Taking everyday people to extra-ordinary heights!

WWW.FUTURISTICTRAINING.COM

EXCELLENCE IN
LEADERSHIP, SALES
AND CUSTOMER
CARE TRAINING

THE

futuristic group
C O N T R I B U T I N G T O D E V E LO P M E N T & T R A N S F O R M AT I O N
INTRO
MESSAGE
“The Futuristic Group regard B-BBEE as a holistic pro-
cess designed to contribute directly to the develop-
ment and transformation of South Africa and to bring
about significant change in the economic growth, per-
sonal development and wealth creation for the coun-
try and the people.

Within our company, we believe that by sharing the

responsibility and allowing people to have flexibility in
their everyday work, we will assist them to be self-em-
powered and create even more wealth for themselves.
We are continually looking for opportunities to involve,
train and develop more companies that reflect the ex-
citing racial and cultural diversity in our country.”

MARILYN OVEREND
FOUNDER
 OUR MISSION
To continually be involved in the training and development of in-
dividuals, thereby reflecting the dynamic racial and cultural diver-
sity of South Africa. Through assisting companies to invest in their
staff, we are able to contribute to authentic empowerment.
ABOUT US
OPERATING PHILOSOPHY

F
uturistic Group regard B-BBEE as a
holistic process designed to contrib-
ute directly to the development and
transformation of South Africa and to bring
about significant change in the economic
growth, personal development and wealth
creation for the country and the people.

We are commited to the delivery of premi-

um products and services to a national net-
work of premier clients in diverse industries
both in South Africa and internationally.
WHY CHOOSE US?
COMPANY PROFILE

T
he Futuristic Group believes in empowerment of all its educators and associ-
ates; each educator is an independent contractor who is responsible for his/
her own personal growth and wealth within the framework of our organisation.

SETA ACCREDITED
Futuristic Training & Development has institutional accreditation with
the Services Seta, in addition, our full programmes have individual ac-
creditation with the corresponding credits.

EXPERIENCE
Since 1995, we have successfully trained and transformed the
lives of over 30 000 people and continually share updated knowl-
edge, training methods and ideas.

B-BBEE LEVEL 2
The Futuristic Group regard B-BBEE as a holistic process designed to contribute
directly to the development and transformation of South Africa and to bring
about significant change in the economic growth, personal development and
wealth creation for the country and the people.
OUR PROGRAMMES
GROW. DEVELOP. IMPROVE.

F
uturistic Training and Development has compiled a range of programmes specifically
for the Corporate target industries to obtain maximum results from persons within
leadership positions to customer service liaison. Education and Training methods are
interactive – role-plays, supporting videos, coaching, group/team participation, presen-
tations, experiential learning, discussions and sharing ideas, summarising, assignments,
feed-back, various assessment methods, self analysis and theory.

What can you expect to achieve with our programmes?

• Increase credibility through leadership
• Develop clear communication
• Build customer intimacy
• Improve your selling skills with effective results
• Prevue – psychometric testing
• Learn more about diversity and how it can benefit your working enviroment

What other programme options are available?

• Customised workshops
• Facilitation of seminars and workshops
• Call centre training
 “The High Performance Customer Care
programme has produced the following
positive results: A happier more cohesive
team has been built through a better under-
standing of, and knowledge of one another;
Individual confidence has been boosted
through self-growth.”
HIGH IMPACT COMMUNICATION
TRAINING FOR LEADERS

Objective
To achieve excellence and a thorough understanding of the responsibility we have as leaders, com-
municators, coaches and mentors. To gain understanding of our own potential and develop all our
personal qualities which are the keys to performing well and developing powerful teams.

Methodology
The programme is outcome based which means the aim is to develop practical skills, personal con-
fidence and self-esteem. Creating behaviours to enable people to feel more motivated and thus
more effective. Our style of delivery includes high levels of delegate involvement, active learning by
using practical on-the-job situations, group exercises, case studies, verbal and written feebdack. This
process immediately develops skills, attitudes and behaviour/s to enhance and maintain effective
sustainability and give you maximum impact and return on investment.

Some of the learning outcomes

Higher confidence levels, improved self esteem, assertive behaviour, dealing with conflict effectively,
building positive interpersonal relationships, improve performance, confidence and self motivation.
Acting with integrity & demonstrating sound business ethics & trust. Creative & accelerated produc-
tivity, understanding the mindset of others and co-creativity.
 Programme outlines
• Leadership through relationship building
• First impressions
• Develop open communication
• Delegate effectively
• Present in a professional manner
• Foster an ethos of effective decision making and judgement
• Create a positive attitude
• Establish a culture of trust by becoming trustworthy
• Turn resistance into resolve
• Handle conflict effectively
• Foster a sense of co-operation
• Paradigms, flexibility and tolerance
• Practical goal setting techniques to be successful
• Solve problems creatively
• Run formal and informal discussions and meetings
• Understand and develop emotional intelligence in business
• Memory management techniques to increase performance
• Establish techniques which will influence behaviour and attitudes

Duration
Duration – 10 weeks – 10 modules of 3 ½ hours per module or 5 days – 1 day per week.

Group size
Minimum 8 delegates, maximum 14 per group.
HIGH PERFORMANCE CUSTOMER CARE

Objective
To create an overall understanding of the factors which influence positive implemen­tation of in-
spired customer service! Increased productivity, effective communication, team-building, increased
confidence and improved productivity.

Methodology
Interactive workshops, role plays, case studies with assignments and feedback. Theo­retical input,
support videos together with experimental learning experiences.

Some of the learning outcomes

Develop enthusiastic service attitudes. Awareness of customer shopping styles and how we ser-
vice them. Effective questioning techniques; getting commitment; under­standing and identifying
customer requirements; selling features and benefits = pro­ductivity and sales increased. Creating
memorable shopping experiences for customers.
 Programme outlines
• The importance of creating an excellent company image
• Understanding customer service
• DISC – Awareness of how a customer shops
• What does the customer want / what does the customer expect?
• Beyond customer expectations
• How does our attitude effect the customer?
• Knowing what we have to offer
• Optimising customer service by offering choices, features and benefits
• Setting agreed standards of customer expectations
• Persuasion and influence – the ability to sell
• Understanding and developing customer potential
• Increasing sales and strengthening relationships through questioning, listening and
• caring
• Effective handling of conflict and objections
• Understanding that quality activity equals enhanced personal and business growth

Duration
Duration – 10 weeks – 10 modules of 3 ½ hours per module or 5 days – 1 day per week.

Group size
Minimum 8 delegates, maximum 14 per group.
TAILORED WORKSHOPS
OTHER TRAINING INTERVENTIONS ON OFFER

DIVERSITY
Customised to suite your individual company requirements.

THE FUTURE OF MEETINGS

A ½ day practical workshop covering effective meetings.

BUSINESS WRITING SKILLS

A two day workshop aimed at improving business writing
communication skills.

ADULT BASIC EDUCATION TRAINING

Adult training workshops designed to educate basic literacy
and mathematics.

MENTORING PROGRAMMES
A critical success factor in any sustainable mentoring pro-
gramme, is the effective training of mentors. Our programmes
are designed to train management and mentors for effective
human capital management.

PREVUE PSYCHOMETRIC TESTING

Find out about your training needs via a GAP analysis, test
your performance management or assess abilities, interests
and personalities in a single test.
 “Many of these individuals showed
marked development between just the
start and end of the course and cited the
course as the single highest impact
training they have ever received.”
OUR TEAM
THE FUTURISTIC GROUP PEOPLE

O
ur team comprises members who are like-minded in terms of Client focus, in-depth product
knowledge, positive activity to maximise profitability, increase market share, enhance brand
and maintain a culture of independence and success. All of our educators are required to
maintain the highest ethical standards in ensuring that the group’s business practices are conducted
in an appropriate manner.

MARILYN OVEREND KAMMY NAIDOO GREG OVEREND

Partner & Educator Partner Facilitator & Assessor

Specialist trainer Marilyn Kammy is a customer advocate With 14 years experience as

Overend has been at the cut-
ting edge of leadership devel-
opment for the last 25 years.
Her programmes are the re-
sult of 18 years of hands-on
experience and research. Her
philosophy is the fulfilment
of training objectives for all
parties, within the frame-
work of honesty and integri-
ty. Her expertise include soft
skills, motivational speaking,
micro-profiling and various
training initiatives that en-
hances existing services of-
fered.
at heart. She has a Bachelor of
Commerce Degree in Business
Administration and Legal Stud-
ies (University of Natal) as well
as a Masters of Business Ad-
ministration degree from the
Gordon Institute of Business Sci-
ence. She holds over 15 years’
professional experience in the
financial sector, the majority
of which was spent at a senior
management level.
a soft skills facilitator and as-
sessor, Greg has the ability
to engage with delegates on
a level that creates a learn-
ing environment in which
they can shine, and demon-
strate service and leadership
behaviours in all aspects of
their lives. Greg has had the
privilege of facilitating train-
ing programs in almost every
industry in South Africa.
The true test of a
business’ customer
service effort is not
when things are go-
ing right – but rather
what is done when
things go wrong.
– Steve Ferrante
REFERENCES
OUR CLIENTS

S
ince 1995, Futuristic Training & Devel-
opment has successfully trained and
interacted with over 30 000 people.
We build lasting relationships with our cli-
ents and often develop and train employ-
ees on a continual basis.
OUR CLIENTS
BELOW A BRIEF LIST OF SOME OF OUR CLIENTS:

• UPD Clicks • ACSA

• Pinnacle Group
• Axiz Workgroup
• Digital Planet
• Constancia Insurance Group
• Abacus Insurance
• HP Stores
• Famous Brands
• Peermont Global (Pty) Ltd
• Fraser Alexander Group Services
• Sanlam Healthcare Management
• BMW Financial Services
• FNB Housing Finance
• The Citizen
• Pioneer Foods Nu-laid
• South African Revenue Service
• Bond Stationers
• Air Liquide
• Vital Air
• KZN Department of Transport
• Net Partnering
• Bayer Consumer Care
• Barloworld Motor Division
• Ster Kinekor
• Zurich Insurance SA
• SA Eagle (Botswana)
• The Presidency
• HP (Pty) Ltd
• Avusa Media
• Samsung Electronics
• W.B.H.O.
• SA Airlink
• Slavepak / Bantex
• Altrisk
• BIC SA
• Plascon Paint
• Sechaba Medical Solutions
• SBV Services (Pty) Ltd
• Aveng Grinaker-LTA
• Escape Premium Collection
• Lancet Laboratories
• Frigoglass
• Nampak Liquid Packaging
• BASF SA
• Revco
• Retecon / Traconsa
• Bankserv
• ABSA – Action Line
• Acer Computers
• Sizwe Healthcare
• Tarsus Technologies
• Nike
• Cross Trainer
• Assa Abloy
• Dorbyl Marine
• Aspen Pharmacare
• Adecco
Taking everyday people to extra-ordinary heights!
WWW.FUTURISTICTRAINING.COM

futuristic TRAINING & DEVELOPMENT

CONTACT US
PostNet Suite 573, Private Bag X1
Johannesburg, 2153.
Tel: +27 11 704 6838
Mobile: +27 82 601 0056
Email: marilyn@futuristictraining.com