TASK 1 ENGLISH FOR BUSSINESS AND OFFICE

NAME: NIKMATUL MILLA LAILY FIRZA

NIM : 041486034

TASK 1
1. Explain the differences among talk-ins, quality circles, and briefing?
ANSWER:
Based on module PBIS 4427 English for business and office book pages 1.21-1.36 are:
A. TALK-INS
Talk-ins and quality circles have something in common because they are both are small
gatherings, namely meetings that carried out by a section or unit, or department within a
company or institution. These meetings can also be held to discuss financial matters. Whitehead
and Whitehead explain that:
Talk-in is a general meeting in which those present are free to speak their minds on any
matter that consider important. It might be introduced by a manager or supervisor of some sort,
giving an official view of one or two problems or developments. This is followed by the views of
other leading people, and then a free- the for-all session would be open to anyone else wishing to
join the discussion.
Obviously, the chairperson has the chance to influence the choice of speakers, but this
does not necessarily militant against the person with strong views. It is commonly held that it is
desirable to let those who wish to let off stream do so. This relieves to some extent whatever
frustration they are feeling, and allows more temperate members of staff to think through the
points raised and perhaps seize them in a later contribution to the debate.(1993; 120)
From this quote, we know that talk-ins are a meeting held by a unit or section or
department within a company or institution where every customer can express an opinion freely.
This meeting is opened by the manager or supervisor with state one or two problems faced by the
unit. This meeting can also be held if the unit is progressing or increase. After the manager or
supervisor opens a meeting with describe problems or improvements experienced by the
department or units, managers or supervisors provide opportunities for sub-units to speak.
The next session is brainstorming which is open to anyone who wants to participate in the
discussion. Although this discussion is free, the chairman of the committee meeting of course
can choose who speaks. However, the selection of the speaker does not have to be a person who
hinders the person who has strong or controversial views. The meeting was held for providing
opportunities for people who want to bring out their ideas. This relieves the feeling of frustration.
This meeting also provides an opportunity for impartial staff to pay attention to the things that
need to be raised at the next meeting. The chairwoman of the women's committee or the
secretary will take note of things that are very important to each participant who contributes, by
providing follow-up on the issues raised in the invention. In this matter, it is important to appoint
a small sub-committee of the people who give attention to issues raised for follow-up and report
on subsequent findings or through the journal if available. This committee is called kornite ad It
which means: 'one' arranged for this purpose (Whitehead and Whitehead, 1993). The committee
that more permanent is called a 'standing committee.' This committee continues from year to
year.
B. QUALITY CIRCLES
Quality circles are a new development that originated in Japan. However, now it has
spread all over the world. Whitehead and Whitehead explains that:
Quality circles consist of small meetings grouped around cost-centers in factories and
offices, whose aim is to discuss methods of working and to improve where possible both the
quality of the product and its ‘value for money,' and therefore its competitiveness in the
marketplace. The essence of the quality circle is to increase the participation of the ordinary
employee in the management process. The shop floor worker is much closer to the point of
production than the management, and may notice things of which top management could never
become aware. The quality of materials, the use of glues, paints, securing brackets and a host of
minor items, may in fact be a source of dissatisfaction not only to employees but to customers
and end-users. (1993:1'21)
This quote explains that quality circles consist of meetings small gatherings grouped into
financing within factories factories or offices. Quality circles aim to discuss about methods/work
methods and improve the quality of production and value for money, and competition "in the
five markets. The essence of quality circles is to increase the participation of workers in the
management process. Worker subordinates are closer to production than to management leaders.
Subordinate workers may notice things that they are never aware of by superiors. Quality of
goods, use of "lamb, paint, safety equipment, and other things" Small things can be a source of
employee/worker dissatisfaction and also customers and end users.
Quality circles is an effort to maintain the quality of production. Often problems arise
that result in customer dissatisfaction which results in caused by minor accidents in the
production line, defective goods, goods out is not checked by the quality control. This problem is
reported to the quality control department to look for the reasons why customer file a complaint.
Quality circles hold meetings regularly, and these gatherings follow-up activities are held to
implement the proposed submitted by a staff member. If an idea or opinion cannot be
implemented, the quality control department explains the reasons for refusal and provides
appreciation for his opinion. The head of the quality control center is given training on the
aspects: organizations such as how to stimulate discussion about problems that arise, and how to
listen to people's opinions wisely. Group members are prohibited from taking acts of violence
and destruction. Group members are encouraged to provide positive and constructive feedback.
In other words, the goal of group leadership is to generate a spirit of responsibility group
member's responsibility for the quality, smooth work system, and work equally good in the
production process. Alright, you've studied quality circles. The following sub-topics this is about
a briefing which is also a form of communication face to face. You study the following
discussion carefully.

C. BRIEFINGS
You must have often heard the term briefing, and of course, you know the meaning. the
word brief means short or short. The briefing is meant to provide brief information. Usually,
statements given in the briefing are quite short, and the gist of it is sufficient. So, The briefing is
a form of face-to-face communication that is carried out briefly.
The briefing is intended to provide information/guidance to a group of people. Whitehead
and Whitehead (1993) explain that briefing. A briefing is a face-to-face meeting between one
person who has information to convey and a group of people who need to know the information
for one purpose or another. For example; in war-time, where rumors abound and everyone needs
to know the current situation on the various battlefronts, it is usual to hold a briefing meeting at a
set time-say noon each day. (p.124) According to this definition, a briefing is a face-to-face
meeting between someone who has information to share and a group of people who need that
information for a purpose. Briefing needs to be done if there are important things that need to be
known by all parties/individuals in an office or institution. For example, in the situation chaotic
when the demonstrators have ruined a company, party management provides briefing to
managers and supervisors to do or not do certain things.
In giving a briefing, there are important points that must be attention, including:
1. Keep the account of events brief and factual without expressing opinions (which can
be misinterpreted).
2. Assist the press (or other audience) by giving interesting headline cases where this is
possible without breaching security. A particularly successful project, a piece of shrewd
detective work, or an act of great personal bravery makes a briefing more interesting and lively.
3. Be prepared to deal with questions by having a good background knowledge of the
situation; but remember the limits beyond which it would be unwise to go.
4.Think ahead to envisage the sort of awkward questions that might come up, and decide
how you will answer them. (Whitehead and Whitehead, 1993: 124)

2. Write a telephone conversation based on this scenario and use some appropriate expressions:
Yuni want to speak to Mr. Deni, the Dean of Faculty of Economics and Business, Open
University of Indonesia. She calls in relation to offer cooperation to hold International
Seminar. Unfortunately, Mr. Deni is out and he will be back at 2 pm. The secretary asks
her to call back later.

Answer:
Receptionist : Open University of Indonesia, Good morning.
Yuni : Good morning, May I speak to Mr Dean of faculty of economics and
business?
Recepsionist : Who’s speaking, please?
Yuni : My name Yuni.
Recepsionist : Thank you. And what’s it about, please?
Yuni : I want to offer cooperation to hold International Seminar.
Recepsionist : Thank you. One moment, please. I’m putting you now.
Yuni : Thank you.
Recepsionist : I’m afraid there is no answer. would you like to leave a message?
Yuni : OK. I want to offer cooperation to hold international seminar with Mr
Dean so what time should I call back?
Recepsionist : he will definitely be in after luch at 2 pm. Please Call back at that time
Yuni : sure thank you bye
Recepsionist : bye