3/14/22, 11:35 AM Multiple hardware sensors status shows as unknown and absent hardware's status shows warning on HPE

warning on HPE Gen 10 servers (53134)

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Multiple hardware sensors status

shows as unknown and absent
hardware's status shows warning on
HPE Gen 10 servers (53134)
Last Updated: 7/28/2021 Categories: Troubleshooting Total Views: 77776

11 Language: English
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Symptoms
All the presence sensor state are displayed as unknown in Hardware monitoring
Monitor->Hardware Status->Sensors.
If the devices are physically absent on a server,

The device state might be displayed as warning: [Device] I/O Module n

ALOM_Link_Pn or [Device] I/O module n NIC_Link_Pn
Warning alarm for the device could be raised.

Support Assistant

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3/14/22, 11:35 AM Multiple hardware sensors status shows as unknown and absent hardware's status shows warning on HPE Gen 10 servers (53134)

(https://customerconnect.vmware.com/home) Products and Accounts Knowledge

Purpose
To stop the sensors from generating false alarms.

Cause
HPE Gen10 servers, iLO 5 firmware 1.30 has new sensors which cause unspecified status
for I/O Modules . For more information, see the HPE Customer Advisory
(https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00053955en_us)

Impact / Risks
Requires a ESXi host reboot.

Resolution 
The fix implemented is to ignore sensor warnings on iLO firmware prior to version 1.40.

Support Assistant

To implement this fix upgrade to patch as below

ESXi 6.5 P04 -  patch esxi650-201912002. For more information see release notes
(https://docs.vmware.com/en/VMware-vSphere/6.5/rn/esxi650-201912002.html)

ESXi 6.7 P01 -  patch  esxi670-201912001. For more information see release notes
(https://docs.vmware.com/en/VMware-vSphere/6.7/rn/esxi670-201912001.html)

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3/14/22, 11:35 AM Multiple hardware sensors status shows as unknown and absent hardware's status shows warning on HPE Gen 10 servers (53134)

To download the patch go to Customer Connect

(https://customerconnect.vmware.com/home) Products and Accounts Knowledge
(https://customerconnect.vmware.com/group/vmware/patch)

Workaround
To workaround this issue downgrade the iLO5 firmware to 1.20.

Related Information
Refer to VMware KB (/s/article/2143832) to correlate  patch and build numbers

There are some additional improvements in HPE iLO5 firmware 1.40. For more information
see HPE advisory (https://support.hpe.com/hpesc/public/docDisplay?
docLocale=en_US&docId=emr_na-a00066008en_us)

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Additional Resources
KB
•
Workaround instructions to
address CVE-2021-44228 and CVE-
2021-45046 in vCenter Server and
vCenter Cloud Gateway (87081)

KB
•
VMware Response to CVE-2021-

44228 and CVE-2021-45046: Apache
Log4j Remote Code Execution
Support Assistant

(87068)

KB
•
Log4j CVE-2021-44228 and CVE-
2021-45046 in VMware
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3/14/22, 11:35 AM Multiple hardware sensors status shows as unknown and absent hardware's status shows warning on HPE Gen 10 servers (53134)

VMware Horizon Agent (on-premises)

(https://customerconnect.vmware.com/home)
(87073) Products and Accounts Knowledge

KB
•
VMware ESXi/ESX のビルド番号
とバージョン (2143832)
KB
•
Build numbers and versions of
VMware ESXi/ESX (2143832)

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