NYDA JOB DESCRIPTION

Job Description: Coordinator

Section A: JOB INFORMATION SUMMARY

Job Title: Coordinator Job Grade:

Salary:

Job Holder Name:

Level:

Date:

Location
Branch District
Division or Cluster: Products and Services

Seconded to:
Reports to: Regional Manager Name
Location: Branch/ District
No. of positions in
the Division or
Cluster:
Type of contract: Full Time – Permanent √ Fixed Term Contract Temporary
Contract period: Permanent

Key Job Purpose:

To ensure products and services of the NYDA are delivered effectively and efficiently in an integrated manner
within the branch. Responsible for all aspects of product and services life cycle management. Ensure quality of
service delivery of NYDA products and services at the branch.

NYDA: Job Description Date: 01-10-2015 Page 1 of 7

Key Outcomes: (what deliverables are required to achieve job purpose)
• Effective and efficient delivery of NYDA product and service offerings
• Quality Assurance
• Financial and Risk Management
• Reporting
• People Management
Key Roles:
• Leadership
• Coordinator
• Communication
• Budgeting
• Resource management
• Client satisfaction
• Staff motivation
Section B: DETAILED OUTLINE
Outcomes
KPA 1: Effective and
efficient delivery of NYDA
product and service
offerings
KPA 2: Quality assurance
KPA 3: Financial and Risk
Management
NYDA: Job Description
Key Activities
(what activities are relevant to deliver the outcomes)
• Track and manage all the effective delivery of NYDA products and services.
• Ensure that the product offerings of the NYDA are continuously integrated
through delivery.
• Review the Branch operational plans for the product delivery and make sure
the required materials, support and staff are in place.
• Ensure that there is constant review and achievement of targets aligned the
branch operational plan and subsequently the organization’s APP.
• Hold periodic meetings to ensure to alignment and achievement of Branch and
organizational targets aligned to the APP.
• Implement process improvements to achieve products and service quality and
delivery.
• Keeps track of product documents, and ensures that communication is
effective
• Ensure Branch compliance with policies and manuals.
• Ensure that products are delivered using quality tools and systems to ensure
effective delivery and implementation.
• Verify Branch products performance report.
• Conduct quarterly audits on products
• Conduct regular assessment of product delivery
• Update the risk register with regard to all products at Branches.
• Manage product risks
• Ensure that budgetary requirements are adhered to with regard to products.
Date: 01/02/2018 Page 2 of 6
Section B: DETAILED OUTLINE

Outcomes Key Activities

(what activities are relevant to deliver the outcomes)

KPA 4: Reporting • Quality assure, Compile and report to the achievement Branch targets on a
monthly, quarterly and annual basis.
• Compile monthly, quarterly, and annual reports on NYDA products used at
Branches and the impact thereof.
KPA 5: People • Manage the performance of direct reports.
Management • Remain in constant contact with product teams to ensure competent
performance.
• Plan for regular assessment of quality control standards.
• Organise, distribute and verify the work of direct reports and participate in their
training.
• Allocates physical and human resources within the product cluster of offerings.
• Ensures prompt response and efficient use of unit's resources.

Section C: SERVICE DELIVERY AND PERFORMANCE STANDARDS (KPIs)

Outcomes Key Performance Indicators (KPI’s)

KPI 1: Effective and efficient
delivery of NYDA product
and service offerings
KPI 2: Quality assurance
(What will tell that one is achieving the outcome)
• Branch operational plans quality assured and delivery reports
• Compliant product delivery

KPI 3: Financial and Risk • Budget plan

Management • Updated Risk register
KPI 4: Reporting • Monthly, quarterly, and annual reports on NYDA product and service delivery

KPI 5: People Management • Performance reports

• Performance appraisals in place

Section D: INHERENT JOB REQUIREMENTS

Competencies:
Level of Proficiency: 1 - Can acquire on the job; 2 - Some proficiency; 3 - Moderate proficiency; 4 - Strong
proficiency; 5 - Expert proficiency
D1. Managerial Competencies D2.Generic Competencies
Competency Level of Competency Level of
Proficiency Proficiency
(1-5) (1-5)

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Coaching and mentoring 4 Networking skills 4
4
Performance management 5 Consultation
People management 5 Communication skills 5
5
Change management 5 Conflict management
Leadership 5 Relationship building 5
5
Project management Facilitation
5
Strategic thinking 5 Diversity management 4
Planning, organizing and Presentation skills
5 5
coordinating resources Fostering teamwork
5 5
Decision making Stakeholder relations and management
Goal orientated 5
Problem solving
5
Effectiveness and efficiency
5
Punctuality
Ethics, integrity and professionalism
5
Advocacy
Adaptability 4
Innovation 4
Visioning 4

D3. Technical skills and knowledge

Knowledge Skills D4. Attributes

Competency Level of Competency Level of
Proficiency Proficiency
(1-5) (1-5)

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Adequate knowledge of modern 4 Effective and
management techniques and Business knowledge 5
efficient
industry working practices. Political awareness
4 Accountability
Familiarity with industry rules and Market awareness
5
regulations. Compliant to policies and 5 Advocacy
5 legislations
NYDA products and services and
5 Self-motivation
services. Business development
5
Fund management Organisational
Understanding the needs of the 4
youth. Understand operations, commitment
roles and responsibilities 5
Dependable
Product facilitation 5
Product knowledge Pro-active
Marketing youth 5
development services
4
Cross functional awareness
Operation integration 5
Risk management
5
Mobilising resources
Systems thinking 4
Contract management
4
Procurement management
Information management 4
Conducting research
3
Computer literacy
Information technology 4
systems utilisation
4

D5. Qualification and Experience

Minimum Qualifications Required:
• NQF level 7 in Business Management, Skills and Education or any related field.
• Drivers license

Preferred Qualification:
• NQF level 8 in Business Management, Skills and Education or any related field.

Relevant experience:
• At least 3- 5 years’ experience working supervisory level.
• Valid South African driver’s license

Section E: KEY RELATIONSHIP INTERFACES

Internal Relationships - other than reporting lines External Relationships (With Local/Provincial structures
(manager and subordinates). and other key parties, specify)

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 CEO • Investors
CFO • Onions
Executive Directors • Local Municipalities
Branch managers • Youth Advisory centers
Internal Staff • Office of the Premier
• Youth desk officers

*These are relationships where the incumbent will be working closely to influence or determine the results of this
job. These are make or break relationships who may best complete a 360 degree performance assessment.

Signed by: Authorised by:

(Job Holder)
Date: Date:

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