Example role-play

Examiner: Hello. How can I help you?

Candidate: Hello. I would like to withdraw some money from my bank account.
Examiner: Certainly. What's your bank account number?
Candidate: I'm afraid I don't remember the number. Is it a problem?
Examiner: No, but I will need to see your ID card, please.
Candidate: Of course, here you are!
Examiner: Thank you, it's fine. How much are you withdrawing?
Candidate: I would like to withdraw 100 Euro.
Examiner: Right, of course. Here you are.
Candidate: Is it also possible to make a transfer to my personal account?
Examiner: Certainly, how much would you like to transfer?
Candidate: 500 Euro. Can you tell me where the nearest cash machine is?
Examiner: One is just next to the bank entrance and the second round the corner,
opposite the cinema.
By the way, we have a great offer of a new credit card for you. Would you be
interested?
Candidate: No, thank you. I already have a credit card. Thank you for your help.
Good bye.
Examiner: Good bye.

CANDIDATE'S ROLE
The examiner is a bank clerk. Talk to him/her about withdrawing and transferring
money.
you need to take the money out of your bank account
you don't remember the number
show your ID
you want 100 Euro and to transfer some money as well
ask about nearest cash machine
reject the offer
The examiner begins by saying:
"Hello. How can I help you?"
EXAMINER'S ROLE
You are a bank clerk and the candidate is a customer.
Talk to him/her about withdrawing and transferring money.
ask about the number of his/her bank account
ask him/her to show you the ID
how much money to withdraw?
confirm and ask how much
give directions to cash machine
offer a new credit card

USEFUL VOCABULARY
(BANK) ACCOUNT
PERSONAL ACCOUNT
TO TAKE OUT (MONEY) = TO WITHDRAW (MONEY)
BANK CLERK
(MONEY) TRANSER
TO TRANSFER MONEY
TO MAKE A TRANSFER
CREDIT CARD
CASH MACHINE
ONLINE BANKING
TO SAVE MONEY
SAVINGS ACCOUNT
TO PAY THE BILLS
TO SHOP ONLINE
PIN (PERSONAL IDENTIFICATION NUMBER)
ONLINE SHOPPING
INTERNET ACCESS
HACKERS
(ONLINE) PAYMENT
PASSWORD

USEFUL PHRASES
I would like to transfer money to ...
I would like to withdraw 100 Euro.
Can you tell me where the cash machine is?

Questions 6-7 minutes

1. Do you often use bank services? Which? Why?
Example answer: I don't go to the bank very often, but I use cash machines a lot to
withdraw cash. I sometimes use my credit card to book a hotel or plane tickets. I
also have a savings account where I save money for my holiday. I don't like going
to banks because there are always long queues there and everything takes ages. I
prefer online banking, because I can pay my bills from home and do shopping online.
Optional additional questions: Is using credit cards safe?/Do you prefer to pay
cash or by card? Why?
2. When was the last time you went to the bank? What did you do there?
Example answer: I went to the bank last week to report the lost card. It was
swallowed by a cash machine because I forgot my PIN. I wanted to get the card back.
The bank clerk was very nice and told me what to do. They got my card out of the
machine and I could collect it from the bank. I was also given a new PIN.
Unfortunately, there was a long queue and I had to spend 2 hours there.
Optional additional questions: Have you ever lost your credit card? What did you
do? What should you do when you lose your credit card?
3. What are the advantages and disadvantages of using online banking?
Example answer: There are definitely more pluses of online banking than minuses.
Firstly, it is convenient as you can pay your bills from home and you can use it
wherever you want. You only need Internet access. Secondly, online shopping is
easier with fast online payment. You don't need to leave your home to buy things
you need. However, there are also minuses. Hackers can break into your online bank
account and steal your money. You need to be careful not to give your password to
unauthorized people.
Optional additional questions: Do you use online banking? Why (not)? Do you do
shopping online? Why (not)?
As you can see, in Part 3 you need to be ready to answer additional questions which
the examiner may ask.
You don't see Part 3 questions on you role card. They are asked by the examiner.