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BCMI Lab 3.4.1 Complete An Exercise Event
BCMI Lab 3.4.1 Complete An Exercise Event
Table of contents
Lab objectives ............................................................................................................................................. 1
Scenario ....................................................................................................................................................... 1
Section 1 Create an exercise event ......................................................................................................... 1
Section 2 Manage the exercise event ..................................................................................................... 5
Section 2.1 Review the exercise details and start the exercise ......................................................... 5
Section 2.2 Add assets and plans to the Impacts tab ........................................................................ 7
Section 2.3 Run through exercise and update state of assets and plans ...................................... 10
Section 3 Complete the exercise event ................................................................................................ 14
Lab objectives
You will achieve the following objectives:
• Create an exercise event
• Manage related assets and plans
• Complete and approve an exercise event
Lab Dependency: This is lab is dependent on the completion of Lab 3.2.1 BIA
Configurations, Lab 3.2.2 Complete a BIA, Lab 3.3.1 Plan Configurations, and Lab
3.3.2 Complete a Plan.
Scenario
Principle Choice Financial Services wants to test its disaster recovery processes using pre-
planned exercises. The BCM Program Manager, Sara Foster, will create and assign the exercise
event. The BCM Continuity Planner, Mike Jones, will assign the impacted assets, plans, and
recovery tasks to the exercise. He will also run the test through to completion.
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1. Impersonate Sara Foster.
Note: If still impersonating Sara Foster and the Workspace is still open from the
previous lab, skip to step 3.
2
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7. Click Submit.
8. Confirm the Annual Data Center Exercise was created. It should open as a new tab, with
a State of Pending.
9. Locate the Details tab. Under the Event section, add Mike Jones to the Assigned to field.
3
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10. Scroll down and locate the Planning section.
12. Scroll down to the Scope section and fill it out with the following values:
• Goals: To test the annual data center recovery plan and identify any gaps that may
cause issues during a real crisis event
• Objectives: Test the annual data center recovery plan
4
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
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Save your changes.
13. Next, the BCM Planner, Mike Jones, will complete the exercise.
As Mike Jones, use the exercise to test the annual data center recovery plan.
Note: If you still have this tab open from the previous section, refresh the page so
the account switches to Mike Jones.
5
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
5. Find and open the record listed as Annual Data Center Exercise under the Short
description.
Note: Refresh the list if the exercise is not showing. The number assigned to the
exercise in your instance may be different than the one displayed here.
6. Review the Event, Planning, and Scope sections of the Details tab.
10. Fill in the Actual start field with <today’s date & time>.
Note: The Results section only appears in the Details tab after the exercise has been
started. It will not appear in this tab before then. The remaining fields will be filled at
the end of the exercise.
6
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
11. Save your changes.
As Mike Jones, select the impacted item type or the primary element to recover. This section is
also used to analyze the exercise and look for gaps in processes.
3. Select the Impacted Item Type of Data Centers from the dropdown menu.
4. Click Next.
7
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
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5. Select New York from the list and Add.
6. The record for Data Center: New York should now appear in the Impacts list.
8
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
9. Click Next.
10. Select Data Center: New York from the list and click Add.
11. Read and Confirm the plan activation alert, which states “Activating the plans will add
their tasks and open them for action immediately. Plans or the asset cannot be removed
as the event is active. Proceed with activation of selected plans.”
9
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
12. The records for New York Data Center DRP and its related tasks should now appear in the
Impacts list.
Note: Use the dropdown arrows to view the added plan and tasks.
Section 2.3 Run through exercise and update state of assets and plans
As Mike Jones, run through the exercise and update the state of the assets and plans.
10
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
3. Save and Close (x) the External Coordination event task record. This will return you to the
exercise.
4. Refresh the Impacts list. The External Coordination event task record should now be
marked as Closed Complete.
11
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
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7. Change the State to Closed Complete.
8. Save and Close (x) the New York Data Center DRP plan record. This will return you to the
exercise.
9. Refresh the Impacts list. The New York Data Center DRP plan record should now be
marked as Closed Complete.
12
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
11. Complete the form with the following values
• State: Recovered
• Actual time taken: Immediately
12. Save and Close (x) the Data Center: New York asset record. This will return you to the
exercise.
13
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
13. Refresh the Impacts list. The Data Center: New York asset record should now be marked
as Recovered.
Note: Normally, the actual duration of the exercise would take longer to finish if
there are tasks to complete or tests to conduct.
• Result: Successful
• Result Summary: There were no gaps in the data center recovery plan witnessed.
• Recommended improvements: N/A
14
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
4. Save your changes
5. Scroll up to the Event section and change the event State to Closed Complete.
15
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trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
7. The state of the exercise is updated to Closed Complete.
16
© 2021 ServiceNow, Inc. All rights reserved. CONFIDENTIAL. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are
trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.