Professional Documents
Culture Documents
Hotel Dialogues
Hotel Dialogues
English Vocabulary
Below are some typical dialogues between a hotel receptionist at The Grand Woodward Hotel and a
guest. Here you will find typical conversations that deal with making reservations, checking in and
also checking out.
Making Reservations
B: Thank you. Your room number is 507, queen bed, nonsmoking. Is that agreeable to you, sir?
B: Very good. Here is your room key, sir. If you need anything at all, please dial 0.
A: My name is Sandals, I have a reservation.
B: Thanks. Room 507 is a spacious, nonsmoking room, with a queen bed. Does that meet your
expectations?
B: That's wonderful, sir. Now, here's your key. Should you need anything, just dial 0.
A: I'm John Sandals, and I have a reservation.
B: Thank you very much. Now, sir, do you have a credit card?
A: I thought American Express was accepted everywhere. Never mind. Here's my VISA.
B: Thanks. You're in room 507, a big, nonsmoking room, with a queen bed. Is that okay, sir?
B: I'm happy to hear that. Here is your key. Just dial 0 if you need anything.
A: My name is John Sandals, and I've got a reservation.
B: Thank you so much. Have you got a credit card, Mr. Sandals?
B: Thank you, sir. You'll be in room 507, nonsmoking, with a queen-size bed. Do you approve, sir?
B: That's great. This is your key, sir. If you need anything at all, anytime, just dial zero.
A: I've got a reservation here. My name is John Sandals.
B: Okay. You're in room 507. It's a single queen-size bed, spacious, and nonsmoking. Is that suitable?
B: Here's your key, sir. If you need anything, just dial 0 on your room phone.
Ordering a food
Waiter: Hello, I’ll be your waiter today. Can I start you off with something to drink?
Ralph: I think we’re ready. I’ll have the tomato soup to start, and the roast beef with mashed potatoes and
peas.
Language notes
Can I start you off with something to drink? Notice how the question starts with
“Can.” Since this is a yes/no question, the intonation rises at the end.
And I’ll have lemonade. Notice how Anna stresses “I’ll” and “lemonade” to emphasize
her choice.
Are you ready to order, or do you need a few minutes? The word “or” signals a
choice here. Notice the rising intonation on “order,” and the falling intonation on
“minutes” (the first choice is “Are you ready to order?” and the second choice is “Do
you need a few minutes?”).
I’ll have the tomato soup to start, and the roast beef with mashed potatoes and
peas. Notice that “tomato soup,” “roast beef,” “mashed potatoes” and “peas” are
stressed because the food order is the important information here. Notice also that
“tomato soup, “roast beef” and “mashed potatoes” are compound words. The stress
falls on the second word in each phrase.
Well done, please. Notice that the subject and verb are omitted in the response; only the
necessary information is given.
I’ll just have the fish. Anna says “just” here to mean that she does not
want a starter.
4. Ordering Food and Drinks
example1
B: I'm ready.
A: No problem, call me when you're ready to place the rest of your order.