
 PSTN trunk configuration
E1 trunk
configuration
 GSM trunk configuration
E1 trunk
configuration
3G trunk configuration
 4G trunk configuration

E1 trunk
configuration

Note : Find trunk configuration in Extension and trunk-> Trunk

IMPORTANT: Please contact your service provider to get correct parameters. Putting in wrong
parameters will make it impossible to use the trunk normally with your telephone system.
 LTE trunk configuration

E1 trunk
configuration
Apart from the physical trunks, P-Series IPPBX
also supports VoIP trunks for communication.
3.8.2 VoIP Trunks Add new register trunk

【1】
【3】

【2】
Step 1 Extension and Trunk

Step 2 Trunks

Step 3 Add VoIP Trunk

3.8.2 VoIP Trunks
Add new register trunk

Step 4 Name the trunk

Step 5 Select Register Trunk

【4】
Step 6 Put in trunk parameter

Step 7 Click Save

【5】

Usually if you are getting an SIP Trunk from

【6】 service provider, we suggest that you add a
Register Trunk to register said trunk to P-Series
IPPBX. DO REMEMBER to get correct
【7】
parameters from your service provider.
 Add new peer trunk

【1】

【3】

【2】

Step 1 Extension and Trunk

Step 2 Trunks

Step 3 Add VoIP Trunk

 Add new Peer Trunk

Step 4 Name the Trunk

Step 5 Choose Peer Trunk
Step 6 Put in parameters
Step 7 Save and Apply
【4】

【5】

Peer Trunk is usually used to

【6】 register other devices like
other SIP Server or gateway to
P-Series IPPBX. So you have
【7】 to put in the right IP Address of
said device.
 Add new account trunk

【1】
【3】

【2】
Step 1 Extension and Trunk

Step 2 Trunks

Step 3 Add VoIP Trunk

 Account Trunk

Step 4 Name the Trunk

Step 5 Choose Account Trunk
Step 6 Put in parameters
【4】 Step 7 Save and Apply

【5】

Account Trunk is usually

used to connect two P-Series
IPPBX deployed in two branch
offices. On one IPPBX, create
an account trunk as shown
【6】 above. On the other IPPBX,
create a register trunk with
parameters you have set in
the account. Once the
registration takes effect,
【7】 branch offices are connected.
The configurations of trunks are basic steps of external
communication settings. Now we need outbound routes
for calling out and inbound routes for receiving calls from
people outside.
Before we add outbound routes, please configure
Business Hours and Holidays firstly to design a
timetable for the office. It is really necessary to set
time conditions as we need to define outbound
routes according to the office schedule.
3.9 Business Hours and Holidays

【3】

【1】

【2】

Step 1 Call Control

Step 2 Business Hours and Holidays
Step 3 Add
3.9 Time Conditions

【4】
Step 4 Add Business Hours

Step 5 Add Break Hours

【5】 Step 6 Add Specific days of the

week, or click Advanced
Options to pick exact
Week/ Month/ Date
【6】
Step 7 Put remark for the
Business hour if needed

Step 8 Click Save and apply

【7】
3.10 Outbound Call

phone
number

Input numbers—The numbers

dialed through phones
Match Match dial Pattern — Special
the Dial Transform characters have special
pattern digits meanings
Transform digits—Copy input
number, drop some digits from
the number, or add some digits to
Send to the number
Check the
destination Send to destinations—Send to
next route different trunks/branch offices
trunk
3.10 Outbound call rule

【7】

【6】

Step 1 PBX page Step 6 Select the available trunks

Step 2 Call Control Step 7 Click the second arrow to add chosen available trunks
Step 3 Outbound Routes as selected trunks in this rule or click the top arrow to select all.
Step 4 Add a new outbound route
Step 5 Set a route name
 3.10 Outbound call rule

【9】

【8】

Remember to click APPLY to

confirm the configuration.
【10】
Configure the Outbound call
route to define how you like to
send out phone calls. Once
【11】 applied, all the phone calls
made by selected extensions
will be sent through selected
Step 10 Choose the appropriate trunks. If Office Hour is
Step 8 Select available extensions
time condition enabled, this route is only
Step 9 Click the first arrow to add the selected
extensions/extension groups as available ones, or Step 11 Click Save to finish setting available during business hour
double click to add. outbound call route. as we set in part 7.1.2.
After setting outbound call rules, defined extensions can call out
through specific trunks according to outbound rules.

But to realize a more convenient way of dialing, we can define a

dial pattern for a specific outbound call rule so that only numbers
dialed by extensions that match the pattern can be sent out.
3.11 Dial Pattern
3.11 Dial Pattern

【2】

【3】
【1】

【4】

Step 1 Outbound Routes

Step 2 Add Outbound Routes
Step 3 Dial Pattern; Strip; Prepend
Step 4 Click Save to confirm configuration
After the configuration of outbound routes, extensions in offices
could call out.

But to establish a complete communication system. We should add

inbound routes to define how to deal with external calling.
3.12 Inbound Call

Input Mobile
Yes
Give Dial Tone
Extension

No
No
Match Yes Go to holiday
Check Match
Resource destination
Next rules Holiday
trunk?

Yes No

No Match Yes Go to
Match configured
Business
DID/CID destination
hours

Yes No

Yes
Go to
Reject the Is it in the
non-office
call blacklist
destination
3.12 Inbound call rule

Step 1 Call Control

Step 2 Inbound Routes
Step 3 Add inbound route
Step 4 Set a route name
Step 5 Select the available
trunks
Step 6 Click the first arrow to
add chosen available trunks as
selected trunks in this rule, or
【5】
【6】
double click the trunk to add.
3.12 Inbound call rule

【7】

Remember to click APPLY to

confirm the configuration. Configure
the Inbound call route to define how
【8】 you like to receive phone calls.
Once applied, all the phone calls
received by selected trunk will be
sent to the configured destination
according to the Business Hour.
Step 7 Decide whether to enable an office hour time table, and We can also set up Custom Time
define the corresponding destination accordingly. Periods, and use Feature Codes
to override the current destination if
Step 8 Click Save to finish setting the inbound route needed.
Now we’ve finished the settings of inbound routes, then extensions in the office
could receive external calls successfully. If the company wants an audio
attendant to guide external callers to specific, we can confirm preferences in IVR.

IVR (Interactive Voice Response) interacts with callers through dialogue so that
they can go to the desired destinations by following the guidance. Let’s see how
to make it work.
3.13 IVR

Play IVR
prompt and
【3】 wait for key

【1】 Key Yes Valid No

Press? key?

【2】 No
Yes
No Reach
Repeat
count? Key event
Yes destination
Wait for
Key time
out

Step 1 Call Features Time out Invalid

Step 2 IVR destination destination
Step 3 Add IVR
3.13 IVR

【4】

【5】 【6】

【7】

Step 4 Basic settings

Step 5 Put in the extension number dialed to reach this IVR
Step 6 Give a brief name to this IVR
Step 7 Choose custom prompt
3.13 IVR

【8】

【9】

【10】

Step 8 Key press Event

Step 9 Assign certain destination to different keys
Step 10 Click Save and Apply to confirm the configuration
3.13 IVR

【1】
【2】

【3】

The IVR number setting should match the IVR range in PBX Settings - Preference, as shown
in the above picture. Once you enable Direct Dial, a caller can directly dial the extension
number to reach corresponding extension. Prompt can be customized by users, we will show
you how to set prompt later.
Quick Question:

1. A company has 80 IP phones to be registered, the administrator want quick

registration to save time.

2. A company has 1 GSM trunk and 4 PSTN trunks. What’s more, they want to
register a SIP trunk to its service provider.

3. The business time in a company is Monday to Friday, 9:00-12:00, 14:00-

18:00.

4. A company wants to enable the SIP trunk in specific outbound route for
extension 1000-1030 and enable PSTN trunks in an inbound route for extension
1031-1040.

What can the administrator do to set up an appropriate and efficient

communication system for the company?
After the above settings, a company has set up a common telephone
system basically. They can use IP phones for internal or external callings of
business.

However, to create a better and more convenient communication

environment, we should do some advanced settings for the company.
There are several departments with precise responsibilities in
a company. In most cases, some of them may communicate
with their customers by phone. So it is necessary to direct calls
according to departmental function. We can set Ring Group to
realize that.
 PART 4 BASIC MANAGEMENT OF P-SERIES PBX
4.1 Ring Groups
Step 1 Call Features
Step 2 Ring Group
Step 3 Decide Name and Number
【3】 Step 4 Select Ring Strategy
Step 5 Pick Ring Group Members
Step 6 Select Failover Destination
【4】
Step 7 Click Save and Apply
【1】

【2】 【5】

A group of extensions are collected

together as a ring group by
administrator. So any call that
【6】 matches the routing condition will
be accessible for all members in
【7】 the ring group.
4.2 Queue Create a queue

【3】

Step 1 Call Features

Step 2 Queue
Step 3 Add queue
【1】

【2】

Queue is for service center

whose main function is to
receive incoming calls to offer
corresponding service.
Therefore, many callers may
have to wait in line while
agents deal with other callers.
 Step 4 Set name and number to the queue
Step 5 Set basic configuration of the queue
Step 6 Set Agent Option for the queue
【4】

【5】 Agent Timeout: Maximum duration (in seconds)

the queue will ring an agent before moving on to
the next available agent. It's 30s by default.

Retry Interval: When all available agents have

been ringed and timed out, this value defines
how many minutes to wait before the next round
【6】 of ringing. The default is 30s. 0 means no interval.

Wrap Up Time: When a call is finished, the

agent will use this time to complete post-call
processing. The next call will come after this
period following the ring strategy. The default is
30 seconds. 0 means no delay

Agent Announcement: The prompt played to

agents when agents answer a queue call
【7】
【8】
Step 7 Members
Step 8 Select Dynamic Agents
Step 9 Select Static Agents
Step 10 Select Queue Managers
【9】
Step 11 Activate Notification for managers

Dynamic Agents are temporary agents of the queue,

which need to log in the queue to answer the queue
【10】
calls after being selected as members of the queue.
After login, dynamic agents can pause or unpause
receiving the queue calls, and can log out the queue.

Static agents are fixed agents of the queue that can

receive calls from the queue after being selected and
can't log out. They also can perform pause and
unpause to decide whether to receive queue calls.

Queue Managers agents that have superior

【11】 authorization to manage the queue, which includes
managing incoming calls, switch status of other agents,
monitor, etc.
 【12】
【13】 Step 12 Click on Preferences
Step 13 Basic Setting for the queue
Step 14 SLA settings
Step 15 Announcement settings

【14】

Service Level Agreement (SLA)

【15】 With call center service activated, you

can use SLA to define a certain level of
service in a call center scenario, such as
answering 80% of calls within 60 seconds.
 Queue Callback
Configurations EP or UP is required
Queue > Preferences > Callback
Can be triggered multiple times. This
Key must be unique from Keys in Key
Event

A queue callback allows

callers waiting in a queue
to opt out of the queue and
be called back when an Can be triggered once only
agent becomes available.
With callback feature,
customers can save time
while keeping their
positions in the queue, and
you can reduce the number
of abandoned calls and
ensure queue performance.
160
Queue Callback
Caller

Join announcement and other relevant queue announcements.

Queue

“You can request a callback to the phone number: [original caller number].
On caller Trigger Press # to confirm, Press 0 to change the callback number or press * to
request or on cancel and keep waiting.”
timeout

Callback “Your position in the waiting queue has been

Registration reserved. We will call you back soon. Goodbye.”

Callback
Available Agent
Agents must have available trunks to callback

161
 Step 16 Survey Setting
Step 17 Key Pass Event Setting
Step 18 Click Save and Apply

【16】

【17】
Key Press Event: the caller can
press the key to enter the specific
destination when waiting in queue.
Generally, set a Periodic
Announcements to guide the callers
to press the key.
【18】
We can set up a Group Voicemail for a queue or a ring group.
All agents of the queue will get notified when a group voicemail
message is received.
4.3 Group Voicemail

【3】

【4】 Step 1 Call Features

Step 2 Voicemail
【1】 Step 3 Group Voicemail
Step 4 Add

【2】
4.3 Group Voicemail

Step 5 Choose Type to be

Ring Group, Queue or Custom
【5】
Step 6 Select the mode
Step 7 Save

【6】

【7】

1. For a team whose members come from different departments, you can set up a Group Voicemail for the team members. All team members
will get notified when a group voicemail message is received.
2. Shared by Members: The voicemail messages are saved in the group mailbox and are shared by all members. Any members can manage
the group voicemail messages.
Broadcast to Members: The voicemail messages are not stored in the group mailbox. Instead, the system broadcasts (copies and forwards)
the voicemail messages to the individual mailboxes of all the members.
P-Series PBX supports conference call, with which we can not
only initiate a conference call with multiple parties, but also
manage the conference as a host. Now let’s see how we make
it possible.
4.4 Conference Call

【3】

【1】

Yeastar Conference Call

does not have limitation
on quantity of
【2】 participants on each
conference, as long as it
does not surpass the
max concurrent call of
the PBX.

Step 1 Call Features

Step 2 Conference
Step 3 Add
4.4 Conference Call

【4】

【5】

【6】
Step 4 Set numbers and name for the conference
Step 5 Set Password
Step 6 Set join meeting rules
【7】 Step 7 Select moderators for the meeting.
Step 8 Click Save and Apply

【8】
In order to simplify some complex phone numbers that the
company always use, P-Series IPPBX supports the speed dial
to turn the original phone number to a simple code, so that it
could be dialed out in an easy way.
4.5 Speed Dial

【3】

【4】
【1】

【5】

【2】

Step 1 Call Features

Step 2 Speed Dial
Step 3 Add
Step 4 Set speed dial code and the destination number
Step 5 Click Save and Apply to confirm the configuration
Besides the system prompt, there are two more kinds of
prompts you should confirm: music on hold and custom
prompt. Music on hold is played when callers were put
on hold; Custom prompt is customized prompt played to
callers under certain occasions according to our settings.
4.6 Voice Prompts
4.6.1 Music on Hold

【3】

【4】

【1】

【2】

When an inbound caller is placed

on hold, Music on Hold (MoH) is
played to the
T.38 mustcaller in order so
be enabled to that
maintain the telephone connection
this route will be used to
and make the waiting time more
send Fax
pleasant. Yeastar P-Series PBX
System has a default playlist with
built-in MoH files, you can create
Step 1 PBX Settings
your own playlist and upload MoH
Step 2 Voice Prompt
files to the PBX.
Step 3 Music on Hold
Step 4 Click to Create New playlist
4.6.1 Music on Hold

【5】 【8】

【6】

【7】

Step 5 Set Playlist Name

Step 6 Set Play Order
Step 7 Click Save
Step 8 Upload MoH file
4.6.1 Music on Hold

【9】

【10】

Step 9 Upload audio files for MoH

Step 10 Click OK to confirm
4.6.2 Custom Prompt

【3】

【4】

【1】

【2】
Prepare an audio file that meets the
following requirements:
• File format: .wav or .WAV
• File size: Up to 8MB.
• Supported
T.38 must be wavenabled
format: so that
•
this route will be128kbps
PCM 8K 16bit used to
• A-law(g.711) 8k 8bit 64kbps
send Fax
• u-law(g.711) 8k 8bit 64kbps

Step 1 PBX Settings Step 4 If you have recorded your prompt already, you can directly upload
Step 2 Voice Prompts the file from your computer into PBX.
Step 3 Custom Prompts
4.6.3 Record a Prompt

【1】

【2】

【3】
【4】

Once deciding which extension

to use, click Record to trigger
the recording.
T.38 must beTheenabled
systemsowill
that
makethis
a call to that extension.
route will be used to
Pick send
up toFax
answer the call and
once hear an indication, you
can speak to record the prompt.
Step 1 Record New
Step 2 Name the recorded file
Step 3 Point an extension to record the prompt
Step 4 Click on record
 PART 5 BASIC MAINTENANCE
5.1 Back up and Restore
【3】【4】

【6】
【5】

【1】

【2】

Click Backup to create

backup file of P-Series PBX.
If you have backup file on
your local computer you
can also click Upload to
upload the file from your
computer. Also the existing
backup can be downloaded
Step 1 Maintenance Step 4 Upload the backup file to computer.
Step 2 Backup and Restore Step 5 Download the backup files.
Step 3 Create New Backup Step 6 Restore or delete the backup files.
 5.2 Firmware upgrade
5.2.1 Automatic Upgrade

T.38 must
Nobe enabled
matter whichsoselection
that
this route willchosen,
you’ve be used to to
you need
send Faxmake sure your PBX has
access to the public network,
Step 5 Automatically check for updates at the specified so that the new firmware
Step 1 Maintenance
time then notify system admin as a new event detection or downloading
Step 2 Upgrade
Step 6 Check for new update, then download and install can work as normal.
Step 3 Check for new firmware version
Step 4 If Choose never check for updates, it automatically
automatic upgrade will be disabled
 5.2.2 Manual Upgrade

Before making manual

upgrade, it is recommended
T.38making
must be a backup
enabledand
so that
this route will be usedfileto
download the backup
sendfirst.
FaxIf checking Reset
Configuration to Factory
Defaults, the system will be
Step 4 Browse the downloaded firmware file reset to default
Step 1 Maintenance Page Step 5 Click Upgrade to start upgrade configuration after the
Step 2 Upgrade
Step 3 Choose whether to enable Reset upgrade.
5.3 Reboot

【3】

【1】
【4】
【5】

【2】

Set a frequency to
perform an auto reboot. If
T.38 you
mustsetbeFrequency
enabled sotothat
【6】 Monthly and
this route will be the used
date isto
send31,
Faxbut the month only
has 28, 29 or 30 days, the
system will NOT reboot
Step 1 Maintenance
itself automatically.
Step 2 Reboot
Step 3 Click Reboot Now, In the pop-up dialog box, click Yes to reboot the PBX.
Step 4 Select the checkbox of Enable Auto Reboot
Step 5 Set when to perform an auto reboot
5.4 Reset

【1】
【3】

【2】 【4】

T.38 must be enabled so that

this route will be used to
send Fax

Step 1 Maintenance
Step 2 Reset
Step 3 Set which configurations and data that you want to clear
Step 4 Click Factory Reset
Step 5 In the pop-up dialog box, verify your operation and click Yes
5.5 Ethernet Capture Tool

T.38 must be enabled so that

this route will be used to
sendIfFax
you don't set an IP
address, the PBX will
capture packets for all the
Step 1 Maintenance Step 4 Put in the IP address, Port IP addresses. If you don't
Step 2 Troubleshooting Step 5 Click Start to run the tool set a port, the PBX will
Step 3 Ethernet Capture Tool Step 6 Click Download to download the capture packets for all the
captured packet ports.
 5.6 Port Monitor Tool

If there is a problem on the FXO port, FXS port, or GSM/3G/4G channel, you can use the Port Monitor Tool to
monitor the port, and download the packet to analyze it. Decompress the .tar file and use Audition software to
open the .raw file and analyze it.
Now we’ve finished the full system configuration for a company. I hope
that you can learn something about the configuration of P-Series VoIP
PBX.

Thank You!