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  • Escalation Matrix:: Details of Contact Person Address Contact No. Working Days Email Id

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    Gopinath R
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    The document provides an escalation matrix for customer complaints at ICICI Securities Ltd. It lists the contact details of 4 individuals - the customer care representative, head of customer care, compliance officer, and CEO - who can be contacted to address complaints. If a complaint is not addressed satisfactorily, the customer can escalate it to the Securities and Exchange Board of India (SEBI) or stock exchange regulator through online portals provided, quoting the reference number.

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    The document provides an escalation matrix for customer complaints at ICICI Securities Ltd. It lists the contact details of 4 individuals - the customer care representative, head of customer care, compliance officer, and CEO - who can be contacted to address complaints. If a complaint is not addressed satisfactorily, the customer can escalate it to the Securities and Exchange Board of India (SEBI) or stock exchange regulator through online portals provided, quoting the reference number.

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    12 views1 page

    Escalation Matrix:: Details of Contact Person Address Contact No. Working Days Email Id

    Uploaded by

    Gopinath R
    The document provides an escalation matrix for customer complaints at ICICI Securities Ltd. It lists the contact details of 4 individuals - the customer care representative, head of customer care, compliance officer, and CEO - who can be contacted to address complaints. If a complaint is not addressed satisfactorily, the customer can escalate it to the Securities and Exchange Board of India (SEBI) or stock exchange regulator through online portals provided, quoting the reference number.

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    Escalation Matrix:

    Details of Contact Person Address Contact No. Working Days Email Id


    Customer Mr. Prabodh ICICI Securities Ltd 18601231122 Monday to Friday helpdesk@icicidirect.co
    care Avadhoot Shree Sawan Knowledge m
    Park, Plot No. D-507
    TTC Industrial Area, 9:00AM to
    MIDC Turbhe 6:00PM
    Navi Mumbai – 400 705

    Mr. N Ravi ICICI Securities Ltd 022-40701000 Monday to Friday coo@icicidirect.com


    Head of
    Shree Sawan Knowledge
    Custom
    Park, Plot No. D-507
    er care
    TTC Industrial Area, 9:00AM to
    MIDC Turbhe 6:00PM
    Navi Mumbai – 400 705

    Mr. Mamta Shetty ICICI Securities Ltd 022- 71840252 Monday to Friday COMPLIANCEOFFICER@i
    Compliance
    Shree Sawan Knowledge cicisecurities.com
    Officer
    Park, Plot No. D-507
    TTC Industrial Area, 9:00AM to
    MIDC Turbhe 6:00PM
    Navi Mumbai – 400 705

    CEO Mr. Vijay Chandok ICICI Securities Ltd 022- 71840157 Monday to Friday isecceo@icicisecurities.c
    Shree Sawan Knowledge om
    Park, Plot No. D-507
    TTC Industrial Area, 9:00AM to
    MIDC Turbhe 6:00PM
    Navi Mumbai – 400 705

    In absence of response/complaint not addressed to your satisfaction, you may lodge a


    complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at
    https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service
    Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

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