Accommodation services :

Good day, Marissa-ellen,

First and foremost, we wish you an amazing day and thank you for being a Genius member of
Booking.com Family!

We are truly sorry to hear that you have been through lots of trouble and bad experiences during your
stay at Best Western Central Inn. As a teachable moment, we have shared this feedback with the
appropriate hotel team to ensure the necessary guidelines are in place to prevent it from occurring in
the future.

We've contacted them and done our best to ask them to take responsibility in this matter. However,
we truly regret to announce that Best Western Central Inn had not received their authorization for
compensation to you.

Again, please accept our sincerest apologies for the inconvenience. We've shared your concerns with
Best Western Central Inn and are working with them to make the necessary improvements to their
facilities as well as to the way their information is represented on the Booking.com website.

Thanks again for taking the time to contact us – feedback like yours helps us improve properties'
standards as well as our own.

We will always keep our eyes on your booking and update you back as soon as we hear any news. In
case you have any information to add, please do not hesitate to share and we will do all the best to
follow up for you.

Hello Carlos,

Before anything else, we would like to apologize for the inconvenience that you have experienced at the property.

We weren't aware of that until you informed us.

We understand that it can be frustrating on your end, especially if you have already planned the whole trip to relax and
unwind.

We would like to let you know that we are doing everything we can on our end to help you in the best way possible and
make things easier for you.

Also, we will forward your complaint to the property, and we will recommend that they offer you a refund.

To also speed up the process, please provide us with any supporting documents or photos related to the complaint,
and we'll make sure to forward them to the property.
As soon as we hear back from the property, we will inform you right away. Rest assured that we will do our best to
assist you.

English

Before anything else, we would like to apologize for the inconvenience

that you have experienced at the property. We weren't aware of that until
you informed us.We understand that it can be frustrating on your end,
especially if you have already planned the whole trip to relax and unwind.
We would like to let you know that we are doing everything we can on our
end to help you in the best way possible and make things easier for you.
Please feel free to write a review for the property and share your
experience with other guests. This helps the property to improve the
quality of its service and helps future guests make informed decisions.
Also, we will forward your complaint to the property and we will recommend
that they offer you a refund.To also speed up the process, please provide
us with any supporting documents or photos related to the complaint and
we'll make sure to forward them to the property.
As soon as we hear back from the property, we will inform you right away.
Rest assured that we will do our best to assist you.

We sincerely apologize again for the disappointment and inconvenience that

you have experienced.
We tried to contact the property, but unfortunately they did not pick up
the phone. Therefore, we sent them an email with the needed details. As
soon as they reply, we will inform you right away.
Rest assured that we will follow up with your concern and we will keep you
updated.

Thanks for letting us explore the world by your side.

We acknowledge the good reception of your email and we thank you for
confirming that you have well received the payment for this reservation.

Hi Danielle,
cancelled the booking with fees because your reservation does not allow
a free cancellation, as you can see in the confirmation email of your
reservation. Even though the policy does not allow it, we've asked Holiday
Inn Express & Suites - Mount Vernon, an IHG Hotel if they are willing to
make an exception for you and we will keep you updated as soon as they
reply.
In the meantime we wish you a pleasant evening.
I can see that you're one of our loyal customers and we want everyone who
uses Booking.com to have the best travel experience

So rest assured we will do our best in order to sort this out for you

If you have further questions, please feel free to ask us, we'll be more
than happy to assist you , We will get back to you with an update very
shortly.

I had the pleasure of working on your reservation today. We are especially

grateful to have you as a customer.

I had the pleasure of working on your reservation today. We are especially

grateful to have you as a customer.

Please accept our sincere apologies for witnessing such an experience with
the reservation.

This is certainly not the type of service and experience we would want our
customers to have.

We fully understand how frustrating and upsetting it can be in these

situations.

Please accept our sincere apologies for the experience you have had with
the reservation.

This is certainly not the type of service and experience we would want our
customers to have.

We fully understand how frustrating and upsetting it can be in these

situations.

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French
Veuillez accepter nos sincères excuses pour l'expérience que vous avez eue
avec la réservation.

Ce n'est certainement pas le type de service et d'expérience que nous

souhaitons offrir à nos clients.

Nous comprenons parfaitement à quel point ce genre de situation peut être

frustrant et bouleversant.

Rien ne nous ferait plus plaisir que de satisfaire vos besoins.

Faites-nous savoir si vous avez d’autres questions, commentaires ou

préoccupations.
Prenez soin de vous et de vos proches.

Nous vous souhaitons une excellente soirée.

Je voudrais commencer par vous souhaiter une bonne journée. Merci de nous
donner l'occasion de vous servir.

J'ai eu le plaisir de travailler sur votre réservation aujourd'hui. Nous

sommes particulièrement reconnaissants de vous compter parmi nos clients.

Nous vous présentons nos excuses pour la situation.

Pour l'instant, nous n'avons pas la visibilité sur le cas.

549.18

Booking.com s'excuse pour toute gêne occasionnée suite à cette situation et nous vous remercions
pour votre patience et de votre compréhension.

Booking.com apologizes for any inconvenience caused by this situation and

we thank you for your understanding.

Après votre retour, nous allons enclencher les procédures contre

l'établissement.

Nous vous remercions d'avoir pris le temps de nous en informer.

Merci beaucoup pour votre message.

Bonne journée.

C'est avec une vive émotion que je viens d'apprendre les problèmes de
santé auxquels vous êtes actuellement confrontée. Je voulais simplement
vous témoigner toute ma sympathie et vous adresser mes vœux sincères de
prompt rétablissement.

WPM

Malheureusement nous ne pouvons pas modifier le tarif indiqué par l'établissement et appliquer celui
que vous avez trouvé ailleurs pour des chambres différentes. Nous ne pouvons donc pas donner une
suite favorable à votre demande lié à notre programme 'Nous Ajustons Nos Tarifs', car le type de
chambre n'est pas le même. Vous pouvez lire les termes et conditon de ce programme sur notre site.
L'établissement vous priopose dans ce cas un surclassement à des chambres avec vue sur mer au
même prix que votre réservation originelle. Si vous n'acceptez pas cette offre et ne souhaitez pas
maintenir votre réservation, vous avez encore la possibilité d'annuler gratuitement et la refaire avec
des chambres différentes sur l'autre site. Merci de bien vouloir nous indiquer si acceptez l'offre de
l'établissement afin de faire les modifications pertinentes sur notre système.

Veuiller attacher un capture

d’écran afin d’appuyer votre
dossier/ réclamation et pour

Exchange rate
Hi Robert,

I apologize for the inconveniences this has caused you. The refund is made in the property's currency
(EUR) and currency rate exchanges may apply. These charges are made by your card/bank provider
and would have to contact them directly for them.

I understand this is not the outcome you expected and how frustrating it may be but unfortunately,
there's nothing more we can do as our system refunded 891 EUR as charged.

If there's anything else you needed, we're here!

Nous vous adressons nos plus sincères excuses pour le délai de traitement, nous vous assurons que
nous mettons tout en œuvre pour garantir le traitement adéquat de votre demande.