Individual Performance Coaching Form

Version 2.0 S 2023

Name of Employee: Kadek Ayu Rosilawati Department/Unit: LS R3

Position/Role: Moderator Immediate Manager: Angga Wicaksana Putra
Date of Hire: Coach: Windy (TL) & Robi (QA)

Date of Coaching: April 6, 2023 Last Coaching Date: March 26, 2023

Previous March - Week

1 2 3 4 5
KPIs Target Final Pass/Fail
Feb 27 Feb - 6 - 12 13 - 19 20 - 26
5 Mar Mar Mar Mar
External Sampling Accuracy 90% 85.71% 66.67% 80.00% 100%
AHT 25 27.1 25.85 25.97 25.05

Situation Behavior Root Cause Impact

Rosilawati maintains her Rosilawati's performance in

Rosilawati carried out the
focus while working, she this period was influenced by
commitment she made last
also improves her work two factors, the first because
week. This resulted in an Rosilawati's accuracy for
habit from losing focus she often discussed policy
increase in her accuracy this period achieved the KPI
easily to always maintaining updates with the quality team
from 80% to 100%. Target.
her focus. This certainly had and the second because she
However, she still exceeded
an impact on her accuracy maintained her focus during
the KPI Target for the AHT.
in this period. work to avoid manual errors.

Action Plan
Employee Immediate Manager

Rosilawati plans to maintain the way she worked from last week in
TLs will do shadowing for him to make sure he can sustain her
order to get maximum results. For AHT, she plans to speed up the
performance for incoming weeks.
moderation of a case without forgetting its accuracy.

Date Started April 6, 2023 Date Started April 6, 2023

Date Completed April 10, 2023 Date Completed April 10, 2023

Moderator's commitment Expected outcome

Rosilawati is committed to always maintaining her current

performance. She is committed to lowering the AHT so that it does not Rosilawati's performance for incoming weeks at the best numbers.
exceed the Target KPI (25s) and keeping the accuracy above 90%.

Signature: Kadek Ayu Rosilawati Signature: Kadek Ayu Rosilawati

Date Signed: April 6, 2023 Date Signed: April 6, 2023

Confidentiality Clause

The parties agrees to keep all conversations and information private and confidential, as allowable by law. No personal information will
be shared with anyone without the parties’s express permission. Exceptions may be made if there is an imminent threat of serious injury
to oneself or someone else.

Link Coaching : https://rk9yb7ffs9.larksuite.com/minutes/obusen3o8o4kcojt71638vs9