INCIDENT REPORT FORM

Housekeeping Department
Associate Name: Ivan Mendoza
Subject: Incident
Name of guest/ person involved in the accident/incident: Ms. Flores
Date: April 19, 2023
Time: 12:30 PM
Details of the Incident:
Ms. Flores went to the lobby area at exactly April 19, 2023 10:30 AM to wait her friend
who’s coming, she brings her wallet incase they will go somewhere to buy something, then
her friend came the they leave to the lobby. Suddenly Ms. Flores left her wallet to the lobby,
but Ivan {staff} saw a violet wallet on the lobby while walking and he take the wallet and he
surrender it to the lost and found facility.

Action taken:
When Ms. Flores and her friend went to the cafeteria she realized that she left her wallet in
the lobby, so she went back to the lobby to check if her wallet is still there but she didn’t see
it, so she went to the lost and found facility if someone surrender a violet wallet then
accidentally Ivan is still there, and Ivan hear what Ms. Flores said so he asked Ms. Flores, he
said he saw a violet in the lobby. Ms. Flores said that it’s her wallet. If Ms. Flores is telling
the truth she needs to fill out the form for lost and found facility and she will be asked some
questions to check if she’s the real owner and the hotel needs valid identification card to
check it.

Recommendation/ Suggestion:
For claiming procedures Ms. Flores needs to provide a valid identification card to check if
she’s the real owner and she needs to fill out the lost and found form and she will be asked
some questions regarding to the lost items. After the procedure, all of the information that
Ms. Flores gave to the hotel is match to the lost wallet so the lost and found facility give the
wallet to Ms. Flores.

Jasmine R. Pagtalunan
Name and Signature of Supervisor