NATIONAL ECONOMICS UNIVERSITY SOCIALIST REPUBLIC OF VIETNAM

FACULTY OF BUSINESS MANAGEMENT Independence – Freedom – Happiness

DETAILED COURSE SYLLABUS

1. GENERAL INFORMATION
- Title Operations Management

- Course Number

- Specialized Education Courses

- Number of credits: 3

+ Theoretical hours 30

+ Discussion and group work hours: 15

- Prerequisite Microeconomics 1, Business Management

2. LECTURER’S INFORMATION
Full name: Le Phan Hoa Tittle: MSc
Address: 1006 A1 Building, National Economics University
Phone number: 0935698699
Email: hoalp@neu.edu.vn
Faculty/ Institute: Faculty of Business Management

3. COURSE DESCRIPTIONS

This course is designed to provide students with an overview of issues related to management of
operations at strategic, tactic and operational levels of an organization. It will expose students to a
wide variety of topics, tools, concepts and theories in a number of different decision areas.
Management issues in both manufacturing and service environments are covered through an
approach of understanding processes, improving processes, and measuring performance.

4. LEARNING RESOURCES : COURSE BOOKS, REFERENCE BOOKS, AND

SOFTWARES

1. Heizer, J and Render, B (2011) Operations Management (10thed) Person Education Limited

2. In-class materials to be provided by the lecturer.

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5. COURSE LEARNING OUTCOMES (CLO)

Goals CLO Course Learning Outcome Description Capacity level

[1] [2] [3] [4]

CLO 1.1 Able to remember the key concepts related I

to operations.
G1
CLO 1.2 Able to remember the key concepts related I
to operations management

Able to understand key concepts and

CLO 2.1 II
theories of operations strategy.

Able to understand key concepts and

CLO 2.2 theories of product, service and process II
design.
G2
Able to understand key concepts and
CLO 2.3 II
theories of operations planning and control.

Able to understand key concepts and

CLO 2.4 II
theories of operations improvement methods

CLO 3.1 Able to apply different methods in III

G3 operations issues.

CLO 3.2 Able to apply methods to solve exercises III

Able to analyze some operations

CLO 4.1 IV
management cases in textbook
G4
Able to analyze some practical operations
CLO 4.2 IV
issues

6. COURSE ASSESSMENT

Assessment Type Content Week CLO Assessment criteria Percentage

[1] [2] [3] [4] [5] [6]

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 Assessment Type Content Week CLO Assessment criteria Percentage

[1] [2] [3] [4] [5] [6]

Participation and
Class 15 Week ALL
Participation Individual/Group 10%
attendance CLO
Discussions

CLO
1.1
CLO
Test/Quiz/Individual Chapter 1.2
Week 7-8 In class exam 20%
Assignment 1.2.3 CLO
2.1
CLO
2.2

ALL
Group Assignment All chapters Week 14-15 Group work 20%
CLO

At the end ALL

Final exam All chapters Written exam 50%
`of semester CLO

7. LESSON PLAN

Week Content CLO Activity Assessment

[1] [2] [3] [4] [5]
Introduction to CLO 1.1 - Define production, Participation
Operations operations management
CLO 1.2
Management - Explain the distinction
between goods and
1-2-3
services
- Explain the difference
between production and
productivity

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Week Content CLO Activity Assessment
[1] [2] [3] [4] [5]
Forecasting CLO 1.1 - Identify or define: Participation
demand forecasting, types of
CLO 1.2
forecasts, time horizons,
Practice some CLO 2.1
4-5 approaches to forecasts
exercises CLO 2.2
- Describe or explain:
different forecasting
methods
Product design CLO 1.1 - Identify product life cycle Participation/test/Quiz

CLO 1.2 - Define product

CLO 2.1 development team

CLO 2.2 - Understand house a quality

6-7 CLO 2.3
CLO 2.4
CLO 3.1
CLO 3.2
CLO 4.1
CLO 4.2
Process Design CLO 1.1 - Describe different four Participation

CLO 1.2 process strategies

CLO 2.1 - Explain process analysis

CLO 2.2
CLO 2.3
8-9
CLO 2.4
CLO 3.1
CLO 3.2
CLO 4.1
CLO 4.2

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Week Content CLO Activity Assessment
[1] [2] [3] [4] [5]
Location strategy CLO 1.1 - Objective of location Participation

CLO 1.2 strategy

CLO 2.1 - Describe factors affecting

CLO 2.2 location decisions

10-11 CLO 2.3 - Understand different

CLO 2.4 methods of solving the
CLO 3.1 location
CLO 3.2
CLO 4.1
CLO 4.2
Layout decisions CLO 2.3 - The strategic important of Participation

CLO 2.4 layout decision

CLO 3.1 - Types of layout

12-13
CLO 3.2
- Assembly line balancing
CLO 4.1
CLO 4.2

Quality CLO 2.1 - Definition of quality and Participation

management quality management Group work
CLO 2.2
CLO 2.3 - The philosophy of TQM
14-15
CLO 2.4 - TQM in services
CLO 3.1
CLO 3.2

8. COURSE REQUIREMENT & EXPECTATION

Students should be well prepared for every lecture and must attend at least 80% of the course to be
eligible for the final exam. Individual assignments are governed by National Economics University
policy on academic honesty, which relate to questions of plagiarism and cheating.

9. DATED: ……………………..

FACULTY OF BUSINESS MANAGEMENT LECTURER

MSc. Le Phan Hoa

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