HOUSEKEEPING ASSESSMENT – TEST 2

(Each question carries ½ mark. Total marks 20)

Student’s Name:

Batch Code: Centre:

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

A Fill in the blanks

1. A co- operative attitude is essential for teamwork.
2. Housekeeping is the backbone of the hotel.
3. Another name for a cupboard is wardrobe_.
4. The Housekeeping department is a nerve centre.
5. The executive housekeeper is in-charge of the Housekeeping
department.
6. A cabana is a room near the swimming pool.
7. A triplet is a room meant for three persons.
8. The executive suite has a work station set up in the living room.
9. The control desk supervisor
_ section looks after Lost & Found guest property. 10.The floor
supervisor is responsible for checking guest rooms. 11.The
room attendant keeping all room linen and supplies on a _ necessary
record .
12. Latter paper and pens are items placed in a Stationery
Folder.
13. Flower _ Arrangment is the art of arranging flowers and foliage.

B Choose the correct alternative

1. This department is the backbone of the hotel.
Front Office Housekeeping
Write the correct choice: House keeping

2. Housekeeping keeps strict control of which keys.

Guest Room Keys Master Keys
Write the correct choice: Master Keys

3. This person is responsible for cleaning guest rooms and bathrooms.

Houseman Room Attendant
Write the correct choice: Room attendant

4. Staff are constantly exposed to guests at close proximity and hence

need to maintain a high level of
Personal hygiene Premises hygiene
Write the correct choice: Personal hygiene

5. An attribute that in difficult situations helps in diffusing the explosive

moment.
Attitude Tact and Diplomacy
Write the correct choice: Tact and Diplomacy

6. Another name for curtains.

Upholstery Drapes
Write the correct choice: Drapes

7. This person is responsible for cleaning the public areas.

Houseman Room Attendant
Write the correct choice: Houseman

8. This room has a balcony attached to it.

Standard Room Lanai Room
Write the correct choice: Lanai Room

9. This room has multi-utility furniture.

Studio room Twin Room
Write the correct choice: Studio Room

10. This section of Housekeeping keeps control of Master Keys.

 Horticulture Control Desk
Write the correct choice: Control Desk

11. This section of Housekeeping is responsible for providing clean linen.

Linen room Laundry
Write the correct choice: Linen Room
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: Mini bar

13. This type of flower arrangement can be used on a restaurant table.

Horizontal Crescent
Write the correct choice: Crescent

C Answer in one sentence

1. What are the functions of Housekeeping?
Ans. The functions of the house keeping is to provide comfort
to the guests, also provide cleanliness and hygiene with good privacy so that
guest doesn't get disturbed, they are also responsible for providing safety
and security they should also make sure that firefighting equipment and
emergency alarms are functional at all times. Above mentioned are the key
functions of the Housekeeping.

2. Name the two additional services offered to a guest by Housekeeping?

Ans. Two additional services offered to a guest by housekeeping are
Laundry and shoe polish.

3. What does a room mean to a guest?

Ans. A room means comfort, clean and hygienic environment, privacy,
safety and security, convenience etc.

4. Who heads the Linen Room?

Ans. Linen room supervisor heads the linen room.

5. What is ‘linen’?
Ans. Linen are the fabric household goods intended for daily use such as
bedding, tablecloths , and hand towels etc.

6. Which sub-section of Housekeeping earns direct revenue?

Ans. Laundry earns direct revenue for the hotel because they charges for
the same

7. Define ‘Penthouse Suite’?

Ans. A super delux suite situated on the topmost floor of the hotel.
Usually it has a terrace garden or a patio attached to it .

8. Define ‘Twin Room’?

Ans. A room with two single beds , separated by a bedside table

9. What are the functions of the Horticulture section?

Ans. This section of the Housekeeping takes care of the landscaping,

indoor plants and flower arrangement. It ensures a daily supply of fresh cut
flowers.

10. List 3 items of furniture kept in a hotel guest room?

Ans. Three items kept in a hotel guest room are Bed with bedside tables,
Writing table and chair, Wardrobe .

11. List 3 guest room amenities?

Ans. Three guest room amenities are ashtray, mineral water and glasses,
newspaper.

12. List 3 bathroom amenities?

Ans. Three bathroom amenities are facial soap, shampoo, tissue box.
13.Generally how many sheets are used to make a bed?
Ans. Three sheets are used to make a bed

14. Name any 3 types of flower arrangements?

Ans. Three types of flower arrangements are as follows
1 ) Horizontal Arrangment
2). Vertical Arrangment
3). Triangular Arrangment.