Republic of the Philippines

EASTERN VISAYAS STATE UNIVERSITY

Tacloban City

INDUSTRIAL ENGINEERING DEPARTMENT

PROCESS OBSERVATION SHEET

ID RENEWAL AT EVSU–Main Campus
(IE 244: WORK STUDY AND MEASUREMENTS)

SUBMITTED BY:

Dabac, Myra A.
Gabo, Ullysis P.
Moratal, Cyrell Lorenz L.
Reas, Caren S.

SUBMITTED TO:

Engr. Francis Adrian Polido, CIE

Instructor

March 20, 2023

 PROCESS OBSERVATION SHEET

PROCESS/OPERATION: ID RENEWAL
PROCESS ANALYST/S: DABAC, MYRA & MORATAL, CYRELL LORENZ & REAS, CAREN

PROCESS 6MS
DESCRIPTION
SYMBOL MANPOWER MACHINE MATERIAL METHOD/ MONEY MILLEAU

MEASUREMENTS (Working
Environment)

1.

Arrival at EVSU’s 2 ---- ---- ---- ---- EVSU entrance

entrance gate

2.

Go to SASO to From EVSU

get the request entrance gate to
2 Printer and Paper, scissor, Walking ----
slip. bench area to
Computer ink, ballpen
COBE Gabaldon
(fall in line to get
pathway to SASO.
the request slip
from SASO) SASO was
overcrowded and
hectic.

3.

Go to cashier for 1 Computer and 75 From SASO to

payment. Printer COBE Gabaldon
(Fall in lone Paper, ink, Walking while pathway to
toget the from ballpen, and carrying the covered court.
the cashier) stamp request slip
Cashiering area
(estimated of was crowded but
432 steps) organized.

4.

Online Cellphone and Online Process 55 At the cashiering

Registration for other electronic area the signal
----
approval of slip. devices was fine.

5.

Go to SASO to 2 Printer and Ink, scissors, Walking while ---- From covered
approve the slip. Computer ballpen & paper carrying the court to COBE
request slip and Gabaldon
the receipt. pathway to SASO.

SASO was
overcrowded.

6.

Go online for Cellphones and Online process ---- At the SASO area
filling of other related the signal was
----
personal devices fine.
information an
uploading of
documents.

7.

Go to printing 1 Printer and ID card and ink Walking while ---- From SASO to
press for Computer carrying the COBE Gabaldon
releasing of I.D. request slip pathway to COE
approved, building.
approved slip
Printing Press has
and receipt.
well-organized
line and has
smooth release of
IDs.

Observation:

The analysts identified the whole process of ID renewal for shiftees, composed of process description, manpower, machine, material, method,
and Milleou. It has observed that the process itself is complicated, hectic, confusing and time consuming. In manpower, the cashiering area has
2 manpower which makes the process of payment slower and the number of students are increasing than expected. While it is hectic of going
back and forth to one department since you have to go back in line and wait for at least 10-15 minutes. Moreover, in terms of distance from
EVSU entrance gate to SASO is estimated to have 191 steps for at least 1 minute and 42 seconds, SASO to Cashier is estimated to have 423
steps for at least 3 minutes and 14 seconds, while SASO to Printing Press is estimated to have 361 steps for at least 2 minutes and 32 seconds
and considering the time, thus this factor affects some students.
 SUMMARY FIELF REPORT

Objectives:
This study observes the process of ID Renewal for shiftees conducted at Eastern Visayas State University:

1. Identify the specific processes for ID Renewal.

2. Identify the waste in the process.
3. Provide recommendations.

Recommendations:

We recommend that the cashier section should add manpower who can operate to the other window and who can facilitates the transactions,
especially when there is an event relevant to this. Moreover, the students should do online processes at the same time so that the time being
consumed for online will be shortened. Also, the analysts suggest to check all relevant information of the student before giving the request slip, then
payment receipt should be an enough proof to claim ID from the printing press.

Reflections:

CAREN REAS

This field of study in able us to identify the work processes in renewing the IDs. Where here, we know what 5Ms used in the process, with the
definition itself, process is a natural continuing action or series of actions or changes. We may not realize it, but process is everywhere and in every
aspect of our leisure and work.

As we do know what decisions are we going to take, we might shift from one course to another and part of that is, we must process renewing our
IDs.

While doing the field study, we observed that the process is time consuming requiring it to go back and forth. We have provide recommendations to
be able to shorten the process and to prevent idle time, with the high demand, an easy and quick process is a must.
CYRELL LORENZ L. MORATAL

In this ID renewal process, at first due to high demand of ID validation and renewal at SASO the process was confusing due to many processes
involved, since it was high demand at those moment the students was eager to renew or validate their leading to unorganized, complicated, and
hectic kind of process. Therefore, the SASO must implement an organized and proper guideline in accordance to the event like this to lessen the
waste.

MYRA A. DABAC

I have learned that 6Ms is very important in the whole process where output is expected. A complicated process can be organized when analyzed
carefully when aiming for more convenient process. Productivity in this matter is slower since there is a backtracking when visually analyzed and it
is time consuimung. Thus, it is important to practice right method for productivity.
Description Illustration Name of Motion Symbol

1. TRANSPORT LOADED
Arrival at EVSU’s entrance
The movement of the student from the previous
location to the EVSU entrance gate and carrying
items that the student may have with such as a
bag.

POSITION

The student standing in front of the entrance

gate.

GRASP

Reaching for and holding the backpack to

prepare for opening it.

POSITION

Positioning the bag in front of the student.

TRANSPORT EMPTY

Reach for the Slider of the Zipper.

 GRASP

Close thumb and finger around the slider of the

zipper.

TRANSPORT LOADED

Carry the slider of the zipper.

DISASSEMBLE

The student opening the backpack to access its

contents for inspection.

HOLD

Student held the slider of the zipper and did not

let go.

INSPECT

The guard visually inspecting for any prohibited

items or materials within the backpack.
 TRANSPORT LOADED

Carry the slider of the zipper.

ASSEMBLE

Closing the Bag.

RELEASE LOAD

Releasing the slider of the bag

PRE-POSITIONING

The student returning his backpack to its

original position after inspection.

2.
Go to SASO to get the
request slip.
SEARCH
(Fall in line to get the
request slip from The student searching for any routes or paths to
SASO) go to SASO.
 SELECT

Then the student selecting the shortest and

correct path to get to SASO

TRANSPORT LOADED

The student carrying a bag as he goes to SASO

POSITION

The student positioning himself outside of the

SASO office.
 POSITION

The student standing in a line outside SASO

office where he can wait for his turn.

UNAVOIDABLE DELAY

The student waits for his turn in the line to get

the request slip.

GRASP

The student reaching for and holding the

backpack to get his ballpen.
 POSITION

Positioning the bag in front of the student.

TRANSPORT EMPTY

Reach for the Slider of the Zipper.

GRASP

Close thumb and finger around the slider of the

zipper.

HOLD

The student holding the slider of the zipper

 DISASSEMBLE
The student opening the backpack to get his
ballpen.

TRANSPORT EMPTY

Reaches the ballpen in his bag

GRASP

Close the thumb and finger around the ballpen

TRANSPORT LOADED
Carrying the ballpen

TRANSPORT LOADED

Carry the slider of the zipper

ASSEMBLE

Closing the Bag

RELEASE LOAD
Releasing the slider of the zipper
 PRE-POSITIONING

The student returning his backpack to its

original position after getting the ballpen.

TRANSPORT LOADED

The student moving from time to time in

according to the precision of the line while
carrying the ballpen.

GRASP

The student holding the ballpen which is needed

when it is his turn
 POSITION

The student stands in front of the window of

the SASO office where the distribution of slip
takes place.

INSPECT

The SASO staff reviewing the student's record

to verify their eligibility or compliance with
certain requirements.

TRANSPORT EMPTY

The student reaching for the request slip given

by the SASO staff.

GRASP

The student holds the request slip given by the

SASO staff.
 TRANSPORT LOADED

The student carries the request slip after

receiving it from the SASO staff.

HOLD

The student holding the request slip to fill up the

necessary information.

SEARCH
The student searching for any place or area
where he can fill up the request slip

SELECT

Then the student selects the area where he can

fill up the request slip

3.
Go to cashier for
payment. SEARCH

The student searching for any routes or paths to

go to Cashiering office.
 SELECT

Then the student selecting the shortest and

correct path to get to Cashiering office.

TRANSPORT LOADED

The student carrying the materials needed such

as the request slip and his bag as he goes to
Cashiering office.

POSITION

The student positioning himself outside of the

Cashiering office.
 POSITION

The student standing in a line outside the SASO

office where he can wait for his turn.

UNAVOIDABLE DELAY

The student waits for his turn in the line for the
payment of ID renewal.

GRASP

The student reaching for and holding the

backpack to get his money needed for the
payment.
 POSITION

Positioning the bag in front of the student

TRANSPORT EMPTY

Reach for the Slider of the Zipper

GRASP

Close thumb and finger around the slider of the

zipper

HOLD

The student holding the slider of the zipper

 TRANSPORT LOADED

Unzip the bag.

RELEASE LOAD

Releasing the slider of the zipper

DISASSEMBLE

The student opened the backpack to get his

money needed for the payment.

SEARCH

Searching the money in his bag

TRANSPORT EMPTY

Reaches the Money in his bag.

 GRASP

Picking up the money from his bag.

TRANSPORT LOADED

Carries the money.

TRANSPORT LOADED

Zip the bag.

ASSEMBLE

Zipped the bag.

RELEASE LOAD

Releasing the slider of the zipper

 PRE-POSITIONING

The student returning his backpack to its

original position after getting the money.

TRANSPORT LOADED

The student moves from his line to the window

of the cashiering office carrying the request slip,
and the money in his hands.

POSITION

The student stands in front of the window of the

cashiering office where the payment takes
place.

GRASP

The student holding the money and request slip

needed for the payment.

TRANSPORT LOADED

The student gives the request slip and money

to the cashier.
 RELEASE LOAD

Releasing the request slip and the money.

TRANSPORT EMPTY

The students wait for a while after giving the

payments and slip.

GRASP

The student reach for the receipt given by the

cashier.
 TRANSPORT LOADED

The student carries the receipt after completing

the payment process.

4.
Online Registration for
approval of slip. SEARCH

The student reaching and touching his pockets

to get the cellphone needed for the online
registration.

TRANSPORT EMPTY

The student reaching for his cellphone inside his

pockets.
 GRASP

Holding the cellphone inside his pocket.

TRANSPORT LOADED

Carrying the cellphone in a position where he

can comfortably use it.

POSITION

The student positioned the cellphone where he

comfortably uses it.

HOLD

The student holding the cellphone which he

intended to hold it for online registration.
 SEARCH

The student searching for a place where there

is a signal.

TRANSPORT LOADED

The student move from his previous position to

an area where there is a signal while carrying
his cellphone.

POSITION

The student positioning himself nearby the

Cashiering office since the signal there is fine.

USE

The student uses his cellphone for online

registration for the approval slip using his own
mobile data.
 TRANSPORT LOADED

After registration, the student putting back his

cellphone into his for preparing to go to SASO
office.

RELEASE LOAD

Releasing the cellphone in to his pocket

TRANSPORT EMPTY

The student is preparing to go to SASO after

putting back his cellphone to his pocket.

5. SELECT
Go to SASO to approve
the slip. The student selecting the shortest path to get
back to SASO office.

TRANSPORT LOADED

The student goes to SASO office carrying the

receipt and other materials in order to get the
approved slip.
 POSITION

The student positioning himself in front of the

window of the SASO office.

TRANSPORT LOADED

`The student gives the receipt and the request

slip to the personnel in charge in the SASO
office.

RELEASE LOAD

The student releasing the receipt to the operator

TRANSPORT EMPTY

The student will wait for a while after giving the

receipt.
INSPECT

The personnel in charge will check the receipt,

evaluate the online registration whether if he
truly goes online for the approval slip before
giving it to the student.
 GRASP
The student reach for the approved slip together
with the receipt and the request slip given by the
personnel in charge after verifying and checking
it.

TRANSPORT LOADED

The student moves from the window into

another place where he can go online and
upload the necessary documents.

6.
Go online for filling of SEARCH
personal information an
uploading of xThe student reaching and touching his pockets
documents to get the cellphone needed for uploading and
filling the information needed.
 TRANSPORT EMPTY

The student reaching for his cellphone inside his

pockets.

GRASP

Holding the cellphone inside his pocket

TRANSPORT LOADED

Carrying the cellphone in a position where he

can use it

POSITION

The student positioned the cellphone where he

can use it.

HOLD

The student holding the cellphone which he

intended to use it for uploading and filling up the
information needed to get his ID.
 SEARCH

The student searching for a place where there

is a signal.

TRANSPORT LOADED

The student moves from his previous position to

an area where there is a signal while carrying
the receipt and the slips.

POSITION

The student positioning himself near SASO

office since the signal there is strong.

HOLD

The Student Holding the Cellphone in a

position where he can use it.

USE

The student uses his cellphone to upload the

necessary document
 TRANSPORT LOADED
The student putting his cellphone back into his
pocket

RELEASE LOAD
The student releases his cellphone into his
pocket.
TRANSPORT EMPTY

The student preparing to go printing press after

putting back his cellphone into his pocket

7.
Go to printing press for
releasing of I.D. SEARCH

The student searching for any routes or paths to

go to Printing Press.

SELECT

Then the student selecting the shortest and

correct path to get to Printing press.

TRANSPORT LOADED

The student moves from his previous position to

the Printing press while carrying the receipt,
approval slip, and request slip needed for
getting the ID.
 POSITION

The student positioned himself in front of the

Printing Press.

TRANSPORT LOADED
The student gives the receipt together with the
approved slip and request slip to the operator of
the Printing Press.

RELEASE LOAD

The students release gives the receipt,

approved slip, and the request slip to the
operator.

INSPECT

The operator will check the receipt, evaluate the

online registration, and verify whether the
student is eligible to get his new ID.
 TRANSPORT EMPTY

The student will wait for a while after giving the

receipt and the slips.
GRASP

The student reach for the ID given by the

operator after verifying and printing it.

TRANSPORT LOADED

The student carries the ID after completing all

the processes required in renewing the ID.