Job responsibilities of Marketing Department

Marketing Executive Job Duties:

 Leads and manages marketing department staff by providing tasks, objectives,

strategies, and projects
 Assists in interviewing, hiring, orientation, and training of new marketing
department staff
 Manages the marketing department budget and uses financial strategy to
advise all marketing plans
 Oversees the production of all marketing materials, including printed
documents, media advertising spots, website content, and social media
accounts
 Regularly interacts with marketing managers to receive information and updates
about marketing staff progress and results
 Evaluates marketing reports and sales data compiled by marketing staff
members
 Presents regular updates and information to other department heads and
executives
 Works with executives to incorporate marketing needs into overall company
planning and strategy
 Monitors competitor activity and brainstorms potential improvements or changes
in marketing strategy, products, or services
 Organizes and attends company-wide and marketing events
 Assists in securing access to major media channels and important sponsorships
 Travels to meet clients and attend conferences, trade shows, industry events,
and seminars
 Adheres to and implements company policies and procedures

Prepared By

Tania Haque Mukta

Manager-HRM
Job responsibilities of Sales Department
Sales Executive Job Responsibilities:

 Builds business by identifying and selling prospects; maintaining relationships with clients.
 Identifies business opportunities by identifying prospects and evaluating their position in the
industry; researching and analyzing sales options.
 Sells products by establishing contact and developing relationships with prospects;
recommending solutions.
 Maintains relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
 Identifies product improvements or new products by remaining current on industry trends,
market activities, and competitors.
 Prepares reports by collecting, analyzing, and summarizing information.
 Maintains quality service by establishing and enforcing organization standards.
 Maintains professional and technical knowledge by attending educational workshops;
reviewing professional publications; establishing personal networks; benchmarking state-of-
the-art practices; participating in professional societies.
 Contributes to team effort by accomplishing related results as needed.

Sales Executive Qualifications / Skills:

 Presentation Skills
 Client Relationships
 Emphasizing Excellence
 Energy Level
 Negotiation
 Prospecting Skills
 Meeting Sales Goals
 Creativity
 Sales Planning
 Independence
 Motivation for Sales

Prepared By

Tania Haque Mukta

Manager-HRM

Collections Officer Duties and Responsibilities

 Collections officers are hired by many types of businesses that serve a large customer
base and by collections agencies, but job duties do not vary much from company to
company. Core responsibilities for collections officers include:
 Make Calls to Clients
 Collections officers attempt to locate and contact clients, primarily over the phone, in
order to talk with them about their debts. This includes calling customers at home, at
work, and on their cellular phones.
 Negotiate Payment Schedules
 Collections officers speak to customers to negotiate payment plans and payment
schedules that suit their current financial situation while still satisfying the debt.
 Advise Customers
 Collections officers advise customers on their various payment options. If no payment
agreement can be reached, collections officers inform customers of further actions that
may be taken to collect overdue debts.
 Maintain Customer Files
 Collections officers keep customer files updated, recording times and dates that contact
has been made and noting information that customers have received about their debt.
 Prepare Statements
 Collections officers prepare statements to be given to credit departments and banks
when customers fail to meet their payment agreements or when no payment agreement
can be made.
 Write Letters
 Collections officers write letters to customers to inform them of their debts. When
customers fail to meet their payment obligations and fail to make payment agreements,
collections officers write letters to credit agencies, insurance companies, lawyers, and
customers’ employers to collect debt without the customer’s aid

Prepared By

Tania Haque Mukta

Manager-HRM

Job Description of Recovery Head

 Expand and maintain the customer base of the firms debt recovery team
 Build, develop and lead the Debt Recovery team to manage the firm’s debt
collection service and acting for clients in debt recovery matters, dealing with
bulk volume debt recovery, as well as bespoke complex collection matters for
companies and individuals
 Manage a portfolio of clients whilst developing and maintaining new
commercial opportunities, taking opportunities to sell the services that the firm
offers
 Liaise directly with clients, third parties and colleagues in departments to
maximize collections performance whilst also ensuring good client outcomes
 Provide technical and strategic advice about debt collection services and
procedures, both externally and internally
 Have an appropriate level of knowledge of all clients’ business, background and
circumstances and fully understand the client requirements
Other Duties:
 Ensuring that bad debt provisions are maintained and write offs managed in line
with the firm’s policies and procedures
 Working alongside colleagues across the firm, minimize litigation for existing
clients, resolve contractual disputes pre-proceedings and deal with contested
matters up to trial
 Maintain high standards of financial management and record keeping
 Undertake effective due diligence processes at all times
 Act in the best interests of clients at all times
 To achieve financial objectives including cash collection and billing
 Remain vigilant for changes in FCA regulations and legislation
 Ensure all file audits and monthly reviews are completed accurately and within
agreed timescales
 Record all time, chargeable and non-chargeable

 Provide updates on caseloads to management as required

 Act ethically and professionally at all times.
 Maintain up to date knowledge and understanding of appropriate regulations and
internal policies and procedures in relation to debt recovery
 Comply and uphold the firm’s policies and procedures, such as health and
safety, IT, security, email and anti-virus policies and equality and fair treatment
 Be flexible to carry out any other reasonable task as requested within the office
environment.
Knowledge/Skills/Experience:
 Proven ability to develop new business and maintain existing contacts
 Experience of working in a commercial debt recovery environment would be an
advantage
 Good IT skills and knowledge are essential
 Judgement to balance commercial debt recovery and compliance risks to
achieve positive outcomes
 Maintains the highest professional standards
 Ability to build supportive relationships with everyone across the firm
 Excellent communication and leadership skills with an ability to influence at all
levels
 Excellent organizational skills
 Able to multi-task, manage time effectively and keep calm under pressure
.

Prepared By

Tania Haque Mukta

Manager-HRM
 Job Description of Manager-Accounts
 Establishes financial status by developing and implementing systems for collecting,
analyzing, verifying, and reporting financial information, and managing accounting staff.
 Accomplishes accounting human resource objectives by recruiting, selecting, orienting,
training, assigning, scheduling, coaching, counseling, and disciplining employees;
communicating job expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions; and enforcing policies and
procedures.
 Achieves accounting operational objectives by contributing accounting information and
recommendations to strategic plans and reviews; preparing and completing action
plans; implementing production, productivity, quality, and customer-service standards;
resolving problems; completing audits; identifying trends; determining system
improvements; and implementing change.
 Meets accounting financial objectives by forecasting requirements, preparing an annual
budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
 Confirms financial status by monitoring revenue and expenses; coordinating the
collection, consolidation, and evaluation of financial data; and preparing special reports.
 Maintains accounting controls by establishing a chart of accounts and defining
accounting policies and procedures.
 Guides other departments by researching and interpreting accounting policy and
applying observations and recommendations to operational issues.
 Maintains financial security by establishing internal controls.
 Avoids legal challenges by understanding current and proposed legislation, enforcing
accounting regulations, and recommending new procedures.
 Protects organization’s value by keeping information confidential.
 Updates job knowledge by participating in educational opportunities, reading
professional publications, maintaining personal networks, and participating in
professional organizations.
 Accomplishes accounting and organization mission by completing related results as
needed.

Prepared By

Tania Haque Mukta

Manager-HRM

Job Description -Account Executive

Account Executive Job Responsibilities:


 Actively and consistently supports all efforts to simplify and enhance the customer
experience.
 Conducts sales needs analysis with new and prospective customers, including the
development of client-centric product solutions.
 Understands the communication needs of small and mid-sized business customers,
and designs solutions to meet those unique business needs.
 Responsible for achieving a monthly unit quota in data, phone, and video sales.
 Designs, develops, and delivers sales proposals and presentations on product
benefits.
 Self-generates leads by contacting prospective clients by telephone, cold call
premise visits, networking, and industry events.
 Qualifies new leads and requests site surveys to determine serviceability of
prospects, including submission of ROI analysis to sales management.
 Maintains all sales databases necessary to report sales activity and customer
information.
 Works in conjunction with other business services support groups, including sales
support and marketing personnel.
 Attends all sales meetings and training sessions as required by management.

Account Executive Qualifications/Skills:

 Working knowledge of particular sales industry

 Networking and negotiation skills
 Verbal, written, and interpersonal communication skills
 Ability to multitask and work efficiently and effectively to meet required deadlines
 Ability to learn quickly and apply that knowledge
 Ability to work in a team environment

Prepared By

Tania Haque Mukta

Manager-HRM

Job Description-Product Manager

Product Manager Job Duties:

 Determines customers' needs and desires by specifying the research needed to

obtain market information.
 Recommends the nature and scope of present and future product lines by
reviewing product specifications and requirements; appraising new product ideas
and/or product or packaging changes.
 Assesses market competition by comparing the company's product to competitors'
products.
 Provides source data for product line communications by defining product
marketing communication objectives.
 Obtains product market share by working with sales director to develop product
sales strategies.
 Assesses product market data by calling on customers with field salespeople and
evaluating sales call results.
 Provides information for management by preparing short-term and long-term
product sales forecasts and special reports and analyses; answering questions and
requests.
 Facilitates inventory turnover and product availability by reviewing and adjusting
inventory levels and production schedules.
 Brings new products to market by analyzing proposed product requirements and
product development programs; preparing return-on-investment analyses;
establishing time schedules with engineering and manufacturing.
 Introduces and markets new products by developing time-integrated plans with
sales, advertising, and production.
 Determines product pricing by utilizing market research data; reviewing production
and sales costs; anticipating volume; costing special and customized orders.
 Completes operational requirements by scheduling and assigning employees;
following up on work results.
 Maintains product management staff by recruiting, selecting, orienting, and training
employees.
 Maintains product management staff job results by counseling and disciplining
employees; planning, monitoring, and appraising job results.
 Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal networks;
participating in professional societies.
 Contributes to team effort by accomplishing related results as needed

Prepared By

Tania Haque Mukta

Manager-HRM
 Job Description-Store Manager

Responsibilities for Store Manager

 Drive customer service excellence to every aspect of the store,
including store appearance, display of merchandise, product
placement, story layout, and selling procedures
 Ensure strategic goals and sales targets of the store are met by
maximizing sales and gross profit, reviewing sales performance,
controlling expenses, and managing inventory
 Hire, train, develop, and supervise staff
 Provide staff with feedback, coaching, and performance evaluations
 Coordinate daily staffing and staffing schedules
 Ensure the store complies with outlined safety policies and proceduces,
as well as state and local health regulations
 Make sure wages, work hours, and equal employment opportunities are
upheld according to federal and state laws
 Perform administrative tasks to support the smooth operation of all
store operations, including the timely submission of all personnel
paperwork, preparing and submitting reports, and monitoring sales
receipts and cash
 Monitor stock and inventory, and perform quality assurance of
merchandise on a regular basis

Prepared By

Tania Haque Mukta

Manager-HRM

Store Assistant Duties and Responsibilities

The products and types of customers may vary depending on the industry, but, besides
that, the duties and responsibilities for Store Assistants are the same in all industries. We
researched a plethora of Store Assistant job descriptions to come up with the following list
of Store Assistant duties and responsibilities.

Stock and Merchandise Sales Floor

Store Assistants have to coordinate with stock clerks to replenish items on the floor when
they get low. This duty can involve lifting and carrying items short distances. In addition to
filling the floor, Store Assistants have to keep the floor organized according to their
employer’s visual merchandising standards.

Process and Receive Shipment

Store Assistants also help stock clerks process and receive shipments. They use stock
scanning guns and inventory software to check in each box, and then they put it in the
stock room neatly.

Perform Store Opening and Closing Tasks

The store opening and closing process include several small tasks that are completed by
Store Assistants. They are responsible for things like washing windows and mirrors,
sweeping the sales floor and organizing items on the sales floor based on company
standards.

Provide Customer Service

Store Assistants act as the sales staff for retail stores. They use communication skills to
identify customer needs, and they use their product knowledge to provide solutions. This
duty can also include fielding and diffusing customer complaints.

Facilitate Transactions

Store Assistants facilitate transactions in a retail environment using point of sale software.
This requires basic math and computer skills, as well as good customer service
skills.

Prepared By

Tania Haque Mukta

Manager-HRM
 Job Description-Branch Manager
 Administer and ensure compliance to all sales practices for branch and perform
various training sessions for same and coordinate with sales associates to maintain
all activity.
 Administer and review efficient usage of all sales formula and aid and prepare
effective sales programs for fields and maintain quality of all images.
 Identify appropriate sales staff and establish an efficient work procedure and
prepare required work schedule and analyze all cancellation requests for
customers.
 Prepare list of all prospective customers for sales leads.
 Manage all marketing plans and programs and provide training to all service
personnel to ensure effective customer services according to safe procedures.
 Review work of all salesperson on weekly and hourly basis.
 Maintain control of all marketing activities to ensure achievement of all objectives
within allocated budget and determine all sales goals.
 Prepare all marketing reports and evaluate all procedures and recommend
improvements to sales department and ensure compliance to all company policy.
 Maintain effective customer relationships and design required business
development call program.
 Execute all strategic business plans and monitor all branch sales process and
maintain product knowledge.
 Coordinate with Market Managers and prepare all required reports and ensure
achievement of all sales objectives and analyze progress of all activities.
 Monitor all incoming and outgoing telephone requests and recommend new
businesses and provide training to employees to achieve all individual and
company objectives.
 Perform appraisals for all branch employees and provide training and counseling as
per requirement.
 Design and execute an effective action plan to monitor all activities and forecast all
deposits and loans to facilitate employee development.
 Oversee all activities for branch and provide optimal level of customer services in
compliance with bank objective.
 Maintain knowledge on all bank products and services and assist to resolve
customer queries.
 Prepare and analyze profit and loss statement for branch and maintain all current
business and ensure optimal level of customer services.

 Prepare reports for all field managers and analyze all financial performance for
annual budget and ensure adherence to all budget requirements.
 Prepare and ensure compliance with all marketing strategy and recommend growth
activities for all call centers.
 Analyze and identify all customer issues in sales processes and recommend
solutions and perform regular quality assessment.


Prepared By

Tania Haque Mukta

Manager-HRM