1.

verbal and non-verbal communication skills: active listening  

Active listening in general means it is a technique that is used to improve communication

by emphasizing understanding. It involves listening closely to what is being said, asking
questions for clarification, and paraphrasing what has been said to ensure that both
parties are on the same page.

Active listening is a type of communication technique in which the practitioner listens

carefully to the patient and responds in a way that encourages the patient to keep talking.
It involves paying attention to the patient's words and body language, and actively
engaging in the conversation by asking questions, summarizing, and reflecting back what
the patient has said.
 
Active listening is a key factor in GP surgeries because it allows the doctor to gain a better
understanding of the patient's issues and concerns. This can help the doctor to provide
more accurate treatments and diagnoses, as well as build a relationship with the patient.
Additionally, active listening can help to create a comfortable atmosphere during surgery,
which can put the patient at ease and encourage them to be more open with the doctor.
For example, a GP may ask the patient to describe their symptoms in detail, allowing the
patient to explain their situation more accurately and enabling the doctor to make more
informed decisions. This is because when the doctor actively listens to the patient, they
can better understand the patient's physical, emotional, and mental state, which helps
them to tailor the treatment plan more accurately to the individual.

Additionally, by actively listening and engaging with the patient, the doctor can build trust
and a relationship with the patient, which is essential for providing the best possible care.
For example, during the conversation, the doctor can ask questions to gain more
information, provide additional resources that might be helpful, and even empathize with
the patient's situation. This helps the doctor gain a better understanding of the patient's
situation, so they can tailor their treatment plan accordingly and make sure they are
addressing all the patient's needs. It also helps the patient feel more comfortable and
secure, knowing that the doctor is taking their concerns seriously.
 
Active listening is an important part of building relationships with service users and
workers in GP surgeries. This is because it allows the listener to understand the speaker's
point of view and feelings, and to respond in an appropriate manner. It also allows the
speaker to feel heard and valued, which can be beneficial in creating a positive and
productive relationship. Furthermore, active listening can help to identify any issues or
needs of the service user, enabling the GP surgery to provide better care and advice.
Active listening also helps to build trust and understanding between the listener and the
service user, which can in turn create a more comfortable atmosphere for the service
user.
 
Additionally, it encourages the speaker to open and share more information, which can
help GP surgery to provide more tailored and specific advice. For example, active listening
techniques such as repeating back key points or summarizing the conversation can help to
ensure that the GP surgery has understood the service user's concerns correctly. This
technique also gives the service user the opportunity to ask questions and make sure that
they have understood the advice they have been given. It also allows the GP surgery to
check that the service user is happy with the advice they have been given and to make any
necessary adjustments.

2.language and perception need:  English as a second language 

English as a second language (ESL) is used to refer to the teaching and learning of English
in a non-native-speaking environment. It is a form of language instruction that focuses on
teaching English to those who have a different native language. It may involve grammar,
pronunciation, vocabulary, and other aspects of language instruction.
 
English as a second language can be defined as the ability of a person to communicate
effectively in English, even if it is not their native language. This can be especially
important in a GP surgery, as it can help to ensure that all patients receive the same
quality of care, regardless of language barriers. 

If English is not your native language, then it can be difficult to express yourself clearly and
fully when communicating with healthcare professionals. This can lead to
misunderstandings and difficulty conveying important symptoms or other needs. If you do
not speak English as a first language, you may find it difficult to communicate with the
staff at the GP surgery, which can lead to miscommunication and misunderstandings. This
could result in incorrect diagnoses or treatments, or even a lack of trust between the
patient and the doctor.
 
Additionally, language barriers can make it more difficult to form a trusting doctor-patient
relationship. This is especially true when the patient is not familiar with medical
terminology or concepts, as they may not be able to fully explain what they are feeling or
the impact of their symptoms. Additionally, a language barrier can lead to misdiagnosis or
improper treatments because the patient is unable to fully communicate their needs. For
example, a patient may not be able to explain that they suffer from headaches due to a
concussion, instead simply saying they have headaches, leading to them being prescribed
the wrong medication. This can lead to delays in treatment and unnecessary tests that can
be harmful to the patient. It can also increase healthcare costs if the patient does not
receive the correct treatment the first time.
 
In addition, this can also cause a breakdown in communication between the patient and
the healthcare provider, as the healthcare provider may not be able to accurately assess
the patient's condition without the patient being able to explain the full extent of their
symptoms. This can then lead to further delays and complications in the patient's
treatment. This is because the patient may not be able to provide the healthcare provider
with all the necessary information, they need to make an accurate diagnosis, such as the
severity of the symptoms, how long they have been present, and how they have been
affecting their overall wellbeing. Without this information, the healthcare provider will
not be able to provide the patient with the most effective treatment plan.
Communication is key to any successful relationship, and if there is a language barrier
between the service user and the worker, it can prevent them from effectively conveying
their needs and understanding the services that are available to them. The language
barrier can also make it difficult for the service user to build trust with the worker, as the
worker may not understand the service user's needs and perspectives. Without effective
communication, both parties may not be able to understand each other's feelings and
concerns, which can lead to misunderstandings and difficulty in developing a relationship.
This can make it more challenging to provide the best care possible, as the service user
may not be able to fully express their needs and concerns.
 
This lack of effective communication can also make it difficult for service providers to
properly assess the needs of their clients and develop an appropriate plan of action that
considers all relevant factors. Without effective communication, it can be hard to build a
trusting and meaningful relationship between the service user and provider. For example,
without the ability to communicate their needs clearly, a person with autism may not be
able to receive the correct support they need. Without strong communication skills, it can
be difficult to understand the individual's needs and to build trust. As a result, the service
provider may not be able to provide an appropriate level of support, which can lead to
frustration and anxiety for the service user.
 
3.written methods: reports 

Clinical reports are a type of medical record that contains information about a patient's
diagnosis, treatment, and prognosis. They are typically used by primary care providers,
like GP surgeries, to communicate with other providers about a patient's care.
 
The factor reports provide information to the GP about past visits, current medications,
and any other relevant clinical data. This information helps the GP to make more
informed decisions about your interactions in the surgery, such as when to refer you to a
specialist or what medications may work best for you. The factor reports also provide data
from other healthcare providers, such as laboratory results, so that the GP can make the
most informed decision possible. This helps to ensure that the GP is providing the most
appropriate care for you and that any referrals are based on the most up-to-date
information.
 
By having access to all available information, the GP can make a more accurate diagnosis
and provide better treatment options. This helps to reduce the chance of misdiagnosis and
ensures that the patient receives the most effective care. It also helps to reduce the
amount of time a patient spends waiting for a referral to a specialist, as the GP can make
the decision quickly and accurately. For example, GPs can use the patient’s medical
history and data from medical devices and lab tests to identify possible conditions and
diseases and create a more personalized treatment plan. By taking data into account, GPs
can make more informed decisions about what kind of care the patient needs. This helps
them to develop more precise and tailored treatment plans, which can save time and
improve patient outcomes.
 
Another example is using data to monitor a patient’s physical activity and lifestyle habits.
By collecting data from fitness trackers, wearable devices, and even apps, GPs can get a
better idea of how their patient is doing and identify any potential health risks. This data
can then be used to develop more effective and tailored treatment plans based on the
patient’s individual needs. By monitoring the patient’s activity and lifestyle, GPs can
determine whether they need to act and make changes to their treatment plans. For
example, if a patient’s activity levels are low or they are not following their diet plan, GPs
can use the data to identify this and make necessary adjustments. This helps to ensure
that patients are getting the best possible care tailored to their individual needs.

Reports provide a clear, concise overview of the service user's current health state, which
allows for deeper conversations and understanding. Reports also provide a record of the
service user's progress, enabling the GP and the service user to track any changes in their
health status over time. This, in turn, builds trust and creates a stronger bond between
the two parties. Having a record of the service user's progress also helps to inform the GP
about the service user's needs, and it can help to identify any potential issues that may
arise in the future. Having this information readily available allows the GP to provide
more tailored care, as they can better understand the service user's individual needs.

Having a record of the service user's progress gives the GP a baseline to measure against
and track changes over time. This allows them to assess the effectiveness of treatments
and to identify any potential issues before they become more serious. Additionally, since
the GP is aware of more of the service user's history and background, they are better able
to provide more tailored care and support. For instance, if a service user report increased
anxiety, the GP can review their records to identify any triggers or underlying conditions
that might be causing it. This is particularly beneficial for those who have chronic
conditions such as diabetes or asthma, as the GP can monitor for any changes in the
patient's symptoms and prescribe any necessary treatments before the issue becomes
more serious. Additionally, by monitoring a service user's progress, the GP can adjust the
treatment plan according to the patient's needs or changes in their condition.
 

Setting: 2 PRIMARY SCHOOL:  

 
1.verbal and non-verbal communication skills:   active listening 

Active listening is a communication technique that requires the listener to fully engage
with the speaker, understand their message, and provide feedback. This technique
involves the listener being attentive and allowing the speaker to feel heard and
understood. It also involves the listener reflecting back what they heard and questioning
to gain further clarity. This can help the speaker feel more connected and can lead to a
more productive conversation.
 
Active listening can help a student build positive relationships with their peers and
teachers. It can also increase understanding and communication between people, which
can help students better understand the lessons they are learning in school. Additionally,
it can help students develop empathy, as they are able to understand different points of
view and perspectives. For example, by actively listening to a classmate’s explanation of a
math problem, a student can better understand the concept and develop a deeper
understanding of the subject material. This can lead to more meaningful conversations
and discussions in class, as students are more willing to explore different ideas and are
more willing to ask questions. Additionally, it can create an environment of collaboration,
where students are more likely to help each other, which can help them learn more
effectively.
 
Active listening is the ability to listen attentively and without interruption to the person
speaking. In primary school, it is important to demonstrate active listening when engaging
in conversations with classmates, teachers, and other adults. This helps to build trust and
respect, and it also ensures that everyone is on the same page when it comes to
understanding the topic being discussed. It also helps to create a safe and inclusive
environment, where everyone can feel heard and respected regardless of their
background or perspective. Active listening encourages people to think critically and ask
questions, when necessary, which helps to build a stronger understanding of the topic
being discussed.
 
Active listening also helps to foster open communication. It gives people the opportunity
to express their thoughts without being judged or interrupted. By actively listening to one
another, people can learn to see things from different perspectives and gain a deeper
understanding of one another. This helps to create a more collaborative and constructive
dialogue that is essential for problem solving. For example, in a classroom setting,
teachers can use active listening to make sure everyone has a chance to contribute to the
discussion. This will ensure that everyone is on the same page. Active listening requires
people to focus on what the other person is saying and to avoid distractions. It also
requires people to ask questions and provide feedback to ensure that they understand
what is being said. This helps to create a more open and honest dialogue and encourages
people to be more open-minded and to respect the ideas and opinions of others.
 
 
Active listening allows the service user and worker to build trust and understanding by
showing that the service user is being heard and valued. It also allows for a more open
dialogue, which can help both the service user and worker to better understand each
other's perspectives, needs, and goals. This in turn can foster a more meaningful
relationship between the service user and worker. By engaging in active listening, the
service user can feel like they are being heard and understood, which builds trust and a
sense of safety. This can also help the service worker to better understand the service
user's perspective and needs, which can lead to more informed decisions that are tailored
to the service user's needs. In this way, active listening can help to create a more
meaningful and successful relationship between the service user and worker.
 
As an example, in primary school education, active listening allows the teacher to
understand the student's thoughts and feelings and provides the opportunity to offer
tailored and appropriate support. This, in turn, can help the student to develop a sense of
trust and understanding of the teacher, contributing to a positive relationship. When a
teacher actively listens to a student, the student feels heard and validated. This can help
the teacher to build a deeper understanding of the student's thoughts and feelings, which
can lead to more effective teaching strategies and better engagement in the classroom.
This can lead to the student feeling more comfortable in the classroom and more engaged
in the learning process. As a result, they may be more likely to ask questions, participate
in class discussions, and apply themselves to tasks with an interest.
  
 
2.language and perception need:  English as a second language 
1. Define the factor 

English as a second language (ESL) is a language learning program designed for students
who speak another language at home. The goal of ESL is to help students learn English so
they can participate fully in school and in the community.
2. Explain how the factor affects interactions in your chosen setting 
3. Explain how and why it can affect the building of a relationship with a service user
and worker in your setting 
4. Include a range of setting specific examples in your work to fully explain your ideas 
5. After you have explained each factor for the way it impacts the relationship
between a service user and worker include 1-2 paragraphs about the ways this
factor could affect other relationships covered in p1 
 
3.written methods: reports  
Reports in primary school means that teacher can collects data and information
about child assessments, and the child’s behaviour and they can make report to their
child parents about their progress. This can clearly shows that  
 
structure: 
6. Define the factor 
7. Explain how the factor affects interactions in your chosen setting 
8. Explain how and why it can affect the building of a relationship with a service user
and worker in your setting 
9. Include a range of setting specific examples in your work to fully explain your ideas 
10.After you have explained each factor for the way it impacts the relationship
between a service user and worker include 1-2 paragraphs about the ways this
factor could affect other relationships covered in p1