 Change the image of the bank from having slow  Happy customers by quick attention

attention to fast attention.  Option to encourage digital channels

 direct channel for customers to view digital  Less additional costs in customer attention by
products that discourage queues. queues
 Generate cost savings from having queue
statistics.

 Heat map showing agencies  Receive fewer complaints for

with many and few clients in long queues
real time.
 Better distribute customers
 Statistics on the busiest hours
of each agency.
 Publicize digital campaigns
while the customer is in queue
 Spaces to show bank
advertising to clients in agency  Persuade the customer not to
queues. queue with digital products

 Optimize agency costs by detecting which are the least
crowded agencies
 Prevent customers from increasing queues to reduce staff
overtime.
 Exposing to the client the agencies with the most queues to
ensure faster service in other agencies.
 Spend a lot of money maintining physical banking
agencies
 With queues, the cost of personnel to attend them
increases
 Customers get mad at the bank for waiting in queues