FRONT OFFICE ASSESSMENT – TEST 1

(Each question carries a ½ mark. Total marks 30)

Student’s Name dileep shah

BatchCode: Y-5 Centre: Indore

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hours to submit the Assignments

A Fill in theblanks

1. Continental Plan offers room tariff and breakfast.

2. Pallanjee Pestonjee started the first luxury-hotel in Bombay
(Mumbai) in1840.
3. Hotel & Restaurant Approval & Classification Committee (HRACC) has
been set up and it inspects and assesses the hotels for star rating.
4. In 1903, Jamshetji Nusserwanji Tata constructed the
Taj Hotel in Bombay(Mumbai)
5. Self-Respect is very important as it signifies respect for others
and values for other people’s time.
6. The Orchid Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. The Cruise is an anchored passenger ship (which is not seaworthy) that
is operated as a deluxe hotel.
8.Housekeeping and Accounting are two main Support Centers in a
hotel.
9. Floor Limit is the credit limit given by the credit card company
to the card holder.
10. Retension charges is the
money paid by the guest in
order
 to guarantee his reservation.
11. A Skipper is a guest who leaves the hotel without settling his bill.
12. Always answer a phone call with in 3 rings.
13. A guest who checks in as part of a group is called a group member .
14. The Rack rate is the maximum rate charged for a room and is
featured in the tariffcard.
15. A Walk-In guest checks-in to the hotel, but he does not have a
confirmed reservation.

B Tick the correctoption

1. A tariff calculated at 75% of the RackRate.

Rackrate Dayrate

Write the correct choice: Day Rate

2. Credit limit given to the card holder by the credit card company.
FloorLimit HouseLimit

Write the correct choice: Floor Limit

3. The number of in-house guests in a hotel at any point of time.

HouseUse HouseCount

Write the correct choice: House Count

4. A guest who is not given any credit facility in the hotel.

NoShow NoPost

Write the correct choice: No Post

5. This Plan includes room tariff only.

Continental Plan European Plan

Write the correct choice: European Plan

6. These are deluxe hotel properties with a helipadfacility

Floatels Lotels

Write the correct choice: Lotels

 7. This voucher is filled up for complimentary items to be given to the guest.
AmenitiesVoucher VPOVoucher

Write the correct choice: Amenities Voucher

8. This form is filled up by the guest on arrival

ReservationForm RegistrationForm

Write the correct choice: Registration Form

9. Filling up of this form is mandatory for foreigners, on arrival

ErrandCard ‘C’Form

Write the correct choice: ‘C’ Form

10. This Master Key opens even double lockedrooms.

GrandMasterKey General MasterKey

Write the correct choice: Grand Master Key

11. This person is authorized to encash foreign currency.

Outlet Cashier Front OfficeCashier

Write the correct choice: Front Office Cashier

12. This form of payment is not acceptable for bill settlement.

Traveller’s cheque Personal cheque

Write the correct choice: Personal Cheque

13. This guest has a confirmed reservation, but does not check-in
NoShow Understay

Write the correct choice: No Show

14. The number of rooms occupied in a hotel at any point of tim

Availability Occupancy

Write the correct choice: Occupancy

 C True/False
1. The American Plan includes room tariff, breakfast and either lunchor
dinner . True/False
Ans. True

2. Rotels are trains which have been converted into hotels.True/False

Ans. True

3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with the
development in the International scenario. True/False
Ans. False

4. Heritage hotels must provide car parking, garage, accommodation, rest

facilities. True/False
Ans. True

5. Room sales accounts for more than 50% of total hotel sales.True/False
Ans. False

6. A cooperative attitude is the essence of teamwork.True/False

Ans. False

7. Always establish eye contact while speaking to the guest. True/False

Ans. True

8. The Concierge looks after reservation of rooms. True/False

Ans. False

9. House Count is the number of in-house guests at any given time. True/False
Ans. True

10.Whenever speaking on the phone, you must do it with a smile. True/False

Ans. False

11. Punctuality is not a necessary quality to have.True/False

Ans. False

12. A motel is a hotel that provides gambling facilities.True/False

Ans. False

13. Amenities Voucher is filled by Front Office for complimentary items.

True/False
Ans. True

14. ‘C’ Form must be filled for Indian nationals only.True/False

Ans. False

15. Mail and messages are handled by the Guest Relations Executive.
True/False
Ans. False

D Answer in one sentence

1. What is the meaning ofHospitality?

Ans. Hospitality means taking care of guests & anticipating their needs.

2. What were the first organized hotels in Switzerland called?

Ans. The grand hotel Regina were the first organized hotel in SwitzerLand .

3. What is another name for a semi-residential hotel?

Ans. Apartotels is the other name for semi-residential hotel .

4. On which plan do resort hotels operate?

Ans. Resort hotels operate on American / Modified American Plan .

5. What is a casino hotel?

Ans. A hotel that provides gambling facilities is called casino hotel .
6. Define a ‘Revenue Center’?
Ans. Revenue Center sells goods & services to the guests, there by
generating revenue for the hotels.

7. Give two examples of Operating and Non-Revenue Producing

Ans. Housekeeping & Accounting deparment .

8. What is the full form of CVGR?

Ans. Full form of CVCR is Company Volume Guaranteed Rate.

9. Who is a Special Interest Tourist?

Ans. Special Interest Tourist is the provision of customized tourism activities
that caters to the specific interest of a group or individuals.

10. Which type of guest is termed as FFIT

Ans. An international guest who checks in as an individual and not as a part of
a group is called Foreign Free Individual Traveller(FFIT).

11. What is HouseLimit?

Ans.House limit is the imaginary credit limit provided by the hotel to the
guests.

12. What is ARR? How is itcalculated?

Ans. ARR is Average Room Rate . It is calculated on Total Revenue from room
sold which is divided by the Total number of occupied room.

13. Name the records maintained for Left Luggage?

Ans. Left Luggage Register, Baggage Tag , Left Luggage inventory sheet, are
the records maintained for left luggage.

14. List any three modes of payment accepted byhotels?

Ans. Cash payment in full, Traveler’s cheques, Combined settlement method,
are the three mods of payment accepted by the hotels.
15. How is a containable fire handled?
Ans. Containable fire can be handled by Fire Extinguishers.