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Cheat Sheet 10
Cheat Sheet 10
Behavioral Dynamics
OGL 220
Chapter 10 - Conflict
Chapter Summary
● In this chapter, it talks about conflict and conflict resolution. This means that
problems or situations occur and how you deal with them is what decides
the outcome. This chapter stresses deeply about the skills of conflict
Quotes
always be avoided and when it does occur, try and learn from it so you
● “By avoiding conflict, you never develop your conflict resolution skills and,
eventually, the odds are you'll encounter a conflict that you can't avoid.”
(p.249)
1
○ This quote stood out to me because it shows that facing conflict is
Human Code
you have the resolution skills required. If you have the skills, you can resolve
● This knowledge allows me to hack the inner self by either resolving skills if
someone lacks the capability; or, by letting someone resolve the issue to
Experiment
● For this week's experiment, I was to initiate a conflict and see how or if
others could resolve it. This would build on a layer of trust and conflict
resolution.