Effective November 21, 2022

ServiceNow Custom Table Guide

© 2022 ServiceNow, Inc. All rights reserved.

ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their
respective holder
 Effective November 21, 2022

Custom Table Guide

1. Definitions

1.1 “Custom Table” means any non-ServiceNow provided table created or

installed by or on behalf of Customer on the ServiceNow platform and used for
any purpose, including the creation of a custom application, unless such table
is specifically exempt.

1.2 “Custom Table Fields” means any non-ServiceNow provided field created by
on behalf of Customer within a Custom Table.

1.3 “App Engine Starter” refers to the Now Platform capabilities (Studio, Mobile
Studio, Guided App Creator, Delegated Development) along with a limited
number of Custom Tables included as an explicit entitlement with the purchase
of a subscription product.

1.4 “Exempt Tables” means a Customer created table that is not counted as a
Custom Table. Exempted tables are listed in Section 2 below.

2. Exempt Tables

2.1 Table Extensions

Customer is entitled to extend each of the below ServiceNow provided tables up to

one thousand times. Extending any of the below ServiceNow tables more than one
thousand times requires a subscription to either an App Engine product or any
ServiceNow product that includes the App Engine Starter entitlement.

cmdb_[*] sc_service_fulfillment_step sys_report_import_table_parent

cmn_location scheduled_data_import sys_transform_script

cmn_schedule_condition sf_state_flow sys_transform_map

dl_definition sys_auth_profile sys_user_preference

dl_matcher sys_dictionary sysauto

kb_knowledge sys_filter syslog

ml_ci_ml sys_hub_action_type_base

sc_cat_item_delivery_task sys_import_set_row

*Any ServiceNow table with the prefix cmdb_

© 2022 ServiceNow, Inc. All rights reserved.

ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their
respective holder
 Effective November 21, 2022

2.2 Table Type

The following types of tables are exempted.

2.2.1. Many to Many Tables: Many to many tables that are registered in the
m2m_table field in the sys_m2m table. These tables are restricted to three (3)
custom fields in addition to the standard fields created by the system.

2.2.2. Remote Tables: Tables marked as a remote table in the dictionary.

2.2.3. Archive Tables: Tables archived tables; tables created by the ServiceNow data
archiving process (starting with ar_).

2.2.4. Rotated Table Shards: Table shards created as by the ServiceNow table rotation
process. Shards of rotated tables as listed in sys_table_rotation_schedule.

3. App Engine Starter and Exempt Table Field Limitations

Each App Engine Starter and Exempt Table is limited in the number of Custom Table Fields
that may be created by the Customer. The number of Custom Table Fields entitled on
each Custom Table is determined by the App Engine Package or Table Type as
indicated below.

Table Type Maximum Custom Table Fields

App Engine Starter Tables 50

Exempt Tables 50

4. ServiceNow Store Downloads

Free Partner Built Store Downloads: Free Store features and applications built by
ServiceNow partners require the Customer to have entitlement for the number of
included Custom Tables, either through their App Engine Starter Custom Tables that are
included within their ServiceNow products or through an App Engine subscription
product.

Free Store Applications of type “Integration” are exempted from the Custom Table count
and do not require Custom Table entitlement unless the out of the box integration is
expanded with the creation of additional Custom Tables.

Paid Partner Built Store Downloads: The included Out of the Box Paid Store features and
applications build by ServiceNow partners include embedded entitlements for the
Custom Tables included. Paid partner-built apps, transacted on the ServiceNow Store
with a contract value greater than zero dollars ($0), do not consume Custom Tables and
require no additional Custom Table entitlement, unless the out of the box application is
expanded with the creation of additional Custom Tables.

© 2022 ServiceNow, Inc. All rights reserved.

ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their
respective holder
 Effective November 21, 2022

ServiceNow Built Store Downloads: The included Out of the Box Store features and
applications built by ServiceNow do not require Custom Table entitlement unless the out
of the box application is expanded with the creation of additional Custom Tables.

© 2022 ServiceNow, Inc. All rights reserved.

ServiceNow and the ServiceNow logo are trademarks of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their
respective holder