Professional Documents
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Communication
This refers to the transfer of information and message
from one person to another.
It is an ongoing process of creating an interaction or
shared understanding between two people.
Modes of Communication
1. Verbal
Life Care Plans 2. Non-verbal
Individualized document that assess and evaluate 3. Written
elder’s present and future health care and living
needs VERBAL
Average cost Php 250,000- 1 Million It refers to spoken words, message
Example: Sunlife, Manulife, PhilAm life Most intimate contact: mode- terminating employee,
Blue print for what is expected in long-term Care conflict confrontation
Standardized and efficient guidelines for medical and Examples: face-to-face, conversation, one-on-one talk,
ancillary quality-of-life services telephone call
Provides information about factors affecting
individual’s health care and quality of life NON-VERBAL
Provides guidelines for anticipated patient care needs These are nonverbal messages or meta-communication
for family, insurance company, attorney, medical More powerful than spoken words, accompanies verbal
professionals communication
Examples: Elderly patient’s facial expressions, head nod,
gestures, body posture/movement, touch, eye contact,
voice tone
Physically escort patient
WRITTEN Check from time-to-time
Most formal mode of communication Always say goodbye
It can be types, printed or hand written
Examples: Letter, white board, pen and paper, patient’s Improving Communication Skills among Gerontology Nurses
chart, nurses notes, doctor’s notes, physician order, Verbal Communication Skills
endorsement Let the patient do the talking.
Ask one question at a time.
Stages of Communication Cycle Summarize the most important points
Give patient time to answer, to ask a question, to
Therapeutic Communication express self
Nurse therapeutic relationship with a client is an Use language that is understandable to the patient.
interpersonal helping process Avoid leading question. You want the patient to tell you
Simply developing a good bedside manner. what he is feeling.
Careful to respond to patient’s questions in a helpful Avoid how or why questions, they tend to be
and caring manner. intimidating.
Correctly observe ,evaluate, and respond when patient Avoid the use of cliché statement like “don’t worry”...
communicates with the nurse Avoid question which require only a simple “yes” or
“no” answer.
The Art of Therapeutic Communication Avoid canned responses: “I know just how you feel.”
Nurse must relate their own experiences concerning
illness and death so that patient will be comfortable EFFECTIVE COMMUNICATION
Nurses must use self- discovery, self- discussion and 1. Convey honesty, empathy and trustworthiness.
self-awareness 2. Must speak clearly, slowly, loudly, short, concise
Nurse must develop skills, competence, and expertise 3. Allow for extra time for older patients
in effective communication to elderly patient 4. Encourage simple conversation
Encourage to promote reflection, reading, and journal 5. Offer large-print books, easy to read
writing 6. Provide mnemonics, sensory cues, chart, models,
pictures
Guidelines for Communication with Patients’ Family 7. Ask patient to wear reading glass, magnifier, hearing
1. Simply being fully present during any opportunity for aids
questions, concerns, problems
2. Don’t make promises you cant keep. Improving Communication Skills among Gerontology Nurses
3. Accept and respect the patient decision 1. Have a clear, brief, simple, complete instruction.
4. Talk with patient, family members, friends, and 2. Avoid speaking too fast or too slow.
colleagues 3. Active and attentive listening is the key.
5. Patient and family must be given adequate and 4. Use short, simple, common words/sentences.
sufficient time to respond/speak/reply/absorb the news 5. Pronounce words correctly.
6. Try not to overwhelm the patient with embarrassing or 6. Encourage feedback, summarize, redundancy,
personal 7. restate and repeating information.
8. The nurse needs to be sensitive to the emotional
Techniques for Communication with Elders feelings of patient
ESTABLISHING THE SETTING: 9. Offer therapeutic touch, handkerchief, tissue
1. Conducted in a safe, right, and conducive settings
2. Provide a comfortable environment, quiet peaceful area Gerontologic Health Care Facilities
3. Establish a relaxed, unhurried setting.
4. Sit-down when speaking to the patient. Health Care Institutions
5. Sit face-to-faceand maintain eye contact. I. Hospital
6. Provide for privacy. II. Specialty hospital
7. Disclosure of important information in private areas III. Health care facilities
8. Avoid disturbances, distractions, unnecessary
interruptions, noise A. Hospital
An institution the primary function of which is to
TIPS FOR STAFF provide inpatient diagnostic and therapeutic
Schedule older patients earlier in the day services for a variety of medical and surgical
Greet them to ensure they are comfortable conditions
Seat in quiet/comfortable area General hospitals admit individuals requiring a
Keep patient relaxed/focused variety of services
Ex. medical, surgical, obstetric, and paediatric. Services: nursing care, treatment/medication, nutrition,
socialization, exercise programs, stimulation, counselling and
B. Specialty hospital physical therapy.
A hospital that admits only certain types of It facilitates continuity between day care and home
patients or with specified illnesses or conditions. care.
Other hospitals offer only specialty services Provides transitional care-health, nutrition, daily
Example: psychiatric, pediatric, lung, kidney, cardio, living needs
psychiatric, and infectious diseases
Community Support Services
C. Health Care Facilities Goal:Community-based services helps the older
Any facility or establishment that is engaged in person maintain independence.
direct patient care on site. Informal sources of help
Example: Hospice care, nursing home, extended Family, friends, church members, neighbors
facilities, and etc. Senior centers have social support, health promotion
activities, and nutritious noontime meal services.
ACUTE CARE
HOSPITAL PROVIDING Community services
Short period of time, acute care, and episodic care It include telephone reassurance, friendly visitors,
It resolving/treating a new and acute illness. home health aides, homemakers, home repair,
Short-term hospital stays (days to week), home-delivered meals, chore services,
shortened hospital stay environment. employment resource
Professional care, home treatment, diagnostics, Examples: Respite Care, Adult Day Care Center, Home for the
emergency medical services. Aged, Senior Center, Housing, Veteran’s Home Care Programs
Central in planning services for the older adult
upon discharge: follow-up care, transportation, Hospice Care
home health aide and homemaking services, adult It focuses on the promotion, improving or
day care maintaining of quality of life, palliative care,
Goals: supportive services, compassionate care to dying
1. health protection, health promotion and wellbeing of patients
the older adult Advanced, terminal, life-limiting illness, not going
2. health-promotion strategies (smoking-cessation, stress- to survive illness, last phase of incurable disease,
management, weight-loss, or exercise) serious illness, a dying patient
Patient needs to live life fully, live as comfortable
Chronic Care as possible, relief of symptoms, not saving life
The ongoing provision of care provides medical, These are a dignified alternative for patient with an
functional, psychological, social, environmental end-stage disease who is not expected to live long.
and spiritual care services Providing physical, psychological, social, and
For patients with serious and persistent health spiritual dimensions of care. Facilitate early
conditions discussions about a patient’s wishes and goals and
To help optimize older adults’ functional for end-of-life care
independence and well-being.
Assisted Living Facility
Ambulatory Care Provide supportive residential housing and
Institutional Organized Health Setting appealing housing alternative, home-like
It provides outpatient basic health services environment
(surgeries and treatments) Older adults with minor to moderate functional
No overnight stay in hospital is required to impairment
ambulatory patients. 24-hour coverage supervision, three meals a day
w/ snacks
Adult Day Care Services-->range from personal, health care, and recreational
Or Day Therapy/Care Centers services.
Non-residential facility that offers daily nursing Costly-->monthly rate, additional costs
care and social opportunities
It enables family members to carry on daily Nursing Home
activities while the older person is at the day care It specializes in services for older persons who can
center no longer live independently or can no longer live
For adults who cannot be left at home alone but at home
do not need to be in an institution
Provide specialized care to seniors with severe Gerontology Nurse Practitioner
illness, injuries. Risk assessment, immunization, screening test,
Sheltered environment providing long- term care examines patient, counseling, health check-up,
by registered nurses and nursing assistants. preventive care, provides prescription
Services-->geriatric assessment, rehabilitation, medical care,
and nursing services, therapy services, and residential Gerontology Nurse
gerontological care Nurse Gerontologist
Provides accommodation, basic care services, Nursing specialty that provides care for the
domestic services, helps in activities of daily living older adults
Works in collaboration with older adults, their
Skilled Nursing Facility families and communities.
Intermediate Nursing Care Focuses healthy aging, maximum functioning ,
It provide 24-hour nursing care to older adults who quality of life
are unable to care for themselves. Provides routine assessment, physical care,
Services-->medication administration, nursing care, wound administer medications, patient education,
are, daily assessment, meals, and assistance with ADLs. explain therapeutic regimens
Other skilled services- physical therapy, respiratory therapy,
speech-language pathology services, and occupational Nursing Assistant
therapy rehabilitative. in the hospital. Personal care attendant (PCA),
patient support assistant (PSA),
Retirement Center Certified nursing assistant licensed practical nurse
Also known as Retirement Village, Continuing Care (LPN),
Retirement Communities nursing assistant (NA)
nursing aide
Full service communities offering long-term nursing orderly
contracts Assistants in Nursing are health care staff who
Continuum of care- retirement, assisted living assume delegated aspects of basic care.
nursing services all on one campus”. Some of these provider may have
Purpose--> to facilitate aging in place. standardized education while others do not.
Continuing Care Retirement Communities Take care patients in hospitals, long-term care
Several levels of care--> independent living, assisted living, facilities, nursing homes
periodic home care, skilled nursing, housing services, nursing
care, basic recreational services These tasks include -->bathing, assisting with feeding
Very expensive--> full daily rates for long- term nursing care, collecting specimens and transporting individuals.
purchase a home within the community and then pay a
monthly fee Delegate unregulated nursing roles-->take vital signs,
cleaning/sterilizing treatment area, serves meal/feeding
Gerontologic Health Care Team patient, bathing/dressing, personal grooming changing linen,
turning/moving patient,
Gerontologist Geriartician
Or the Geriatric Health Care Team Occupational Therapist
A medical doctor who specializes in the care of the Providing therapeutic support for older adults
elderly experiencing sensory changes, motor disabilities,
Provides treatment of diseases affecting the older physical injuries, impaired functioning
adults as they age. Help someone recover by improving their ability
It include diagnosing and treating a wide range of to do their day-to-day tasks or everyday routinary
conditions like dementia, alzheimer, cancer, activities
hearing/visual loss, osteoarthritis, osteoporosis, Assists individuals with impaired functioning to
diabetes, heart failure. function better without assistance and with
independence
Gerontology Nurse Practitioner Helps patients to perform skills needed for
An advance nurse practitioner (ANP) or clinical activities of daily living (cooking, feeding, bathing,
nurse specialist(CNS) with graduate level of dressing), occupation/work and everyday activities
education (master and doctorate degree) in (pick up, write, run)
gerontology
Diagnose,treat and manage chronic illness while
coordinating care with physicians
Physical Therapist They usually offer regularly scheduled religious
Or Geriatric Physical Therapist, physiotherapist services.
Helps patients promote and restore health by The nurse is often instrumental in identifying the
restoring balance, improving mobility, movement, person’s desire for spiritual support
and exercise
Assist older to recover from trauma, injuries,
paralysis
Example: Stroke, arthritis, osteoporosis,
Alzheimer
Reduce pain and prevent falls and contracture
Work in nursing home, skilled nursing facility,
extended facility, community support service
agency
Dietician/ Nutritonist
Nutritionist is a person w/ special knowledge about
nutrition and food.
Dietitian has special knowledge about therapeutic
diets required to maintain health and to treat
disease.
They are generally concerned with special diets in
the hospitals to meet the nutritional needs of
individuals
Supervise the preparation of meals to ensure that
individuals receive the proper diet
Recommends healthy diets and gives advice to
patients and families about balanced diets
Case Manager
Role is to ensure that older adults receive sound
and appropriate care in the best setting.
To ensure that the best care is delivered, oversees
the processes of care delivered
This role is often being the most involved in the
person’s care.
Serve as a patient, family and facility advocate
Address individual’s concerns, needs; Manage
conflict, issues,problems