ServiceDesk Plus Masterclass 2021

Hello there,

I hope you're doing well. Our masterclass series is back for this year
delivered in Bahasa Indonesia. In the first episode, we’ll discuss six incident
management hacks for fine-tuning different aspects of your incident
response strategy

Episode 1:
6 incident management hacks to implement using ServiceDesk Plus
on October 21, 2021 at 02:00 pm WIB

With enterprises’ reliance on digital tools increasing day by day, there’s

pressure on IT service desks to ensure minimal interruptions and restore
services immediately if downtime occurs. In this backdrop, firefighting
incidents while working remote can be quite challenging for incident
response teams without processes and tools in place.

Ensuring that incidents don’t affect business operations hinges on timely

resolutions aided by incident management best practices. In this
masterclass episode, you'll learn how to prime your service desk to tackle
incidents faster and reduce service outages with ServiceDesk Plus.

Show more about this webinar

Some key takeaways ?

● Leveraging different channels for reporting incidents
● Building user-friendly incident templates to gather accurate
information
● Accelerating the incident response process with automations
● Improving collaboration among teams and technicians
● Adopting a proactive approach to prevent incidents
● Evaluating incident management KPIs and other metrics

Register your spot

Masterclass sessions will be conducted in

person each month.

# Course Name  Date/Time Register Link

6 incident management
 October 21, 2021 at 02:00
 Episode 1 hacks to implement using  Register Now!
pm WIB  
ServiceDesk Plus 

5 hacks to create and

deliver an effective
 November 11, 2021 at
 Episode 2 Service Management in  Register Now!
02:00 pm WIB
your organization using

ServiceDesk Plus 

 Build Efficient Change

December 09, 2021 at
Episode 3 Workflows Using    Register Now!
02:00 pm WIB
ServiceDesk Plus

 5 hacks to implement an

effective Asset  January 13, 2022 at 02:00

Episode 4   Register Now!
Management in your pm WIB

organization

If you have any questions, please write to us at sales@prodata.co.id,

and we'll be happy to help. Stay safe!

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