ANNEX B

Citizen's Charter Template

BRIEF The EMB Regional Offices which include the National Capital Region were created by virtue Republic Act 8749 otherwise known as the Philippine Clear Act of 1999 which converted the EMB from a staff bureau to a line bureau. EMB-NCR is
INFORMATION FOR mandated to implement policies and programs on environment and natural resources management to include the prevention and control of pollution from all sources in the Metro Manila region and make recommendations on the need for policy
THE AGENCY : amendments and /or improvements. It also aims to implement the mandate of the Philippine Environmental Impact Statement(EIS) system though the evaluation of application for the Environmental Compliance Certificates(ECC) of projects
falling under its purview.
VISION “A better and sustainable environmental quality for Metro Manila”
MISSION “EMB-NCR is responsible for the protection and proper management of the quality of air, water and land in Metro Manila in accordance with the principles of sustainable development. It is tasked to regulate industrial and commercial
SERVICE PLEDGE
SERVICE MATRIX

Detailed Steps and Duration Maximum Processing Person in Charge

Documentary
Service Applied For Who may avail Processing Fee (Position, Unit,
Requirements
Time in Php Division)
Receives, examines & evaluates the Filing Fee:
permit to operate application and P600.00 MARY JANE B. MORALES
• For NEW application
accomplishes the PO Pre-Evaluation Head, Air Unit & Evaluator
form PD 1856 :
1. Fully accomplished Application Form.
If found complete: P10.00
2. Engineer’s Report prepared by Pollution Control Officer (PCO) and approved by FORTUNATO B. TABALANZA Jr.
The evaluator will direct the applicant to DST :
President/General Manager. Evaluator
proceed to Accounting Unit. P30.00
3. Drawing requirements in 50cm x 90 cm paper signed by the President/General Manager and
duly signed by PME/ChE or any from the two which is appropriate. ZETH REVRIC C. CHUA
⯀ Vicinity Map If found incomplete:
Evaluator
All establishments with Air ⯀ Plant & Machinery Layout showing the connection of the APSI/s to APCF. The application is returned with advice BRYLLE C. RAMOS
Issuance of Permit to
Pollution Source ⯀ Plan & elevation drawings of each APSI/s & APCF. to complete. 20-45 minutes Evaluator
Operate
Installation ⯀ Sectional drawings of the APCF.
4. Copy of the Certificate of Accreditation of the Pollution Control Officer, or Copy of Attendance in
Basic Training Course of Pollution Control Officer & Managing Head, or appointment/designation
as such by the Managing Head.
5. Environmental Compliance Certificate (ECC) or Certificate of Non-Coverage (CNC) copy.
6. Source Emission Test Requirement (if required).
7. Certificate of Completion / proof of APSI installation.
8. Authorization letter (If the applicant who submitted the application is not the Pollution Control
Officer).

• For Modification or Change of Name/Ownership application

1. Fully accomplished application form.

2. Copy of recent “Permit to Operate” issued by this Office.
3. Copy of the Certificate of Accreditation of the Pollution Control Officer, or Copy of Attendance in
Basic Training Course of Pollution Control Office & Managing Head, or
appointment/designation as such by the Managing Head.
4. Copy of SEC Registration Certificate & Articles of Incorporation or DTI Registration Certificate.
5. Copy of the Amended ECC or new CNC.
6. Request letter to change name/ownership or regarding to the modification of PO issued.
 Detailed Steps and Duration Maximum Processing Person in Charge
Documentary
Service Applied For Who may avail Processing Fee (Position, Unit,
Requirements
Time in Php Division)
For Official Receipt 2 minutes Accounting Staff
JASMIN VALERO
Processes payment and issues Official Collecting Officer
Order of Payment
Receipt MARILOU PERALTA
Head, Cashier and Records Unit
Records Unit
Client presents the Official Receipt and ARNEL LOPEZ
submit the PO Application to Records Records Staff
Section Liza Pido
Records Staff
Assigns Document Tracking Number to
PO Application and Pre-Evaluation Report the permit application and prints the 3 hours RAE NEIL FERNANDEZ
Routing slip Records Staff
Forwards PO Application to Clearance MARY KRIS R. ALEJO
PO Application and Pre-Evaluation Report 2 hours
and Permitting Division (CPD) Assistant Head, Records Unit
Clearance & Permitting Division
Receives and encodes the PO
PO Application and Pre-Evaluation Report 1 hour JERIESZHALYN PRIOL
Application to the CPD logbook
CPD Secretary
WILFREDO R. RAFANAN
Routes the PO Application to the Chief
PO Application and Pre-Evaluation Report 3 hours Chief, Clearance & Permitting
of Air Water Section (AWS)
Division
Receives and encodes the PO
PO Application and Pre-Evaluation Report 1 day Air & Water Section
Application to AWS logbook
Routes the PO Application to the Head MARIETA R. TILAG / SHARMAINE
PO Application and Pre-Evaluation Report 2 hours
of Air Unit TAYCO, AWPS Staff

Routes the PO Application to the Air Unit

PO Application and Pre-Evaluation Report 1 hour
evaluators & assign application MARY JANE B. MORALES
reference number Head, Air Unit

Substantive evaluation of the

application.

If found in order:
PO Application, Pre-Evaluation Report,
Final Evaluation Report, Assessment of Fees, The Evaluation Report together with
and and drafted Permit or Letter informing the application regarding deficiency of its application drafted permit is prepared. Evaluators
or Notice of Technical Conference with Disposition. MARY JANE B. MORALES
If found deficient: 10 days FORTUNATO B. TABALANZA JR.
ZETH REVRIC C. CHUA
The Evaluation Report citing the
BRYLLE C. RAMOS
deficiencies of the application together
with the letter returning the application
with directive to complete the
requirements within the prescribe time
is prepared or to be called to Technical
Conference.
Recording of application through
internal databases & DOTX.
 Detailed Steps and Duration Maximum Processing Person in Charge
Documentary
Service Applied For Who may avail Processing Fee (Position, Unit,
Requirements
Time in Php Division)

Reviews evaluation of the evaluator to

MARY JANE B. MORALES
the permit application, reports and
Head, Air Unit
recommendations ans assign permit
number to new applications. 2 days
Rechecks substantive of the permit
application, reports and
HENRY P. SORIANO
recommendations concurred by the 1 day
Chief, Air & Water Section
Unit-Head Air and route back to the
evaluator to finalized.
Evaluators
Prepares Finalized “Permit to Operate” MARY JANE B. MORALES
or “Letter of Return Application” or 1 day FORTUNATO B. TABALANZA JR.
“Notice of Technical Conference”. and ZETH REVRIC C. CHUA
routes to the Head of Air Unit. BRYLLE C. RAMOS

MARY JANE B. MORALES

Further reviews the documents and 1 day
Head, Air Unit
affixes initial with the recommended
action of the application.
PO Application, Pre-Evaluation Report, Further reviews the documents
Final Evaluation Report, Assessment of Fees, correctness & recommends action on
and and drafted Permit or Letter informing the application regarding deficiency of its application the application.
or Notice of Technical Conference with Disposition.

1 day HENRY P. SORIANO

are forwarded to the C,CPD for Chief, Air & Water Section
issuance of Permit to Operate.
If deficient application, a letter relative
to the matter is issued to the applicant
by RD.
Records outgoing processed PO
application forwarded by Chief, AWS MARIETA R. TILAG
1 day
on logbook and DOTX and then routes AWPS Staff
to C,CPD.
Reviews the Permit to Operate and
affixes signature on the Permit if no WILFREDO R. RAFANAN
correction was noted. Routes the PO to 2 days Chief, Clearance & Permitting
the Office of the Regional Director for Division
approval.
Encodes PO on CPD logbook and
JERIESZHALYN PRIOL
forwards document to the Office of the
CPD Secretary
Regional Director (ORD) 1 day
Approves and affixes signature on the ATTY. DOMINGO M. CLEMENTE,
Permit to Operate. Routes PO to the JR.
Records Unit 3 days Regional Director
RENIESZHEL NAZARENO /
DENNIE VIERE IDEA
Posts Bar Code on Permit to Operate
Office of the Regional Director Staff
and forwards PO to Records Unit 1 day
 Detailed Steps and Duration Maximum Processing Person in Charge
Documentary
Service Applied For Who may avail Processing Fee (Position, Unit,
Requirements
Time in Php Division)
MARY KRIS R. ALEJO
Sends Notice of Approval of Permit to
Assistant Head, Records Unit
Operate Application to the client.
Returns to the Department to claim the
permit. Presents APA to the
Accounting Section Accounting Unit
Prepares Order of Payment 10 minutes SUSANA ROBOSA
Accounting Staff
Issues Queue Number for Cashier
Payment
JASMIN VALERO
Collecting Officer
Client pays corresponding fee
Processes payment and 15 minutes
MARILOU PERALTA
issue Official Receipt
Collecting Officer and Head, Records
and Cashier Units
JASMIN VALERO
Collecting Officer
Client gets Queue Number for Records
Transaction from Officer of the Day MARILOU PERALTA
Collecting Officer and Head, Records
15 minutes and Cashier Units
Client presents the Official Receipt and
Official Receipt / Identification Card / Authorization Letter (if the applicant is not the PCO) submit the PO Application to Records
Section ARNEL LOPEZ / LIZA PIDO
Records Staffs
Records the proof of payment (OR No.)
and releases the permit
Client claimis the Permit to Operate
(PO)

CONTACT INFORMATION OF THE OFFICE/AGENCY

931-2954/931-1834/931-2397
PROCEDURE FOR FILLING COMPLAINTS:
OTHER INFORMATION