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  • Effective Conversation For Bussiness: Presented by Group 6

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    Hồ Như Quỳnh
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    The document is a presentation titled "Effective Conversation for Business" presented by Group 6 on April 6th, 2023. It discusses exchanging information, dealing with complaints, and arranging appointments. The presentation introduces the team members, provides tips for exchanging useful information, advises on listening attentively and staying calm when dealing with complaints, and offers to arrange appointments.

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    The document is a presentation titled "Effective Conversation for Business" presented by Group 6 on April 6th, 2023. It discusses exchanging information, dealing with complaints, and arranging appointments. The presentation introduces the team members, provides tips for exchanging useful information, advises on listening attentively and staying calm when dealing with complaints, and offers to arrange appointments.

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    9 views10 pages

    Effective Conversation For Bussiness: Presented by Group 6

    Uploaded by

    Hồ Như Quỳnh
    The document is a presentation titled "Effective Conversation for Business" presented by Group 6 on April 6th, 2023. It discusses exchanging information, dealing with complaints, and arranging appointments. The presentation introduces the team members, provides tips for exchanging useful information, advises on listening attentively and staying calm when dealing with complaints, and offers to arrange appointments.

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    of 10

    EFFECTIVE

    CONVERSATION
    FOR BUSSINESS
    PRESENTED BY GROUP 6
    APRIL, 6TH 2023

    group 6
    Our Team

    Exchanging information
    Table Of
    Content Dealing with complain

    Arranging an appointment

    group 6
    OUR TEAM
    Nguyễn Đặng Mỹ Tâm
    Hồ Như Quỳnh
    Phùng Thanh Sơn
    Nguyễn Ngô Quốc Bảo
    Đỗ Phan Anh Nguyên

    group 6
    Exchanging information
    Exchanging information is
    the process of transferring
    or sharing knowledge, data,
    or ideas between two or
    more individuals or
    group 6

    entities.
    Offer appropriate
    information for yourself

    USEFUL Create intimacy


    TIPS
    group 6
    Services 03

    Ask question
    indirectly
    DEALING WITH
    COMPLAINT

    group 6
    Listening attentively

    Staying calm and professional:

    Apologizing and take ownership

    Asking for details

    Offering solutions
    group 6
    group 6
    group 6
    group 6

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