Basic Information

CV Code JM1 / Dynamic CRM/20042023/PHANI KRISHNA CHILUKURI

PHANI KRISHNA CHILUKURI

Name

Functional Senior Consultant

Designation

Experience 15yrs

Location Hyderabad

Summary:

Strategic Planning, Having Good domain knowledge of financial setups in AP, AR, GL, Cash & Bank. •
Strong Analytical skills, quickly adapting to new challenges in functional environment, Prepared and
created test scenarios for the business processes involved in AP, AR, GL modules, SAP SD Modules
Excellent desirable understanding of ERP implementation and business procedure development
methodologies and aware on different country localizations of Microsoft Dynamics AX D365..

Technical Skill:

OPERATING SYSTEMS
MS-2000, Win XP
MS Word, Excel, Power Point

Software
Microsoft Dynamics 2012 R2, R3 & D365
SAP 7.0 SD Module
SAP 7.0 MM Module Course Completed from Reliance Global Services

Qualification:
MBA (Madurai Kamraj University)

Project #1:

Senior Consultant
Project: Microsoft Support
Version: Microsoft Dynamics D365
Modules: Finance
Industry: Service Industry having branches all our world
Microsoft Dynamics supports AX 2012 R3 and D365.

• Type: Axapta 2012 R3 and D365 all versions.

• This project is meant for supporting Microsoft user’s business operations daily
which they face regularly.

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• Handling Microsoft support request cases and resolving them within SLA.
• Creating ICM’s to Incident Management team wherever required with required documentation, Business
impact.
• Troubleshooting, Investigating the issues through problem solving methods/Techniques.
• Handling the production down/outage issues through creating the critical ICM’s, engaging with engineers,
customers & Partners.
• Using internal tools to find out existing issues, providing existing fixes to customers when available.
• Helping partners to configure the system as per the requirement wherever required.
• Create a collaborations task for the Microsoft product group team, another teams, if required.
• Writing test scripts to the Bug team if the reported issue is a Bug and working with them towards
solution/Suitable workarounds.
• Contacting technical team for performance issues, providing them with suitable workarounds.
• Handling the tickets through VSTS/DFM application created by business users.
• Resolving the tickets by CR’s or Bugs as per the requirement or complexity level.
• MET SLA Providing support to the customers as per their requirements and resolving the issues
• Mapping the requirements as per the user discussions or requirements into the system.
• Preparing required documents as per the business understanding to proceed forward.
• Coordinating with developer for any Development activities to get a solution as per client requirement for
designing.
• Involved with client interaction to prepare functional specifications to proceed in project.
• Running the Test scripts as per the tickets to validate and document the same.
• Preparing test case documents as final evidence to the user about functionality performance.
• Having discussion with technical team on customizations in modules and preparing estimated Hours Or
development reports as per the end user reports/print outs
• Addressing about the requirements in AX environments and at the same time collecting the Requirement as
well
in order maintain Scope of the requirement.
• Part of client discussions about the user requirements and preparing the reports like MOM’s and Submitting
to
them for reference.
• Preparation of Test cases as per the requirement, which has no scope as per the requirement. After
Successful
validation/testing addressing the functionality to User.
• Providing KT to end-user as per the requirement as well as ensuring support while keying Transactions in
AX.
• Handling the customers in Microsoft all over the globe and proving support to the customers
Collaborate with subject matter experts and escalation managers when additional support is needed.
• Manage issues by setting customer expectations, devise and implement action plans and professionally
communicate to all parties involved.
• Diagnose and resolve technical Microsoft Dynamics CRM issues
• Research questions using available information resources
• Advise end-users on appropriate action
• Follow standard support procedures
• Log all CRM support interactions
• Triage support requests as appropriate and when needed
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with Dynamics CRM system information, changes, and updates

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Project#2:

Viridor is the largest UK-owned recycling, renewable energy & waste management company. Viridor
announced that all its recyclable plastic waste will be reprocessed in the UK from 2020 as part of the
company’s recycling investment program.

Roles & Responsibilities

Handling Dynamics 365 Finance support team and helping support engineers to clear support tickets.
Handling 2012r3 support tickets
Support to all APAC region partner/client/customers
Understand the requirement from Partner/clients.
Prepare the escalation documents and coordinate with the product team.
Regular interaction with Microsoft team
Using tools Service desk- Zendesk, Clearing tickets.
Product configuration under the guidance of senior functional and giving training session to user for business
process.
Handling ad-hoc requirements and follow up with client for smoother execution.
System study, analysis and designing for all the business flow.
Creation of master data and basic setups for Main accounts, Customer master, vendor master, Bank account
master.
Training the users about the functional process.
Creation of end user documents for the functional processes.

Project #3:

Project Description:
Established in the year 1982, National Biscuit Industries Ltd SAOG is a joint stock company with state of art
manufacturing facility for Biscuits, Wafers & Snacks in the Sultanate of Oman.
The company’s flagship Brand “NABIL” is rated one of the best brands in Oman and is widely distributed
across GCC, MENA, Africa, Asia, and Australia.
Brand NABIL enjoys NUMERO UNO position and is truly the PRIDE OF OMAN.

Roles & Responsibilities

● Functional experience in implementing Dynamics AX 2012 (T&L, Finance)

● Work together with the developer during the development phase.
● Perform the first system test, approve the modification, and prepare it for the customer’s test.
● Support the customer during “Go Live” until the solution is accepted.
● Assisted in the creation and documentation of business processes and module configurations.
Helped with all data migration activities.
● Worked with Project Manager and Client team and completed assigned tasks on projects.
Mentored consultants and associate consultants within the project team.
● Led project structure consisting of multi-discipline and mixed resource teams.
● Providing End user/Key user support across the Dynamics Ax 2009 Modules.
● Experience in Microsoft Dynamics Ax Design patterns, AOT, Tables, Extended Data Types,
Views, Forms, Classes, System Queries, and Reports.
● Creating customized reports for day-to-day operation of the users
● Conducted functional training for the core IT team
● On-going support
●

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