Process Improvement Mandate Form

Process Name:

Process Boundaries Start: Process Boundaries End:

Process Scope Includes: Process Scope Excludes:

Problem Definition Statement: (Quantify if Possible)

Customer Expectations: (Process Output) What are the supplier and the customer’s expectations for this event?

Target Completion Objectives: (Quality, Delivery, Cost) How will the customer measure the expectations?

Target Completion Date: Fully defined and Process Review Date: Review dates for
implemented implementation team progress and improvement verification

Quantifying Benefits (Other than Quality, Delivery, Cost) How will other benefits be quantified / measured?
IE: Employee & Customer Satisfaction, Increased sales etc.

Process Champion Process Manager

Person responsible for the effectiveness & efficiency of the Person responsible for day-to-day activities/implementation
process

PROJECT NUMBER: TBD