PROCEDURE FOR CORRECTIVE ACTION

QUALITY GALVANIZERS
DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-09 02.05.2022 1.0 02.05.2022 1 of 4

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SL Created
Description Rev Remarks
No On

1 INITIAL RELEASE 01 02.05.22

Prepared By: prakash Dept. Quality

Reviewed By: Amrindher Dept. Operations

Approved By: Pramod Dept. GM

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-This is an electronically generated document and does not require signature. Printed Documents, without control copy stamp in red colour,
are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.
 PROCEDURE FOR CORRECTIVE ACTION
QUALITY GALVANIZERS
DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-09 02.05.2022 1.0 02.05.2022 2 of 4

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1. PURPOSE:

To establish a process to take actions to eliminate the cause of observed non-conformities in

order to prevent their reoccurrence.

2. SCOPE:

Applicable to all nonconforming situations

3. REFERENCE DOCUMENTS
Quality System Manual
ISO 9001: 2015 Clause 10.2

4. PROCESS OWNER:
HOD

5. PROCESS DESCRIPTION:

4.1 CORRECTIVE ACTIONS

1. Corrective actions are taken for the non-conforming situations as described below:

a) Customer Complaints
b) Customer returns
c) Non-Achievements of Process Measure Targets / Quality Objectives
d) Rejections at Incoming, In Process and Final stages.
e) Delivery Delays / Potential Delays
f) Internal audit NCs

2. The non-conformities are recorded in QG/QA/F-10 for rejections at incoming stages, In process
and final stages
3. The Disposition actions / containment action or immediate actions to be taken to resolve the
non-conformance will be identified by the process owner on whom the non-conformance
has been raised.

4. Brain storming session with the applicable process owners will be conducted, as applicable to
identify the Root cause of the problem which may also be due to human factors.

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are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.
 PROCEDURE FOR CORRECTIVE ACTION
QUALITY GALVANIZERS
DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-09 02.05.2022 1.0 02.05.2022 3 of 4

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5. After the Root causes are determined, it is also reviewed whether the NC exits or potentially
could occur in some other areas. Based on this the corrective actions are planned for
implementation with the responsibility and Target dates.

6. After the implementation of the corrective action, it will be verified for its effectiveness. If
corrective actions are not effective alternate actions are planned and implemented.

7. The effectiveness of the corrective action will be monitored and measured subsequently and
reviewed in the Management Review Meeting.

8. In Process non conformities – Corrective Actions shall be initiated by QA Based on the monthly
Pareto analysis of process non conformances. Employees who are made aware, realize, or
discover a failure or nonconformance or potential nonconformance have a responsibility
to report this to their manager or to an individual having responsibility for recording non
conformances.

9. Customer complaints: All Customer complaints received shall be handled using the EDHR Tool
as explained below. Responsibility shall be with Customer Focus QA Engineer for regular
running projects

10. Any customer complaint received on product quality shall be logged in customer complaint
register. The concerned QAE shall evaluate the feedback and initiate immediate
containment measures. A Quality Alert shall be prepared in format QG/QA/F-11 alert shall
be updated and the details of complaint shall be communicated to the concerned team
through a floor meeting.

11. All Customer complaints shall be addressed through the Corrective Action approach and Format
QG/QA/F-07 shall be used for documenting the same.

12. Feedback on aesthetics or visual criteria not affecting form, fit and function and not violating
specific Customer/ Industry specific QMS standard requirements .

13. If there is delay in material availability and further batch of production, then, the monitoring of
effectiveness will be done as and when the material is received for investigation.
Customer needs to be informed about the timeline change and ensure feedback is
received.

14. Once the corrective actions are implemented, QAE shall record the effectivity details and verify
the effectiveness of actions. For effectiveness verification, suitable statistical tools shall be
deployed.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-This is an electronically generated document and does not require signature. Printed Documents, without control copy stamp in red colour,
are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.
 PROCEDURE FOR CORRECTIVE ACTION
QUALITY GALVANIZERS
DOCUMENT NO. ORG. ISSUE DATE REV. NO. REV. DATE PAGE NO.

QG-QSP-09 02.05.2022 1.0 02.05.2022 4 of 4

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15. Audit Corrective Actions - Corrective actions for the non conformance reported during external
audits shall be initiated by the auditee. The actions taken shall be reviewed for
Implementation and effectiveness as per the Customer/ External audit agency
requirements

16. Corrective actions for the non conformance reported during internal audits shall be initiated by
the auditee. The actions taken shall be reviewed for Implementation and effectiveness .

17. The action taken shall be recorded in the Internal Audit Non Conformance Report

18. Internal Audit Corrective action handling, follow-up & responsibilities are further detailed in
procedure for Internal Audits

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
-This is an electronically generated document and does not require signature. Printed Documents, without control copy stamp in red colour,
are for Reference Only and may be out-of-date. Check the local database to ensure you have the correct revision.