COUNT NAME GROUP SET

1 Afable, Jasmin Nica S. 1st Group

2 Ay-Ad, Andrea 1st Group
3 Belarmino, Harlyn 1st Group
4 Blanes, Loren E. 1st Group
5 Braga, Trisha Marie D. 1st Group
6 Yusoya, Shannen Mae T. 1st Group
7 Canillo, Ma. Sheena Fatima T. 2nd Group
8 Casaverde, Aira Mae F. 2nd Group
9 Cecilio, Jin Alistaire M. 2nd Group
10 Cruz, Nicole Kidman A. 2nd Group
11 Delfin, Hector Miguel T. 2nd Group
12 Enriquez, Trisha Marie S. 3rd Group
13 Espejo, Jhon Gabriel M. 3rd Group
14 Espiritu, Mary Grace B. 3rd Group
15 Fajatin, Jeremie Faye E. 3rd Group
16 Gaddi, Jason C. 3rd Group
17 Gaviola, Marx Jared 4th Group
18 Hilario, Rudolph Justine P. 4th Group
19 Ibarbia, Christine B. 4th Group
20 Insigne, Mae Jaquilyn T. 4th Group
21 Junio, Joy M. 4th Group
22 Laquindanum, Kyle Erika 5th Group
23 Lazaro, Denise Cloie Anne D. 5th Group
24 Legaspi, Nicole E. 5th Group
25 Librodo, Louise Angela A. 5th Group
26 Lopez, Wyatt R. 5th Group
27 Lucido, Oliviere Marie D. 6th Group
28 Mogro, Pauline E. 6th Group
29 Niez, Ma. Judenne R. 6th Group
30 Paderanga, John Paolo E. 6th Group
31 Pajarillo, Mia Camille D. 6th Group
32 Wong, Lyca Jane S. 6th Group
33 Pascual, Elizamae S. 7th Group
34 Reyes, Annie Franz F. 7th Group
35 Rivas, Kasey Lenard B. 7th Group
36 Rodriguez, Genrev C. 7th Group
37 Sarabia, Nicole Hazel M. 7th Group
38 Villanueva, Ronel P. 7th Group
39 Surita, Marc Aldrine A. 8th Group
40 Tallud, Edmar Jack C. 8th Group
41 Torres, Joshua M. 8th Group
42 Trajano, Marielle Nicole 8th Group
43 Ulitin, Gladys V. 8th Group
 CONTENTS TOPICS

Chapter 1 & 2
Chapter 1 & 2
Chapter 1 & 2 1.) Introduction to Service Management: The
Customer-Led Organization
Chapter 1 & 2
Chapter 1 & 2
Chapter 1 & 2
Chapter 3 & 4
Chapter 3 & 4
Chapter 3 & 4 3.) People, Leadership and Management
Chapter 3 & 4
Chapter 3 & 4
Chapter 5 & 6
Chapter 5 & 6
Chapter 5 & 6 5.) Customer Identification
Chapter 5 & 6
Chapter 5 & 6
Chapter 7 & 8
Chapter 7 & 8
Chapter 7 & 8 7.) Creativity and Innovation
Chapter 7 & 8
Chapter 7 & 8
Chapter 9 & 10
Chapter 9 & 10
Chapter 9 & 10 9.) Service Quality Management
Chapter 9 & 10
Chapter 9 & 10
Chapter 10 & 11
Chapter 10 & 11
Chapter 10 & 11
11.) Service Location and Distribution
Chapter 10 & 11
Chapter 10 & 11
Chapter 10 & 11
Chapter 11 & 12
Chapter 11 & 12
Chapter 11 & 12
13.) Evaluation and Performance Measurement
Chapter 11 & 12
Chapter 11 & 12
Chapter 11 & 12
Case Study
Case Study
Case Study "Trenbrover Football Club"
Case Study
Case Study
 TOPICS

2.) Service Operation Strategy

4.) The Product and Service Design

Management Process

6.) Design Specifications - Controlling

the Process

8.) Learning from Product and Service

Failures

10.) Managing Capacity and Variations

in Demand

12.) Managing Capacity and Variations

in Demand

14.) Thinking about and Managing for

'the future'

brover Football Club"