ISSUE

MANAGEMENT
BY: KHRISTALYN V. FRAGINAL, MC

COM07:
COMMUNICATION
MANAGEMENT
THINGS TO DISCUSS:

ISSUE MANAGEMENT:
WHAT IT IS?

COMMON TYPES OF
ISSUE

WHEN TO USE ISSUE

MANAGEMENT

HOW TO CREATE ISSUE

MANAGEMENT
PROCESS
THINGS TO DISCUSS:

PROBLEM SOLVING:
WHAT IT IS?

STEPS IN PROBLEM-
SOLVING

PROBLEM SOLVING
SKILLS EMPLOYERS
LOOK FOR?
 ISSUE
the process of This includes
addressing any assessing the
problems that severity of the
occur over the issue and
course of a project researching the
or within an best potential
organization. solution.

MANAGEMENT
 TYPES OF ISSUES
POOR QUALITY TEAM MEMBER WHO
PRODUCT LACK CERTAIN SKILLS

PROJECTS
THAT EXTEND INEFFCETIVE
BEYOND COMMUNICATION
BUDGET

ISSUES WITH
TECHNICAL ISSUES
SUPPLIER
 BENEFITS OF ISSUE
MANAGEMENT

IMPROVED EASIER ISSUE

ORGANIZATIONS ASSESSMENT
 BENEFITS OF ISSUE
MANAGEMENT

BETTER FASTER
DECISIONS RESULTS
 WHEN TO USE:

MOST ISSUES OF ALL ISSUES IN THE

PROJECTS SIZES COMPANY
 HOW TO
CREATE AN
ISSUE
MANAGEMENT
PROCESS?
CREATE A Creating a log in which
a manager or team
member can input
LOG each issue makes it
easier to track the
resolution process.

ASSESS THE
Performing an
issue assessment
informs the
project manager
about the issue's
severity.
ISSUE
 Assigning
ASSIGN responsibility for
the issue ensures
RESPONSIBILITY that someone will
implement a
solution.

To ensure
designated team
members are
resolving issues,
TRACK
project managers
may track their PROGRESS
progress.
After the issue

CLOSED THE
manager solves
the issue, the
project manager
closes it by
recording this ISSUE
information in the
log.
 PROBLEM
is the process of it may involve
understanding a the use of
challenge and mathematical
working toward operations and
finding an may test your
effective solution critical-thinking
to it. skills.

SOLVING
PROBLEM-
SOLVING
STEPS
DEFINE THE
PROBLEM
Separate facts from opinions.
Determine the process where
the problem exists.
Analyze company policies
and procedures.
DEFINE THE
PROBLEM
Discuss with team members
involved in order to gather more
information.
Define the problem in specific
terms.
Gather all the necessary
information required to solve the
problem.
IDENTIFY ALTERNATIVE
SOLUTIONS
Consider every aspect that could slow
down the process of solving the existing
problem.
Make sure the ideas generated are
consistent with relevant goals and
objectives.
Check that everyone participates in the
process of idea generation.
Distinguish between short- and long-
term alternatives.
EVALUATE
SOLUTIONS

Once you have a list of

alternatives, it is time to evaluate
them.
 SELECT A SOLUTION
Consider to what extent a solution
meets the following objectives:
It solves the problem smoothly
without creating another problem.
It is acceptable to everyone
involved.
It is practical and easy to
implement.
It fits within the company’s policies
and procedures.
 SELECT A SOLUTION
Decide the following:

The employees responsible for

executing the solution
How the employees will
implement the solution
The amount of time and
resources needed
IMPLEMENT THE
CHOSEN SOLUTION
•Develop an action plan to implement the
chosen solution.
•Define objectives and separate them into
measurable targets to monitor the
implementation.
•Define timelines for implementation.
•Communicate the plan to everyone
involved.
•Develop feedback channels to use during
the process.
MONITOR PROGRESS &
MAKE ADJUSTMENTS

Make sure to continuously measure

progress to ensure your solution
works.
PROBLEM-
SOLVING SKILLS
EMPLOYERS LOOK
FOR
LISTENING
SKILLS
ANALYTICAL
THINKING
SKILLS
CREATIVITY
COMMUNICATION
SKILLS
DECISION-
MAKING
SKILLS
TEAMWORK
Indeed Editorial Team. (2021). Issue Management:
Process, Benefits and When To Use It. Retrieved from
https://www.indeed.com/career-advice/career-
development/issue-management

Indeed Editorial Team. (2021). Effective Problem-

Solving Steps in the Workplace Retrieved from
REFERENCES:
https://www.indeed.com/career-advice/career-
development/effective-problem-solving-steps