PROCEDURE FOR CONTROL OF NON CONFOMING OUT PUTS

QUALITY GALVANIZERS

DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-08 02.05.2022 1.0 02.05.2022 1 of 5

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SL Created
Description Rev Remarks
No On

1 INITIAL RELEASE 01 02.05.22

Prepared By: prakash Dept. Quality

Reviewed By: Amrindher Dept. Operations

Approved By: Pramod Dept. GM

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-This is an electronically generated document and does not require signature. Printed Documents, without control copy stamp in red colour,
are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.
 PROCEDURE FOR CONTROL OF NON CONFOMING OUT PUTS
QUALITY GALVANIZERS

DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-08 02.05.2022 1.0 02.05.2022 2 of 5

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1. PURPOSE:
To establish a procedure to identify and control nonconforming out puts in order to prevent its unintended
use/delivery

2. SCOPE:
Applicable to all nonconforming out puts

3. REFERENCE DOCUMENTS

Quality System manual

ISO 9001: 2015 Clause 8.7

4. PROCESS OWNER:
QA - HOD

5. PROCESS DESCRIPTION:

5.1 Handling of NC during incoming:

1. During incoming inspection of Raw materials / Brought out items / Semi finished / Finished
components, if any deviation found Incoming inspector will hold the same.

2 Non-conforming material shall be appropriately identified with Tags/labels and shall be

kept in designated racks/areas for further processing. If it is rework able then put Rework
tag (For. No.: QG/QA/F-08). Maintain a record to register the rework for further
traceability.

3 If rework is not possible then identified with a Rejection Tag (For. No.: QG/QA/F-09).

4 In case of repetitive errors, Non-Conformance corrective action report (For. No.: QG/QA/F-
07) will be raised to find out the root cause and to take corrective action.

5 Repair activity can be carried out on the product / component provides the non-conformity
does not result in a departure from customer specified requirements but it shall be
approved by QA HOD.

6 Any repair / rework of Non Conformances noted in incoming inspection will be carried as
per QA HOD decision only.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-This is an electronically generated document and does not require signature. Printed Documents, without control copy stamp in red colour,
are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.
 PROCEDURE FOR CONTROL OF NON CONFOMING OUT PUTS
QUALITY GALVANIZERS

DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-08 02.05.2022 1.0 02.05.2022 3 of 5

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7 After consultation with Customer/Supplier stores will send the rejected and rework
material back to external provider.

5.2 Handling of NC during in process or Final inspection:

1. During in process, if any deviation found Line inspector will raise NCR & parts will be
moved to NC Area.

2. Same will be updated in NC Register (QG/QA/F-10). Root cause and action plans will be
initiated for rejections more than 3 % of the day production

3. In case of repetitive errors, Non-Conformance report (QG/QA/F-07) will be raised to find

out the root cause and to take corrective action.

4. If it is rework able then identify with Rework tag (QG/QA/F-08). If rework is not possible
then identified with a Rejection Tag (QG/QA/F-09).

5. The customer returned NC product is reviewed by the CFT along with concerned
departments to decide disposition and initiate necessary action through Quality Review
Meeting.

Note: The non-conformance detected after delivery HOQ shall initiate necessary actions for
informing to customer within 24 Hours and shall be handled as per the procedure for
customer complaint handling.

8D time line for customers & suppliers:

Target: 24 hours
Log issue & classify
Acknowledgement customer complaint
Intimate department heads on issue and
Request for task force nomination

Target: 48 hours
Conduct Task force meeting
Develop initial action plan
Update customer on action plan

8D time line: D3 – 24 hours; D4 – 5 days; D6 – 10 days; D8 (closure)– 30 days. If there are

major process changes required, then closure time will be varied based on the changes made

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-This is an electronically generated document and does not require signature. Printed Documents, without control copy stamp in red colour,
are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.
 PROCEDURE FOR CONTROL OF NON CONFOMING OUT PUTS
QUALITY GALVANIZERS

DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-08 02.05.2022 1.0 02.05.2022 4 of 5

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-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-This is an electronically generated document and does not require signature. Printed Documents, without control copy stamp in red colour,
are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.
 PROCEDURE FOR CONTROL OF NON CONFOMING OUT PUTS
QUALITY GALVANIZERS

DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-08 02.05.2022 1.0 02.05.2022 5 of 5

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5.3 Disposal Actions

The NC / suspect product is dispositioned in one of the following manners:

Product disposition for scrap will be clearly and permanently marked and controlled until
physically scrapped.

Dispositions are documented. The personnel approving the disposition actions are the
production in charge as they are the process owners.

On parts of customer specifications, a written approval from the customer is obtained before a
“ use as is ” disposition can be reached. The customer approval is attached with dispatch
documents.

Rejection Tags are removed once the discrepancy is corrected and accepted / scrapped.

In addition to any contract or regulatory authority reporting requirements, Head QA will

provide timely reporting of delivered NC product that may affect reliability or safety.

Data from NC reports are maintained on a NC Register for use in determining trends of non-
conformances by part number, material, machine, operator performance, etc .

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-This is an electronically generated document and does not require signature. Printed Documents, without control copy stamp in red colour,
are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.