The document outlines a 9-step store service management process that includes engaging customers, identifying their needs, performing vision exams, recommending and presenting products, handling customer objections, closing sales, providing after-sales service, and addressing any customer complaints. The process focuses on fully serving customers throughout their shopping experience from initial engagement to after-sales support.
The document outlines a 9-step store service management process that includes engaging customers, identifying their needs, performing vision exams, recommending and presenting products, handling customer objections, closing sales, providing after-sales service, and addressing any customer complaints. The process focuses on fully serving customers throughout their shopping experience from initial engagement to after-sales support.
The document outlines a 9-step store service management process that includes engaging customers, identifying their needs, performing vision exams, recommending and presenting products, handling customer objections, closing sales, providing after-sales service, and addressing any customer complaints. The process focuses on fully serving customers throughout their shopping experience from initial engagement to after-sales support.