1.

Types of nonverbal communication

There are several types of nonverbal communications you should be aware of, including:

 Body language
Body language is the way someone positions their body depending on the situation, the
environment and how they are feeling. Example: Someone might cross their arms if they are
feeling angry or nervous.

 Movement
The way you move your arms and legs such as walking quickly or slowly, standing, sitting or
fidgeting, can all convey different messages to on lookers. Example: Sitting still and paying
attention in a meeting conveys respect and attention.

 Posture
The way you sit or stand can also communicate your comfort level, professionalism and general
disposition towards a person or conversation. Example: Someone might slouch their shoulders if
they feel tired, frustrated or disappointed.

 Gestures
While gestures vary widely across communities, they are generally used both intentionally and
unintentionally to convey information to others. Example: Someone might display a “thumbs up”
to communicate confirmation or that they feel positive about something.

 Space
Creating or closing distance between yourself and the people around you can also convey
messages about your comfort level, the importance of the conversation, your desire to support or
connect with others and more.Example: You might stand two to three feet away from a new
contact to respect their boundaries.

 Paralanguage
Paralanguage includes the non-language elements of speech, such as your talking speed, pitch,
intonation, volume and more. Example: You might speak quickly if you are excited about
something.
  Facial expressions
One of the most common forms of nonverbal communication is facial expressions. Using the
eyebrows, mouth, eyes and facial muscles to convey emotion or information can be very
effective. Example: Someone might raise their eyebrows and open their eyes widely if they feel
surprised.

 Eye contact
Strategically using eye content (or lack of eye contact) is an extremely effective way to
communicate your attention and interest. Example: Looking away from someone and at the
ground or your phone may convey disinterest or disrespect.

 Touch
Some people also use touch as a form of communication. Most commonly, it is used to
communicate support or comfort. This form of communication should be used sparingly and
only when you know the receiving party is okay with it. It should never be used to convey anger,
frustration or any other negative emotions. Example: Placing your hand on a friend’s shoulder
may convey support or empathy.

2. Make classification about line of communication

There are Several lines of communication that include as follow:

 Line of Power
Every employee should know whom to talk to, whether regarding a business-related question or
otherwise, advises MindTools. Establishing a line of communication power is critical to ensure
that no one goes unheard in the workplace. Make sure to express all concerns to your point of
contact unless you have a serious issue with something your contact is doing – in which case you
go directly to the next person up.

If you are an employee's point of contact, make sure your employees know that not everything
they tell you is going to make it to the executives, but it might. This will encourage people to
think before expressing so they can communicate in a respectful and friendly way.

 Line of Technology
Technology is the primary communication vehicle in business, so several things must be
considered and practiced before relaying important messages via the communications tools you
choose. Before calling your point of contact, jot down notes so you have a coherent plan for
relaying your message. The notes should include a greeting, a purpose, an explanation and a call
to action. A well-organized phone call will demand results and garner respect from your point of
contact. Speak clearly and confidently.Writing an email to ask a question or convey a message
can be an effective line of communication if done properly. A business email should be concise,
cordial in tone and only long enough to get the point across effectively. State the email's purpose
in the first sentence, then use the body to answer any questions or further explain the opening
statement. The message should close with a brief recap, a sign off and your name.

 In-Person Communication
Communicating in person involves verbal and nonverbal communication, and both are essential
to workplace communication, and work together in speaking and listening. The verbal without
the nonverbal is like having a pen and no paper. Whether in a business meeting, casual
interaction or presentation, several verbal and nonverbal techniques exist and will greatly
improve office communication.

When talking, speak up and use a confident, clear tone. Do not use fillers like "um" and "uh."
Ask lots of questions. If you initiate the conversation, know exactly what you are going to say,
then give the other person a chance to speak while you listen attentively. Approach speaking
logically, not passionately.