CHCCOM003

Student Assessment
Task Three: Observation
 Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments
will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.

Qualification Title CHC52015 Diploma of Community Services

Unit Code CHCCOM003
Unit Title Develop Workplace Communication Strategies.
Student Name Pawandeep Kaur
Student ID 1067235
Student Email Johalpawan72@gmail.com
Assessor Name Latife Sattout
Campus ☐ Melbourne ☒ Sydney ☐ Perth
Due Date Week 8
Submission Date 20/11/2021
Assessment Task Task Three-Observation

Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed
in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
• The work submitted is my own and does not contain another person’s material represented in my
work.
• I understand that I must acknowledge in an appropriate manner all information and sources of
assistance used in my assessment work.
• I have followed all submission, presentation and file name guidelines outlined in the submission
guidelines. I am aware that if I do not follow the required guidelines, this could result in my
assessments being returned not assessed by my trainer/assessor.
• I understand that I must not receive undue assistance or the unauthorised help of others in the
preparation of my assessment work.
• I will not allow other students to access or copy in whole or any part of my assessment work.
• I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the
right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and
procedures.

Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is
entirely my own and meets all of the college’s assessment requirements.

Student Signature Pawandeep kaur

Date 20/11/2021

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 2

 Assessment Task 3: Observation
Student Assessment Instructions
 Your assessor will explain the arrangements for this assessment, including when it will occur and how
the observation will be conducted.
 You must satisfactorily complete all sections of the assessment tasks.
 Ask your assessor to clarify any aspect you are unsure about in this assessment task.
 You may be asked to explain some parts of the demonstration if the assessor needs any clarification.
 You may need to work in groups.

Required Resources
 You will need to have access to relevant legislation, standards and codes, industry practices and
student book resources.
 You may need access to organisational documents and deliverables from previous tasks in the
assessment.

Evidence
 You must submit the completed assessment cover sheet and other evidence as outlined in the
observation instructions, by online submission within the allocated time.
 Ensure you keep a copy of your submitted work. Assessments submitted without completed cover
sheet will not be accepted.

When and where will this assessment take place?

 This assessment may be undertaken in a simulated environment/in a classroom/at home – to be
discussed with the assessor.
 Your assessor will provide you with the due date, which can be recorded in the assessment plan.
 Your assessor may also specify the length of time allowed and the expected word count, if applicable.

What if the assessment is not suitable?

 If you are unable to provide sufficient evidence within the observation assessment method, your
assessor may be able to provide you with an alternative method. Discuss this with your assessor.

What happens if your answers are not satisfactory?

 If any of the observation assessments are not satisfactory, your assessor will provide you with
feedback. You may need to resubmit some or all the assessment tasks. Your assessor will explain the
details for your reassessment.
 In most cases, you will be allowed a maximum of three attempts.
 If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your
assessor or contact the Course Coordinator for more information.

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 3

 Observation Instructions
 You are applying for a job with a community services organisation as a Communications Officer. They
have asked you to give a 10-minute oral presentation of what you would do to develop, establish,
promote and review workplace communication strategies.
 You must then prepare and deliver the presentation to your assessor and at least 3 other students,
who will roleplay as your colleagues. The use of audio-visual aids is encouraged.

No. The student’s assessment shows evidence of the following:

1 Presentation
You will need to explain the ways you would:
 Identify internal and external information needs
 Identify competing or conflicting interests
 Develop a range of communication strategies to meet organisation needs and goals. This
includes developing and demonstrating one digital media strategy to provide information
about the organisation to clients.
 Develop processes and protocols in line with communication strategies
 Produce quality resources to support the implementation of communication protocols
 Present information to staff regarding communication strategies
 Maintain work-related networks and relationships

You are also required to:

 obtain feedback from the other students to assess your communication skills and
effectiveness.
 prepare and submit Power point slides as part of your oral presentation. You can reference
the information provided in this unit, but you will also need to demonstrate that you have
undertaken your own research. Remember to properly cite and reference any material from
other authors.
You will be assessed on the content of your report and your ability to communicate information
clearly to the audience.

Assessment conditions:
The assessment conditions should simulate a workplace environment with suitable facilities,
equipment, and resources. They must also meet the following requirements:
- interactions with people from a range of diverse backgrounds
- presentations to groups of at least 3 people
- typical workplace reporting processes
- use of presentation media

Reflection
After your oral presentation and upon reviewing feedback from your peers, you are required to
write a reflection on what you have learned about your own use of communication strategies and

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 4

 practices and how can you develop your skills further.

Observation Assessment Sheet
 
  Observation Date: 18/11/2021
No. During the observation, the student demonstrated the following: S NS
Observation Task: Presentation.
1 The student has identified internal and external information needs ☒☐
2 The student has identified competing or conflicting interests ☒☐
The student has developed a range of communication strategies to meet organisation needs and goals. Including developing
3 ☒☐
and demonstrating one digital media strategy to provide information about the organisation to clients. 
4 The student has developed processes and protocols in line with communication strategies ☒☐
5 The student has produced quality resources to support the implementation of communication protocols ☒☐
6 The student has presented information to staff regarding communication strategies ☒☐
7 The student has maintained work-related networks and relationships ☒☐
  Comments:
   
  Additional questions: * 
   
  Student responses:
   
  Feedback

Pawan has successfully provided valid information about Auburn Youth Centre’s communication strategies.
In addition, she has well identified internal and external information and communication needs. 
  She has provided very good examples to explain the conflict of interest.
Furthermore, Pawan has well analysed different communication strategies used by Auburn Youth centre
Excellent job
S=Satisfactory NS=Not Satisfactory
*Record additional questions to address contingencies and further clarify student understanding

 
   Assessor Name Latife Sattout
Assessor
Signature
Latife
 
Student Name Pawandeep kaur
Student
 Pawandeep kaur
Signature
 
 

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 5

 Presentation Self-Reflection Form
Student Name Pawandeep kaur
Student Number 1067235
Other Student Presenters
Community Service
Organisation and Sector
What did you like about developing this project? What did you do well?

It is totally a different stream of study for me but I am really enjoying it. So far this project enhanced my
knowledge in a wide range. I never knew about these organisations before and its really helpful to learned
all about these. I am now able to advice people to join these services who really need it.

What did you dislike about this project? What problems did you have?

There isn’t anything that I don’t like about about this project. The only problem was to search hard for
different organisations and then narrow the search window that what information will be useful and need
to keep in the project.

What did you learn about yourself? What did you learn from the feedback?

I am not quiet a talkative person but this presentation gave me opportunity to show my communication
skills that will help me to even up myself in a social gathering.

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 6

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 7
 Presentation Peer Feedback Form

No. Observation Date:

Community Service Organisation and Sector:
Student Presenters: Rate from 1-5
1-Need work
3-Satisfactory
5-Excellent
Presentation Content
1 The introduction provided information about topic ☐1 ☐2 ☐3 ☐4 ☒5

2 Material addressed question ☐1 ☐2 ☐3 ☐4 ☒5

3 Clear summary and conclusion ☐1 ☐2 ☐3 ☐4 ☒5

Presentation Delivery
4 Appropriate amount of material included ☐1 ☐2 ☐3 ☐4 ☒5

5 Quality of visual aids (PowerPoint slides, images etc.) ☐1 ☐2 ☐3 ☐4 ☒5

6 The presentation was well-organised ☐1 ☐2 ☐3 ☐4 ☒5

7 The presentation was well spoken ☐1 ☐2 ☐3 ☐4 ☒5

Overall Evaluation
8 My overall rating of this presentation ☐1 ☐2 ☐3 ☐4 ☒5
The things I liked most about the presentation were:
Very good

The presentation could have been improved by:

Peer Name Aruna shrestha

Peer Signature Aruna

Student Name Pawandeep kaur

Student Signature Pawandeep kaur

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 8

 Presentation Peer Feedback Form
 
No. Observation Date:
  Community Service Organisation and Sector:
Student Presenters: Rate from 1-5 
1-Need work
 
3-Satisfactory
5-Excellent
  Presentation Content 
1 The introduction provided information about topic ☐2☐3☒4☐5 

☐1☐2☐3☒4
2 Material addressed question
☐5

☐1☐2☐3☒4
3 Clear summary and conclusion
☐5
  Presentation Delivery 

☐1☐2☐3☒4
4 Appropriate amount of material included
☐5
Quality of visual aids (PowerPoint slides, images ☐1☐2☐3☒4
5 etc.) ☐5
The presentation was well-organised ☐1☐2☐3☒4
6
☐5
The presentation was well spoken ☐1☐2☐3☒4
7
☐5
  Overall Evaluation
My overall rating of this presentation ☐1☐2☐3☒4
8
☐5
  The things I liked most about the presentation were:
Detail information
 

  The presentation could have been improved by:

Nothing much.
 

 
Peer Name Salina Nepali 
Peer Signature  SALINA
 
Student Name Pawandeep kaur 
Student Signature  Pawandeep kaur

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 9

 Presentation Peer Feedback Form
 
No. Observation Date:
  Community Service Organisation and Sector:
Student Presenters: Rate from 1-5 
1-Need work
 
3-Satisfactory
5-Excellent
  Presentation Content 
1 The introduction provided information about topic ☐2☐3☒4☐5 
2 Material addressed question ☐1☐2☐3☒4☐5
3 Clear summary and conclusion ☐1☐2☐3☒4☐5
  Presentation Delivery 
4 Appropriate amount of material included ☐1☐2☐3☒4☐5
5 Quality of visual aids (PowerPoint slides, images etc.) ☐1☐2☐3☒4☐5

6 The presentation was well-organised ☐1☐2☐3☒4☐5

7 The presentation was well spoken ☐1☐2☐3☒4☐5
  Overall Evaluation
8 My overall rating of this presentation ☐1☐2☐3☒4☐5
  The things I liked most about the presentation were:
The contents were very clear and i understood everything mentioned
 

  The presentation could have been improved by:

Nothing much. It was really effective for the purpose.
 

 
Assessor Name Sabita Sharma 
Assessor Signature  Sabita Sharma
 
Student Name  Pawandeep kaur

Student Signature  Pawandeep kaur

 
 

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 10

CHCCOM003 – Student Assessment – Task Three: Observation (V.1 – 192501) 11