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  • Reason Code Quick Reference

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    Pedro Sánchez
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    This document contains a list of reason codes and their descriptions for various rental car transaction categories. Some of the key categories covered include rates, customer disputes, coverages, accounting, customer experience, fees and services, and loyalty issues. Over 30 specific reason codes are provided relating to issues like rate adjustments, upgrades/downgrades, billing errors, vehicle cleanliness, toll charges, and loyalty program points.

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    Reason Code Quick Reference (1)

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    This document contains a list of reason codes and their descriptions for various rental car transaction categories. Some of the key categories covered include rates, customer disputes, coverages, accounting, customer experience, fees and services, and loyalty issues. Over 30 specific reason codes are provided relating to issues like rate adjustments, upgrades/downgrades, billing errors, vehicle cleanliness, toll charges, and loyalty program points.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    6 views1 page

    Reason Code Quick Reference

    Uploaded by

    Pedro Sánchez
    This document contains a list of reason codes and their descriptions for various rental car transaction categories. Some of the key categories covered include rates, customer disputes, coverages, accounting, customer experience, fees and services, and loyalty issues. Over 30 specific reason codes are provided relating to issues like rate adjustments, upgrades/downgrades, billing errors, vehicle cleanliness, toll charges, and loyalty program points.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    Description Reason Code

    Quick Case
    Transfer Call/Inquiry 1202
    Rental Station Information 1214

    Category
    Rates
    Apply Corporate Rate 003
    Apply Quoted Rate 004
    Adjust from Default Rate 006
    Incorrect Check In/Out 010
    Incorrect Mileage 011
    Coupon Applied 012
    Customer Disputes
    Upgrade/Downgrade 016
    Refueling 018
    Prepay 1263
    Coverages
    LDW/CDW Adjustment 020
    PAI Adjustment 021
    ALI/TPI Adjustment 022
    PEP Adjustment 023
    RSN 140
    Accounting
    Duplicate Billing 013
    Claims Did Not Rent 014
    Billing Transfer 026
    Customer Experience
    Lost and Found 029
    Vehicle Cleaniness 032
    Vehicle Mechanical 033
    Employee Indifference 034
    Excessive Wait 035
    Reservation Failure 042
    Credit/Debit Hold Release 1101
    Not Eligible to rent 1116
    Fees & Services
    One-way Fee 017
    Ticket/Citations 088
    Toll Charges 097
    Cleaning Maintenance Fee (DIRT) 098
    GSO - (PP gas option) 221
    Late Fee/Extension Fee 222
    Additional Driver Fee 230
    Underage Fee 231
    Loyalty
    Frequent Flyer 076
    Loyalty/Loyalty Points 1266
    Profile 1114
    Security
    Law Enforcement 1216

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