Internship Report

PROCUREMENT PROCESS AT ABB MANAGEMENT SERVICES INDIA PVT LTD:

SUBMITTED TO:

CHITKARA BUSINESS SCHOOL

In partial fulfilment of the requirements for the award of degree of

BACHELOR OF BUSINESS ADMINSTRATION

2019-2022

Submitted by: Supervised by:

Mr. Deevansh Jain Dr. Shuchi Dawra

1920931001 Associate Professor

CHITKARA BUSINESS SCHOOL

CHITKARA UNIVERSITY

2021

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Internship Report

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Internship Report

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DECLARATION ON AUTHENTICITY OF THE REPORT

I, “DEEVANSH JAIN”, hereby declare that the work presented herein is genuine work done

originally by me and has not been published or submitted elsewhere. Experience is accurate and

that I worked in the industry for the duration given in the certificate.

Any literature, data or work done by others and cited in the report has been given due

acknowledgement and listed in the reference section.

(Signature) (Signature)

Deevansh Jain Dr Shuchi Dawra

(1920931001) (Guide Faculty)

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ACKNOWLEDGEMENT

I wish to express my gratitude to those who, in some or the other way, helped me in

accomplishing this project on “LOGISTICS AND WAREHOUSING”.

No amount of written expression can show my deepest sense of gratitude to my mentor Mr

Naveen Sharma (warehouse manager) who motivated me to receive enormous amount of input

and inspiration at various stages during my project preparation and assisted me in bringing out

my project in the present form.

I thankfully acknowledge an active support by my mentor who overwhelmingly shared his

knowledge and strengthened my conceptual framework.

I also thank Dr Shuchi Dawra, who has sincerely supported me with the valuable insights into

the completion of this project.

I would also like to thank all the members of my industry, colleagues, family and friends for

helping me out in one or the other way.

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EXECUTIVE SUMMARY

This is an internship report compiled with the fulfilment of Bachelors of Business

Administration degree assigned by CHITKARA UNIVERSITY. This report will provide an
overview of the industry, learning and experience from the industry for 6 week duration (7 th June
2021 to 31st July 2021). The report has been made as per the guidelines using APA format.

This project has been a great learning experience for me at the same time it gave me enough
scope to implement my analytical ability. This project was undertaken with the sole objective to
study LOGISTICS AND WAREHOUSING.

Under this project the methodology adopted was focus discussion and close observation through
in-house study and data is collected from various primary and secondary sources.

 This also contains my work experience and roles assigned duly performed by me. ABB

Management Services India Pvt Ltd. was established on 07 April 2008. To cater to the

requirements in the field the company provides Tailor-made 3 – PL solutions to the

clients / companies and are specialized in handling NFC’s, RDC’s, CFA’s and also

provide transportation services across India.

 They are one of the leading 3-PL and C&F Agents and logistics service provider with

strong presence in North India with the state of art infrastructure having experience in

working with various reputed Indian companies.

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I was working there in the SCM training department under the inward warehousing. It was very
nice experience working there. This internship would surely help me in future in one or the other
way. This internship program has taught me the practical implication of the subjects and helped
me in building my skills which are required in supply chain and logistics.

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Index

1. Introduction
2. Objectives of internship
3. Firm Chosen
4. Company overview
a) Vision
b) Mission
c) Strength
d) Aim
5. Industry profile
 Logistic industry in India
 Industry trend
 Key challenges of Indian Logistics
 Swot Analysis

6. Study of logistics and warehouse process in past 5 years and impact of Covid-19 on it.
7. Internship Learning Experience:
a) Tour of the organization
b) Arrival and Detailing
c) Managing the orders
d) Coding of boxes
e) Visit and learning to inventory department
f) Making excel sheets

8. Skills
9. Recommendation
10. Conclusion
11. References
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Introduction

An internship is on-the job training for many professional jobs, similar to an apprenticeship,
more often taken up by college and university students during his undergraduate or master
degree in their free time to supplement their formal education and expose them to world of work.
Internship offers various occasions to interns during internship programs to expand familiarity in
their chosen area of work, to find out what they have an importance in exacting in specific line of
business, develop professional network links, build interpersonal skill or get some credit points.

This report is to describe my experience and present a formal report of my summer

internship. The report contains my experience summary of 6 weeks, company overview and
learning’s from my stay in the firm. The internship is conducted or done to know the real world
of work, to develop some additional skills.

Internship help an individual to know him better , to know what to do more , what to
choose in near future , how to do , and many other interpersonal skills which are needed for
better adaptability in market space . Also it’s a great platform to learn something from best and
experience players present in the market.

Objectives of Internship

 Respect and appreciation for individual and group differences.

 Interactions with and impact on professional colleagues.

 Understanding and integration of ethical principles into practice.

 To understand how to use theoretical knowledge into practical work.

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 Apply business approach concepts to real world decision making

 Develop & improve business skills in communication, technology, and teamwork.

 To know the significance of Warehouse management in the logistic industry.

 The main objective of this project report is to get the practical knowledge of functions in

logistics.

 Expand network of professional relationships and contacts.

 Develop a solid work ethic and professional demeanor as well as commitment to ethical

conduct and social responsibility.

 To find the strength, weakness, opportunities, threats of the warehouse management

system.

Why internship……..

Both education and training are parts of learning process. Training is concerned with increasing

knowledge and skills in doing a particular job. Education is broader in scope. Its purpose is to

develop individuals. It is concerned with increasing general knowledge and understanding of

total environment.

By education, generally mean formal instruction in a school or a college, whereas internship

programmed imparted at the work place.

 Education is theoretical, while Internship programmed is practical. Education is the process of

developing and understanding of some organized body of knowledge. It is usually formal and
aims at the total growth of an individual.

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 Internship program increase the aptitude, skills and abilities of employees to perform specific
jobs. It leads to the development of manual skills for a particular job, while as education aims at
enhancing the general knowledge of a person so that he may accomplish a job in an economical
way giving evidence of his general intellects.

 the distinction between training and education is not precise because in many cases both
training and education occur at the same time. Some formal vocational schools programmed are
job oriented only, whereas some employee development programmers in industry are quite wider
in scope and they may be viewed as education.

 the objective of training is to learn the method of accomplishing a specific job successfully

while as education aims at enhancing the general knowledge of person to enable him/ her to

accomplish a job in an economical way giving evidence of his general intellect.

 Training is imparted by business organization, on job or by setting up a separate training

centre while as main source of education are school, college and universities

Scope of training is narrow, as it is restricted to a specific job while as the scope of education is
wide as it gives information about a specific area instead of specific job.

The burden of expenses for imparting training is the responsibility of business organization,
hence it alone bears its expenses while as expenses of education are borne by the employee
himself.

 Imparting training is the responsibility of business organization while as responsibility of

getting education is that of the employee himself.

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FIRM CHOSEN

During this summer internship programme, I went to M/s. Konark Marwaha of ABB

MANAGEMENT SERVICES INDIA PVT LTD who is the owner of the company.

The reason behind choosing this enterprise was that I prefer to pursue my further career in supply

chain and logistics due to the increasing wide scope in this sector. The company has a renowned

name in the market and the work experience with them would surely help me in future. They

provide 3 – PL solutions to the clients / companies. Some of their clients are:

*Luminous Power Technologies Pvt. Ltd

* Crompton

* Orient Electric

* Ceat Tyres

* Akzonobel

* Shakti Pumps

As doing internship in such firm will fetch me valuable work experience because being a fresher

I need to sharp my skills and gain some experience before getting recruited in any of the

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company. I found that working in this firm will give me an edge towards the job market and

helps in developing and refining my skills.

OVERVIEW OF THE COMPANY

Firm: ABB Management Services India Private Limited

ABB Management Services India Private Limited is a Private incorporated on 07 April 2008. It

is classified as Non-govt Company and is registered at Registrar of Companies, Chandigarh. Its

authorized share capital is Rs. 1,000,000 and its paid up capital is Rs. 800,000.

ABB Management Services India Private Limited’s Annual General Meeting (AGM) was last
held on 30 September 2019 and as per records from Ministry of Corporate Affairs (MCA), its
balance sheet was last filed on 31 March 2019.

Directors of ABB Management Services India Private Limited are Banarsi Dass Marwaha, Anju
Marwaha and Bharat Bhushan.

Date of Incorporation 07 April 2008

Age of Company

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13 years, 2 month, 18 days

 The company provides Tailor-made 3 – PL solutions to the clients / companies and is

specialized in handling NFC’s, RDC’s, CFA’s and also provide transportation services

across India.

 They are one of the leading 3-PL and C&F Agents and logistics service provider with

strong presence in North India with the state of art infrastructure having experience in

working with various reputed Indian companies.

 The company covers whole of Punjab, Himachal Pradesh, Chandigarh and Jammu and

Kashmir and provides delivery within 24 hours to these states.

 Some of the notable clients of the company are :

*Luminous Power Technologies Pvt. Ltd

* Crompton
* Orient Electric
* Ceat Tires
* Akzonobel
* Shakti Pumps

Vision

 To be a company at international standards and be most reliable and provide the best 3-
PL and 4-PL solution in the logistics industry in India.
 To become a role model in the sector with its diligent team, its modern infrastructure and
advanced applications.
 To be a company which is respectful to the environment, compatible with the technology
 They have regional force with strong presence in North India and further see to get a hold
in other parts of India too.
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 Our vision is to establish ABB management as the most grounded worldwide logistics
and supply chain Management Company as a trusted partner to all our clients.
 We envision surpassing our success and customer loyalty level year by year.

MISSION

 To be a pioneer in its sector by investing in people and technology and by providing

services at low cost.
 To ensure the highest level of customer satisfaction.
 To be at peace with nature by creating and promoting the environmental awareness.
 Designing supply chain solutions for companies across various industries.

 To promote team work and create a work environment encouraging the work force to
continuously strive for quality and excellence, providing high- quality service to
customer under one roof.

Strengths of the company

 They have regional force with strong presence in North India with offices in Ludhiana,

Himachal Pradesh and Ambala.

 Led to change in business model from being a small CFA player to one of the leading 3-

PL solution provider and now ready to move and introduce 4-PL in India.

 Recently introduced various value added services such as WMS, MIS and International

standards in warehousing for the clients.

 Presently the company can deliver even one box of product in maximum of 48 hours

across anywhere in Punjab, 72 hours in HP and 96 hours in J&K.

Aim of the company / Work of the company

 To become one of the best and biggest 3-PL/ 4-PL company with sole aim of adding

value in supply chain of the clients.

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 Designing supply chain solutions for companies across various industries.

 Focused on creating a transport brand which can deliver material in shortest possible

TAT in best possible condition.

 Provides logistical solutions such as export documentation, container stuffing, export

warehousing, 100% same day BBND clearance and 100% POD collection for clients.

INDUSTRY ANALYSIS

LOGISTICS INDUSTRY IN INDIA

India has become the prime destination for logistics service providers all over the world. The
demand for logistics services in India has been largely driven by the remarkable growth of the
economy. The growth is being projected at 9-10 per cent in next few years, with the CAGR
(compounded annual growth rate) expected to grow at a rate of 7-8 per cent. This growth is
expected to gain greater momentum due to the exponential growth of the Indian economy. India
is also experiencing a big retail boom as the buying capacity of the middle and upper middle
segment of the population has scaled new heights. Many large multinationals from the retail
industry are planning to set up operation in India and large local retailers are also planning to
expand their operations. But with the infrastructure largely under-developed and incapable of
catering to a growing economy, logistics management in India becomes too complex. The poor
condition of infrastructure directly translates to higher turnover, pushing up the operating costs
and reducing efficiency. There are other problems such as complex regulatory compliance and
limited adoption and utilization of technology, which has resulted in increased paperwork and
inability to communicate effectively with customers. In spite of dismal infrastructural scenario,
the hopes of the logistics sector are kept up by the various upcoming infrastructural projects like
logistics parks and hubs and other initiatives by public and private sector. The future of the
logistics sector depends not only on the continued development of infrastructure but also on the
capability of the service providers in adapting themselves and making optimal utilization of
technology. India is emerging as one of the world’s leading consumer market with the raise of
middle-income group. Estimated at US$991 billion in 2020, Total consumption expenditure is
expected to grow to nearly US$ 3.6 trillion in 2020. Food, housing & consumer durable and
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transport &communication are expected to be the top 3 categories, accounting for 65% of
consumption in2020. The FMCG sector alone is expected to grow at a base rate of 12 % annually
to become an INR 4000 billion industry by 2020. The logistics sector is expected to play an
important role in accessing this emerging market and enabling this growth.

 INDUSTRY TRENDS

Transportation:

Container cargo represents only about 30% (by value) of India‘s external trade-much lower when
compared with the global containerized cargo average of 70-75%. At a growth rate of 12%,
India‘s container cargo traffic is estimated to reach 15 million TEUs by FY16E from about 7.5
million TEUs now (at 12 major ports). In comparison, China has created capacity at its ports to
handle more than 100 million TEUs a year. Out of the 15 mn TEUs of total container traffic, we
estimate EXIM rail container traffic to be 5 mn TEUs by FY16E. This would be a huge
opportunity and will significantly benefit container rail operators. Rising investment in the rail
and port spaces also fuels growth in allied industries like wagon manufacturing, port handling
equipment, railway electrification systems and construction companies. To reduce the
transportation cost and for quicker movement of cargo Multimodal transport operation is
introduced (MTO). MTO helps exporters with less documentation for instance single document
for all modes of transport.

Third Party Logistics (3PL):

Outsourcing is everywhere. Logistics industry is no exception. Logistics services like
transportation, warehousing, cross docking, Inventory management, packaging and freight
forwarding all are part of third-party logistics services. Companies in India currently outsource
an estimated of 52% of logistics. And 3PL industry is estimated to be US$1.5bn in FY14. 3PL
represents only 1% of logistics cost emphasis its significance in the industry. Future is no doubt
lying in outsourcing. As the growth in the 3PL market is expected to be in the range of 25-30%
CAGR over FY11-14E. As of now, the 3PL activity is limited to only few industries like
automotive, IT hardware, and telecom and infrastructure equipment. The organized 3PL market
in India can be categorized into three major segments – public sector, private sector and foreign
entrants. Some of the major players in each category are: TVS logistics, DIESL (TATA),
Panalpina, TCI, Gati, All cargo, V Trans, Total, VRL and Reliance etc. 

Private Participation:

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The industry is becoming more competent with the entry of global giants like Gazeley Broekmen
(Wal-Mart’s logistics partner), CH Robinson and Kerry logistics and large Indian corporate
houses like Tata, Reliance and Bharti group. A series of mergers and acquisition like DHL
acquired Blue Dart, TNT acquired Speed age Express Cargo Service and FedEx bought over
Pafex, are also leading to consolidation industry at various levels and segments. Many of these
companies are planning to broaden their areas of operation and are also planning to develop their
own logistic parks across the country. If the trend continues as per the estimates, the market
share of the organized logistics players is expected to double from 6% in2013 to approx. 12% by
2020.

Express logistics:

Organized players have monopoly over the express logistics industry. 65%of express business is
in the hands of organized players, while semi-organized and unorganized players accounts for
25% and the remaining 10% of the market by EMS Speed Post. But altogether different picture
can be witnessed in the domestic segment. In domestic front, unorganized players hold 41% of
the market share based on price advantage. While organized players accounts for 45% and EMS
Speed Post the remaining 14%.

Warehouses:
Recently, warehouses have become key growth drivers in the logistics industry. Apart from
conventional storing services, warehouses now providing value-added services like consolidation
and breaking up of cargo, packaging, labelling, bar coding and reverse logistics etc. warehousing
and related activities account for approx. 20% of the total logistics industry. Most of the
warehousing space in India lies with unorganized players in domestic front, which is causing
wide supply and demand gap in storage space. According to KPMG, an additional120million
square feet of warehousing space is needed by 2013 to bridge this gap. Currently, the organized
warehousing industry in India has a capacity of approx. 80millionmetric tonnes and is growing at
35 to 40 per cent per annum. An investment of approximately US$ 500million is being planned
by various logistics companies for the development of about45million square feet of warehouse
space by 2013.Many players in this segment such as Multimodal Logistics Park, Mega Food
Parks and Free Trade Warehousing Zones have planned next generation storage models. 

Logistic parks:

About 110 logistics parks spread over approximately 3,500 acres at an estimated cost of $1 bn
are expected to be operational and an estimated 45 mn ft2 of warehousing space with an
investment of $ 500 mn is expected to be developed by various logistics companies
by2020.Majority of these logistics parks are planned in close proximity to state capitals.

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However, availability of large land parcels at relatively low cost, connectivity to multiple
markets across states and industrial clusters has led to the emergence of some tier-2 and tier-3
cities as favoured destinations for the development of logistics parks and warehouses.

Indian Logistics Industry- Future Trends

There have been several key indicators to the future trend in the Indian logistics sector. The
demand for logistics services has been largely driven by the remarkable growth of the Indian
economy. Logistics spend in India is estimated to be around 13% of the GDP, which is
comparatively higher than other developed countries.

The air transport sector‘s contribution has been around 0.2 per cent of the country‘s GDP, while
the transport sector‘s contribution to the GDP has been growing over the last couple of years.
India‘s air cargo is predicted to grow at over CAGR of 11.5 per cent in the next few years. The
contribution of the marine transport sector has also been around 0.2% to the country‘s GDP.
The sector‘s contribution to the GDP has been increasing mostly because of the growing
economic developments in the country. The role of the shipping industry in the growth of Indian
economy has been very significant. Major ports in India together have handled around 500
million tonnes of cargo in the past two years and this figure is growing significantly.

The Indian railways has realized the necessity to improve the infrastructure provide better
service. The plan to develop Logistics Parks or hubs has the potential to streamline and optimize
the supply chain and reduce the costs. Currently around 80% of the goods in India move by road,
the railways have to essentially devise plans to divert this traffic to the rail.

India‘s logistics sector attracted huge investments, leaving behind some of the major sectors
including aviation, metals, and consumer durables. The growths in the retail and manufacturing
industry, commodity markets and development of SEZs have been key factors in the growth of
Indian logistics industry.

Recent studies have indicated that the Indian logistics industry is expected to grow annually at
the rate of 15 to 20%. A number of infrastructural projects involving warehouse and logistics
parks are being undertaken are expected to be operational in the next 2-3 years.

The setting up special economic zones (SEZs) has led to increased logistics activities around
them. Several logistics parks have come up at locations like Mumbai, Kolkata, Chennai and
Hyderabad because of their excellent port, rail, and road connectivity and are witnessing
significant investment in infrastructure. Many of the large logistics players are in the process of
setting up warehouses, container freight stations (CFS), inland container depots(ICD), logistics
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parks, distribution centres and other facilities to leverage the abundant opportunities. Increase in
foreign trade is expected t further accelerate the demand for logistics services.

The future of the industry is very bright and is sure to witness exponential growth in the coming
years. The increased participation of both public and private sector is crucial for developing
logistics and improving supply chain management. Not only do the logistics companies need to
create efficient business to thrive in the logistics sector, but they also need to explore ways for
investing energy, costs and time to grow a strong logistics system. 

Indian Logistics: Key Challenges

1. Geographical Coverage Insufficient:
Insufficient distribution channels/infrastructure bottlenecks restrict the scope to reach consumers
of products nationwide.

2. Over-burdened ports
India has a long coastline. However, the country‘s port system isn‘t utilized properly. 70% of
the seaborne trade is managed by 2-3 of its 12 major ports. Remaining 185 minor ports in the
country are largely underutilized.

3. Warehousing investment is low

The infrastructure including roads, airports and seaports are preliminary the main target areas of
investment. However, warehousing, a facilitator for the agricultural sector, has attracted lower
investment that reduced its pace of growth in comparison to rising farm output.

4. Technology Usage
Technology usage is still very low in India, which restricts the scope of increasing efficiency and
productivity.

5. Cost/Quality of Service
According to industry analysts, logistics costs in India are among the world‘s highest and
outside of the metros and a few cities, the delivery time is very uncertain.

SWOT ANALYSIS OF INDIAN LOGISTICS INDUSTRY

Strength

1. Logistics industry contribute 10-13 % in GDP in India

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2. Ranked at 46th position in world in 2012

3. Vital role in import and export business

4. Cheap labour available in India

5. Improve infrastructure like development of new roads, rail road, ports

6. 100% in FDI in India

7. Quality and reliability

8. Direct delivery capability

9. Currently industry use latest technology

Weakness

1. Poor performance in infrastructure facilities in India

2. Lack of experienced people while taking strategic decisions

3. Poor physical facilities like road, port, rail road, IT etc

4. State and central government policies over its industry like import restriction over certain

products and export for certain scare products

5. Competitors from international players like DHL, UPS, TNT, FEDEX, Blue Dart etc

6. Indian logistics company adopt inadequate technology compare to foreign competitors

Opportunities

Growth and future of 3PL Market in India CRISIL Research has estimated the 3PL market in

India at Rs 47-50 billion in 2008-09, which is expected to grow at a CAGR of 27% to Rs162-165

billion by 2013-14.3PL penetration has been the highest in sectors such as cars and organized

retail. The segment is also gaining importance in other sectors such as IT hardware and FMCG.

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The share of 3PL in the overall logistics market is expected to increase from around 1.5 - 2.0% in

2008-09 to around3.5 – 4% by 2013-14.

The benefits would accrue in the form of:

1. Reduction in warehousing space requirement

2. Improvement in efficiency due to better inventory management

3. Reduction in transportation cost due to higher capacity utilization the segment is also gaining

importance in other sectors such as Power, Infrastructure, IT hardware and FMCG.

Threats

Key Challenges faced by the Indian Logistics Sector

1. Logistics has historically been a high-cost, low-margin business.

2. Economies of scale are absent in the Indian logistics industry. Even the organized sector that

contributes slightly more than 1% of the logistics cost, is highly fragmented.

3. Indian freight forwarders face stiff competition from multi-national freight forwarders for

international freight movement. MNCs, because of their size and operations in many countries,

are able to offer low freight rates and extend credit for long periods. Indian freight forwarders, on

the other hand, because of their smaller size and lack of access to cheap capital, are not able to

match the same.

4. Poor physical and communications infrastructure is another deterrent to attracting investments

in the logistics sector. Road transportation accounts for more than 60% of inland transportation

of goods, and highways that constitute 1.4% of the total road network, carry 40% of the freight

movement by roadways. Slow movement of cargo due to bad road conditions, multiple check

posts and documentation requirements, congestion at seaports due to inadequate infrastructure,

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bureaucracy, red-tapism and delay in government clearances, coupled with unreliable power

supply and slow banking transactions, make it difficult for exporters to meet the deadlines for

their international customers.

5. There is lack of skilled and knowledgeable manpower in the logistics sector. Management

graduates do not consider logistics as a prime job. To improve the status of the industry, service

providers have to move beyond the level of brokers and truckers to attract and retain talent.

PROJECT

Study on the logistics and warehouse process in the past 5 years and impact

of covid-19 on it.

Like most other industries, transportation and logistics is currently confronting immense change;

and like all change, this brings both risk and opportunity. New technology, new market entrants,

new customer expectations, and new business models. There are many ways the sector could

develop to meet these challenges, some evolutionary, others more revolutionary.

Areas of disruption

 Customer expectations are increasing greatly. Both individuals and businesses expect to

get goods faster, more flexibly, and – in the case of consumers – at low or no delivery

cost.

 Manufacturing is becoming more and more customized, which is good for customers but

hard work for the logistics industry.

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 Add it all up and the sector is under acute and growing pressure to deliver a better service

at an ever lower cost. It can only hope to do this by making maximum and intelligent use

of technology, from data analytics, to automation, to the ‘Physical Internet’.

 This promises lower costs, improved efficiency, and the opportunity to make genuine

breakthroughs in the way the industry works.

 ‘Digital fitness’ is a challenge for the sector, which is currently lagging many of its

customers in this respect.

 An increasingly competitive environment is another big factor .Some of the sector’s own

customers are starting up logistics operations of their own, and new entrants to the

industry are finding ways to carve out the more lucrative elements of the value chain by

exploiting digital technology or new ‘sharing’ business models, and they don’t have

asset-heavy balance sheets or cumbersome existing systems weighing them down.

Possible futures
 The logistics sector has a wide scope in future because of the growing digital

world. The digitalization has led to more usage and expansion of the online

platforms for selling and buying resulting in a boost to this sector.

 All the industrial sectors faced downfall due to the Covid-19 pandemic but this

was one of those sectors who also faced a growth during this pandemic. People

are avoiding moving out of their houses in this situation to buy goods and prefer

to buy digitally which has helped this sector a lot.

 The scope under this field is increasing rapidly if we look back 10 years we would

find that no one talked about this sector but the dynamic business environment

has changed the scenario.

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We are currently in the midst of an unprecedented global pandemic that has shaken up entire
industries and put the spotlight on supply chains worldwide.

IMPACT - The impact that Covid-19 has had on many supply chains in our global economy
cannot be overstated.
The results of my survey suggest that virtually all supply chains have been impacted to some

degree.

Did supply chain play a crucial role during the pandemic?

On being asked about the role of supply chain and logistics during
the pandemic 76% of people believed that it acted as a saviour in
delivery of goods while the other 24% believed that it did not
have any importance

26%

yes no

74%

Survey respondents were asked the question, “Which areas of your supply
chain have been most impacted by the pandemic?”

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The results should be of little surprise. The top two areas that sur-
vey takers selected as being impacted were Sourcing & Procure-
ment and Warehouse & Distribution with 55% and 35% of survey
takers
selecting it, respectively, as being impacted by the disrup
sourcing and procurement
5% warehouse and distribution
5%
supplier network
manufacturing

35% 55%

While it is clear that Covid-19 has had an impact on supply chains worldwide,
what is not clear is how long it will take for supply chain organizations to recover
from this pandemic. Our respondents had varied opinion on this topic

with roughly 60% believing that recovery will take upto 6 months and
surprisingly only 5%believe it will take 12 months, almost the same
number who believe their supply chains may recover in 9 months.

5%
15%
9 months
20% 6 months
2 months
1 year

60%

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Now it is clear that the supply chain was somehow impacted and some people
also believe they will recover soon now the question arises were some supply
chains prepared for the cause?

after the survey it is clear that 30% were prepared and 40% had the
capabilities to overcome while somewhere 30% were not sure or pre-
pared

10%
ready/prepared
30% some how prepared
unsure
20%
not prepared

40%

Did the scenario for the supply chain changed in past 5 years in your company
or was the efficiency increased?

3% 3%

not to a great extent

changed fully
moderate

95%

The big ratio itself shows how much technology and digitalisation has changed this field and
increased its scope.

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Internship Experience

Department of my work
I was doing my internship with ABB Management Services India Pvt Ltd from June7, 2021 to
July31, 2021. I was working under the SCM training under the warehouse department in the
inward process/ inbound process.

What is warehousing?
Warehousing is a set of activities that are involved in receiving and storing of goods and
preparing them for reshipment. Warehousing is not only concerned with storage facility it is also
involved in various other activities like receiving, identifying, holding, assembling and preparing
available to meet the demand.

Warehousing Operations involve three Major Activities:

• Inbound activities / inward process
• Process activities / inventory
• Outbound activities/ outward process

Roles/ Duties Assigned to me

I was assigned the role in inward process to look out and report regarding the procurement
details, quality check of goods, checking the documents, physical matching and getting them
verified.

What is inward process?

The inward process in its simplest form is just taking an item and placing it in storage. Of course,
most warehouses do a little more than that.

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Inbound activities are further classified into 2 categories:
• RECEIVING
• PUT-AWAY

RECEIVING

• Unloading and checking the shipment. The number of containers or package of materials unloaded

from the carrier's vehicle is checked against the carrier's freight bill or delivery order to ensure that all

the full consignment or order has been delivered.

• Unpacking and inspecting the material. Three step verification is needed to be done for the material.

First, to check the material received against the supplier's packing slip and against a copy of the firm's

purchase order to verify that the correct items have been shipped. Second, the quantity of the shipment

is verified in the same manner. Finally, to inspect the general condition of the material to determine

whether any external damage was incurred during shipment.

• Completion of the receiving report. When the receiving has finished the inspection, the form is

completed by recording the quantities of the items received, indicating those that are still open, and

noting any other useful information on the form.

 Identifying Marking Registering Goods - Not all suppliers will label their items with the (bar) codes

that you need in your process. If that is the case, you will have to add those codes yourself. This

can be just an article code (like the EAN or UPC codes) or an item code, where each item has its

own unique code.

PUT-AWAY
During put-away process the warehouse staffs scans the bar code from the pallet (carton) and according
to instructions moves it on given address. The second put-away method enables to let the selection of

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warehouse location on warehouse staff who only by scanning the address from the rack notifies the
system where the goods have been stored. Also in this case the defined rules for put- away are checked.

• Product key
• Product code
• Size
• Weight
• Cost
• Colour
The material is stored, moved according to above mentioned factors.

Tour of the Organization

My first week started with a tour of organization, offices, facilities, warehouse, transport
area etc. by the supervisor Mr. Naveen who described each and every aspect of the
organization. He then describe me the work culture and made me familiar with the supply
chain and what departments are under supply chain. Then he assisted me in knowing, the
main representative to deal with.

Next day I met my internship officer Mr. Konark Marwaha who taught me about the
working of the company. He started with demonstrating my work role to prepare excel
report and perform tasks in the inward warehousing. My work stared with understanding
some basic terms related to document check physical bill matching and how to prepare
the excel report.

After getting to know all the guidelines, rules & regulations I started my work with reporting
about the goods arrival and maintain the records of goods dispatched to my senior. Following
the same for couple of days my next level work started with maintain the records and look
from where the goods have arrived and for whom.

Arrivals and Detailing

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Now a new task arrived for me this week and it was to make a detailed report on the work done
in week 1 and inform about all the arrivals in the past week. Also an addition task to that of the
previous week was allotted that was physical matching of the bill with the goods and issue
clearance receipt to the lorry/ truck driver. A clearance receipt is mandatory to issue after the
unloading so that the truck can exit the premises

Managing the orders

Week 3 was the most workaholic and lengthy week in terms of tasks and work to be done. There

was a good spike in the orders so we also faced a shortage of time this week. The orders were

more this week due to some relaxations in manufacturing norms by the government which led to

the great flow of goods to the warehouse. The internship was going great and this week I also felt

the pressure of the ticking watch as I got very less time this time for preparing the record sheets.

Coding of the boxes

This week I learned how coding is done on the boxes when they are arrived and the use of it. I

also visited the Chandigarh branch for a tour of the warehouse along with my manager to get the

reversed orders cleared. I also came to know how the reverse orders are taken back to the

warehouse again for the numbering process. During my internship period I somewhere came to

know that supply chain and transportation is not that what it looks to others like transportation of

goods but it is a very long and organised process for delivering the goods.

Visit and learning to inventory department

This week my manager asked me to visit the inventory department of warehouse so that I could

also get some knowledge how the goods are stored there. After visiting the inventory department

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I observed that this department worked totally different from our inward process. There I came to

know about the storage methods which were very unique and organised methods. The methods

were:

Pallet Racking: Pallets are stored in pallet racking, using a forklift truck to put the pallets in and

take them out. Pallet racks are often in a warehouse with a high ceiling, so several layers can be

stored. Usually, this kind of storage is used as bulk storage, from which replenishment to other

locations is done.

Shelves: You would use shelves to store a limited amount of items. Shelves are usually filled

from replenishment, not directly from any inbound process. Shelves can be filled and emptied by

hand. Advantage is that almost any product can be placed here, only limited by size. A

disadvantage is the speed of which a pick can be done.

Flowracks: Flowracks are used for higher throughput items. They are filled from one side and the

items flow (roll) to the other side. An advantage is that inbound/replenishment and outbound

processes are physically divided, creating the possibility to do it simultaneously. An important

disadvantage is the strict requirement on size (you cannot put anything anywhere). Flowracks are

often combined with pick-to-light to speed up the picking even more.

Automated Storage and Retrieval Systems (AS/RS): Many different AS/RS systems exist, for

pallets, boxes and separate items. Each system has its own limited domain in which it can

perform, so to make these system cost effective, you need to do thorough research and have a

high enough throughput. Main advantages are higher speed and higher accuracy.

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Making excel sheets

This was the last week of my internship and finally I received my stipend after working for more

than one month. This was the last week so my task was to complete all the excel sheets so that it

could be given to the other trainee also I learned making of inward document. This is a document

which is generated when goods are unloading from the truck in which user enter the quantity

user received from the person and affect the stock of landing area this document is generated by

the inbound user.

EXPERIENCE

According to my experience logistics management plays a key role in logistic industry in the
new age of global economics for successful business. Logistic management is a competitive and
demanding field, but also rewarding with each day potentially being quite different than the last.
I can say that it was great working in the firm as all the staff was experienced they really helped
me in doing my work. All the staff members were very helpful.

And special thanks to my manager Mr Naveen Sharma who really helped me in doing my work.
He guided me in making the records & learning the process. He was always with me whenever I
required his help this kept me motivated in doing my work.

At the end I would like to say that I learnt a lot of new things and became familiar with the terms
which I might require in my future.

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LEARNING

From this 6 week internship experience I can say that I have learned a lot about the Logistics and

Warehouse and it was a great experience doing work in this field.

I learned about how to procure the goods and get them stored with a proper process. As I was in

warehouse department so I have to complete the daily tasks given by the manager. This

internship made me learn how to complete work on time and somewhere made me familiar with

the 9 to 5 process in a service person’s life and how hard it is to earn a daily wage.

And the most important thing I have learned is how to interact with someone formally and

without good interaction we can’t make any good deal with anyone.

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Skills learned

1.Be customer focused:

The end customer is always the focus in Logistics.  It is customer focus that is a key driver for

the industry as consumers will always expect goods in a timely and efficient way.  The major

logistics companies are continuously looking at ways to improve customer relationships and

increase customer satisfaction.

2. Be organised:

Logistics companies are incredibly organised.  Successful people in logistics have the ability to

plan, schedule and deliver goods on time.  Poor organisation can lead to increased costs and

dissatisfied customers.

3. Be solution orientated:

Problems will always occur in logistics.  Successful people will be solution orientated and look

to minimise problems before they happen, and are quick to respond if they do happen.  They

apply logic to situations and look at many possible solutions to problems.

4. Conflict management:

At the heart of logistics is the people and sometimes coordinating a lot of people can cause

conflict (as we all know!)  A successful logistics worker will look to minimise conflict and help

with solutions where needed.

5. Be a Team Player:

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Logistics companies are always goal orientated.  A logistics worker will have to work with a

large and diverse range of people in order to achieve these goals.  Therefore solid team work

skills are essential.

6. Be a People Person:

Throughout a logistics worker’s career, they would have to meet, work with and rely on a wide

range of people. To do this effectively they must have strong relationship building skills.

7. Embrace new technology:

Technology affects everybody and this is especially true in the logistics sector.  With companies

looking to remain competitive, the introduction of new technology in especially relevant in this

sector.  This gives people excellent opportunities to increase their skills as time moves on.

8. Be accountable:

“A chain is only as strong as its weakest link” Everybody in the logistics team will have an

important role to play regardless of job title or pay scale.  By being accountable and responsible

for their work, a successful logistics worker can have a massive affect on the team and company.

9. Be results driven:

The majority or work places are target driven these days and logistics is no different.  Successful

employees look to exceed their targets but also have to continually improve their work process to

achieve these results more efficiently.

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Recommendations

The first and foremost recommendation is to hire more no of employees, to ensure that the

workload along with efficiency of employees is maintained with firm’s interest.

They should spend more resources & time n employee’s induction and training to make them

aware and effective about firms business as to conduct it in a proper way.

Daily reports should be maintained properly to give a overview of orders of firm

They should also maintain an efficient inventory because inventories can make or break business

moreover they need to exceed their storage limit so that they can look forward for more

companies to join them.

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CONCLUSION

All the experience I gained during my internship period, I must say that I have learnt so much

and I would like to recommend every student to have this kind of experience once in there

lifetime.

At first I was under confident, nervous about this internship program. But as I kept working on

my skills and all the theoretical lessons I leant in my classroom, I became confident and had a

good experience with the enterprise. While working in SCM department, I have learnt that how

to manage inventory.

In addition to above statement I would like to state that interning in M/s ABB Management

definitely gave me a memorable experience, which will surely help me for the future jobs and the

skills I developed will be helpful in the future.

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SOME PICTURES OF INDUSTRY

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References

https://www.google.com/url?

sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiK8ffu9P7

xAhWtILcAHcAGCNUQFjALegQIHBAD&url=http%3A%2F%2Fwms.galway.in

%2Fdocuments%2FHome%2FInward&usg=AOvVaw19mv0J6jgbZsQdQKmxwS4h

www.abbmanagement.com

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