DUTY MANAGER CHECKLIST 13 TH APRIL 2023.

– MA AND HQ

Item Checked Comment

Reception
1) Music right volume and type YES
2) Tiffany Fragrance right YES
3) Lobby arrangement Proper YES HQ= THE LOBBY AIC NOT WORKING, MAINTENANCE
HELP.
4) Lobby and reception clean, free of debris and cob webs YES Yes Cleaned
5) All equipment and fittings in proper working order YES
6) Staff on duty properly wearing Tiffany Look YES
7) Staff on duty aware of occupancy, arrivals expected, VIPs and any special YES HQ=Rooms 22, 29PAX ,VIPs= ROOM 902 .– No
requests expected arrivals
MA=Rooms 24, 28px, VIPs=ROOM 401,507,807. No
expected
8) Inspect guest request and complaint Log YES NO Complains Recorded.
9) Inspect the luggage room YES
10) All lights working YES
11) Section checklist updated YES Updated.
Ground floor and basement and perimeter
1) Clean and free of Debris YES
2) All lighting and fixtures in proper working order YES
3) Security guards in their stations well groomed and aware of expected guests YES
4) All signage clear and in good repair YES
5) Inspect the occurrence book. YES
6) Parking in good order and security present. YES
7 ) Check Generator Fuel levels YES
8) Garbage room cleared and clean YES Cleared ,
Rooms
1) Corridors clean and free from obstructions YES Cleaned
 2) All lights in good repair YES
3) Music correct and at the right volume YES
4) Tiffany Fragrance right YES
5) Inspect two guest rooms and check cleanliness and amenities as per HK checklist YES MA=, 801,802 All are Clean with all Amenities.
HQ=602,604,402
6) All pantries clean and properly arranged. YES
7) Laundry clean, well arranged and cloths properly sorted. No backlog YES
8) Department checklist in use and updated YES
Restaurant
1) Restaurant set up as per guests expected YES
2) Waiters properly groomed and armed with proper working tools YES HQ=TWO AIC NOT WORKING MAINTENANCE
PLEASE WORK ON THEM.
3) Lighting and music proper and at the right Volume YES
4) Mis en place done as per checklist YES
5) Bar display appealing and properly arranged YES
6) All stations manned and waiters adequate for dining guests YES
7) Interact with at least two guests and collect feed back YES The service are good, they enjoy our customer care.

8) Interact with one waiter and note menu knowledge especially special of the day YES
9) Check that department checklist is in use and updated YES
Kitchen
1) Clean and free from debris and wet floor YES
2) All equipment in proper working order YES
3) No burners burning un attended or running water taps YES
4) Note the deep freezer temperatures YES
5) Note the temperatures on all fridges YES
6) Dustbins not over full and tidy YES
7) Kitchen staff aware of occupancy, and dinner/ breakfast figures YES
8) Receiving area clean and free from garbage YES
9) Check that department checklist is in use and updated YES
10) Staff food available Yes
General
1) Attend to any guest complain or any unusual occurrence YES No complain at all.
2) Do a property walk about and ensure all areas are well attended, clean and in DONE . HQ=Emerald Hall it’s under repair.
good repair
3) Compile a report with all key occurrence of the day and any guest requests or DONE
complaints received department wise
4) Changing room cleaned YES Cleaned
BY Almachius Athanas-Night manager