No: Select Normal or Auto mode on the control panel. This ends the procedure.

2. Use the Display System Value command (DSPSYSVAL) to verify that the system value under
QPWRRSTIPL on the Display System Value display is equal to 1.
Is QPWRRSTIPL equal to 1?
Yes: Continue with the next step.
No: Use the Change System Value command (CHGSYSVAL) to set QPWRRSTIPL equal to 1. This
ends the procedure.
3. For Models 520 and 570, exchange the Tower card. See symbolic FRU TWRCARD. Refer to the remove
and replace procedures for your specific system. Also, before exchanging any part, power off the
system. See Powering on and off.

Note: If you exchange the tower card or the system unit backplane, you must set the system date
(QDATE) and time (QTIME). This ends the procedure.

Power problems
Use the following table to learn how to begin analyzing a power problem.
Table 20. Analyzing power problems
Symptom What you should do
System unit does not power on. See “Cannot power on system unit.”
The processor or I/O expansion unit does not power off. See “Cannot power off system or SPCN-controlled I/O
expansion unit” on page 156.
The system does not remain powered on during a loss of See the UPS user's guide that was provided with your
incoming ac voltage and has an uninterruptible power unit.
supply (UPS) installed.
An I/O expansion unit does not power on. See “Cannot power on SPCN-controlled I/O expansion
unit” on page 151.

Cannot power on system unit:

Perform this procedure until you correct the problem and you can power on the system.

For important safety information before continuing with this procedure, see “Power isolation procedures”
on page 150.
1. Attempt to power on the system. See Powering on and powering off the system for information
about powering on or off your system. Does the system power on, and is the system power status
indicator light on continuously?

Note: The system power status indicator flashes at the slower rate (one flash per two seconds) while
powered off, and at the faster rate (one flash per second) during a normal power-on sequence.
No: Continue with the next step.
Yes: Go to step 20 on page 149.
2. Are there any characters displayed on the control panel (a scrolling dot may be visible as a
character)?
No: Continue with the next step.
Yes: Go to step 5 on page 147.
3. Are the mainline ac power cables from the power supply, power distribution unit, or external
uninterruptible power supply (UPS) to the customer's ac power outlet connected and seated correctly
at both ends?
Yes: Continue with the next step.
No: Connect the mainline ac power cables correctly at both ends and go to step 1.

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 4. Perform the following steps:
a. Verify that the UPS is powered on (if it is installed). If the UPS will not power on, follow the
service procedures for the UPS to ensure proper line voltage and UPS operation.
b. Disconnect the mainline ac power cable or ac power jumper cable from the system's ac power
connector at the system.
c. Use a multimeter to measure the ac voltage at the system end of the mainline ac power cable or
ac power jumper cable.

Note: Some system models have more than one mainline ac power cable or ac power jumper
cable. For these models, disconnect all the mainline ac power cables or ac power jumper cables
and measure the ac voltage at each cable before continuing with the next step.
Is the ac voltage from 200 V ac to 240 V ac, or from 100 V ac to 127 V ac?
No: Go to step 15 on page 148.
Yes: Continue with the next step.
5. Perform the following steps:
a. Disconnect the mainline ac power cables from the power outlet.
b. Exchange the system unit control panel (Un-D1). See System FRU locations.
c. Reconnect the mainline ac power cables to the power outlet.
d. Attempt to power on the system.
Does the system power on?
No: Continue with the next step.
Yes: The system unit control panel was the failing item. This ends the procedure.
6. Perform the following steps:
a. Disconnect the mainline ac power cables from the power outlet.
b. Exchange the power supply or supplies (Un-E1, Un-E2). See System FRU locations.
c. Reconnect the mainline ac power cables to the power outlet.
d. Attempt to power on the system. See Powering on and powering off the system.
Does the system power on?
No: Continue with the next step.
Yes: The power supply was the failing item. This ends the procedure.
7. Is the system an 8248-L4T, 8408-E8D, or 9109-RMD?
No: Go to step 9.
Yes: Continue with the next step.
8. Perform the following steps:
a. Disconnect the mainline ac power cables.
b. Replace the service processor card at location Un-P1-C1.
c. Reconnect the mainline ac power cables to the power outlet.
d. Attempt to power on the system. Does the system power on?
No: Continue with the next step.
Yes: The service processor card was the failing item. This ends the procedure.
9. Is the system a 8412-EAD, 9117-MMB, 9117-MMC, 9117-MMD, 9179-MHB, 9179-MHC, or 9179-MHD?
No: Go to step 14.
Yes: Continue with the next step.
10. Perform the following steps:
a. Disconnect the mainline ac power cables.

Beginning troubleshooting and problem analysis 147

 b. Replace the service processor card in the primary processor enclosure.
c. Reconnect the mainline ac power cables to the power outlet.
d. Attempt to power on the system. Does the system power on?
No: Continue with the next step.
Yes: The service processor card was the failing item. This ends the procedure.
11. Perform the following steps:
a. Disconnect the mainline ac power cables.
b. Replace the service processor card in the first secondary processor enclosure.
c. Reconnect the mainline ac power cables to the power outlet.
d. Attempt to power on the system. Does the system power on?
No: Continue with the next step.
Yes: The service processor card was the failing item. This ends the procedure.
12. Perform the following steps:
a. Disconnect the mainline ac power cables.
b. Replace the midplane in the primary processor enclosure.
c. Reconnect the mainline ac power cables to the power outlet.
d. Attempt to power on the system. Does the system power on?
No: Continue with the next step.
Yes: The midplane was the failing item. This ends the procedure.
13. Perform the following steps:
a. Disconnect the mainline ac power cables.
b. Replace the midplane in the first secondary processor enclosure.
c. Reconnect the mainline ac power cables to the power outlet.
d. Attempt to power on the system. Does the system power on?
No: Contact your next level of support.
Yes: The midplane was the failing item. This ends the procedure.
14. Perform the following steps:
a. Disconnect the mainline ac power cables.
b. Replace the system backplane (Un-P1). See System FRU locations.
c. Reconnect the mainline ac power cables to the power outlet.
d. Attempt to power on the system.
Does the system power on?
No: Continue with the next step.
Yes: The system backplane was the failing item. This ends the procedure.
15. Are you working with a system unit with a power distribution unit with tripped breakers?
v No: Continue with the next step.
v Yes: Perform the following steps:
a. Reset the tripped power distribution breaker.
b. Verify that the removable ac power cable is not the problem. Replace the cord if it is defective.
c. If the breaker continues to trip, install a new power supply in each location until the defective
one is found. This ends the procedure.
16. Does the system have an external UPS installed?
Yes: Continue with the next step.

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 No: Go to step 18.
17. Use a multimeter to measure the ac voltage at the external UPS outlets. Is the ac voltage from 200 V
ac to 240 V or from 100 V ac to 127 V ac?
No: The UPS needs service. For 9910 type UPS, call IBM Service Support. For all other UPS types,
have the customer call the UPS provider. In the meantime, go to step 19 to bypass the UPS.
Yes: Replace the ac power cable. See System parts for FRU part number. This ends the
procedure.
18. Perform the following steps:
a. Disconnect the mainline ac power cable from the customer's ac power outlet.
b. Use a multimeter to measure the ac voltage at the customer's ac power outlet.

Note: Some system models have more than one mainline ac power cable. For these models,
disconnect all the mainline ac power cables and measure the ac voltage at all ac power outlets
before continuing with this step.
Is the ac voltage from 200 V ac to 240 V ac or from 100 V ac to 127 V ac?
Yes: Exchange the mainline ac power cable. See System parts for the FRU part number. Then
go to step 1 on page 146.
No: Inform the customer that the ac voltage at the power outlet is not correct. When the ac
voltage at the power outlet is correct, reconnect the mainline ac power cables to the power
outlet. This ends the procedure.
19. Perform the following steps to bypass the UPS unit:
a. Power off your system and the UPS unit.
b. Remove the signal cable used between the UPS and the system.
c. Remove any power jumper cords used between the UPS and the attached devices.
d. Remove the country or region-specific power cord used from the UPS to the wall outlet.
e. Use the correct power cord (the original country or region-specific power cord that was provided
with your system) and connect it to the power inlet on the system. Plug the other end of this
cord into a compatible wall outlet.
f. Attempt to power on the system.
Does the power-on standby sequence complete successfully?
Yes: Go to Verify a repair. This ends the procedure.
No: Go to step 5 on page 147.
20. Display the selected IPL mode on the system unit control panel. Is the selected mode the same mode
that the customer was using when the power-on failure occurred?
No: Go to step 22.
Yes: Continue with the next step.
21. Is a function 11 reference code displayed on the system unit control panel?
No: Go to step 23 on page 150.
Yes: Return to Start of call. This ends the procedure.
22. Perform the following steps:
a. Power off the system. See Powering on and powering off the system for information about
powering on and off your system.
b. Select the mode on the system unit control panel that the customer was using when the
power-on failure occurred.
c. Attempt to power on the system.
Does the system power on?
Yes: Continue with the next step.

Beginning troubleshooting and problem analysis 149

 No: Exchange the system unit control panel (Un-D1). See System FRU locations. This ends the
procedure.
23. Continue the IPL. Does the IPL complete successfully?
Yes: This ends the procedure.
No: Return to Start of call. This ends the procedure.

Power isolation procedures:

Use power isolation procedures for isolating a problem in the power system. Use isolation procedures if
there is not a management console attached to the server. If the server is connected to a management
console, use the procedures that are available on the management console to continue FRU isolation.

Some field replaceable units (FRUs) can be replaced with the unit powered on. Follow the instructions in
System FRU locations when directed to remove, exchange, or install a FRU.

The following safety notices apply throughout the power isolation procedures. Read all safety procedures
before servicing the system and observe all safety procedures when performing a procedure.

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