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  • Bus Trips

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    Linh Hoàng Phương
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    The document compares bus ridership and passenger satisfaction before and after the introduction of a mobile bus navigation and timing app. It shows that total bus trips increased from 19 million to 24 million after the app was introduced. The percentage of satisfied passengers also doubled from 45% to 85%, while dissatisfied passengers decreased from 50% to 10%. The app significantly increased both the number of bus trips and passenger satisfaction with the bus system.

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    The document compares bus ridership and passenger satisfaction before and after the introduction of a mobile bus navigation and timing app. It shows that total bus trips increased from 19 million to 24 million after the app was introduced. The percentage of satisfied passengers also doubled from 45% to 85%, while dissatisfied passengers decreased from 50% to 10%. The app significantly increased both the number of bus trips and passenger satisfaction with the bus system.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    9 views1 page

    Bus Trips

    Uploaded by

    Linh Hoàng Phương
    The document compares bus ridership and passenger satisfaction before and after the introduction of a mobile bus navigation and timing app. It shows that total bus trips increased from 19 million to 24 million after the app was introduced. The percentage of satisfied passengers also doubled from 45% to 85%, while dissatisfied passengers decreased from 50% to 10%. The app significantly increased both the number of bus trips and passenger satisfaction with the bus system.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    The table illustrates the total number of bus trips made before and after having an introduce of a

    mobile application for bus navigation and timing. While the two pie charts show the satisfaction of
    passengers with the trip through the surveys during the same two periods. And=as well as trc vas au khi ap
    dung bus mobile.
    It is noticeable that due to the new app introduction, both the number of total bus trips made and
    the satisfaction of the passengers are much higher than before.
    During the year before app introduction is 19-millions. The very satisfied and satisfied passengers
    during this year is made up only 45% while those who were dissatisfied with the trips is accounted for 50%
    and other 5% is no respond.

    However, during the year after the introduction of the app, the number of trips rat dang ke
    increased to 24-millions with the number of who is positive with this (very satisfied and satisfied
    passengers) is increased to 85%, which is twice as much as before. Only 10% people who don’t satisfied
    with the trip and the percentage of those who don’t respond is the same as before.

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