/fli6«o kl/rokq Joj:yfkg sfo{ljlw, @)&%

g]kfn ;/sf/
u[x dGqfno
/fli6«o kl/rokq tyf k~hLs/0f ljefu
l;+xb/af/, sf7df8f}+
 /fli6«o kl/rokq Joj:yfkg sfo{ljlw, @)&%

:jLs[t ldltM @)&%.)@.)^

k|yd kl/dfh{gM @)&%.!@.)%
bf];|f] kl/dfh{gM @)&^.)*.)*

/fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnLsf] ljsf; ul/ ;j} g]kfnLnfO{ jfof]d]l6«s ;"rgf / k[ys gDj/
;lxtsf]/fli6«o kl/rokq ljt/0fsf nflu g]kfnL gful/stf k|fKt JolQmsf] ljj/0f btf{ u/L /fli6«o
kl/rokq ljt/0f sfo{nfO{ Jojl:yt ug{ b]xfo adf]lhdsf] sfo{ljlw tof/ ul/Psf] 5 .

kl/R5]b–!
k|f/lDes

!_ ;+lIfKt gfd / k|f/De M -!_ o; sfo{ljlwsf] gfd æ/fli6«o kl/rokq Joj:yfkg sfo{ljlw, @)&%Æ
/x]sf] 5 .
@_ kl/efiff M ljifo jf k|;Ën] csf]{ cy{ gnfu]df o; sfo{ljlwdf,–
s_ æh}ljs ljj/0fÆ eGgfn] /fli6«o kl/rokqsf] nflu o; sfo{ljlw adf]lhd ;+sng
ul/g] JolQmsf] cf}+7f5fk, kmf]6f] / cfFvfsf] gfgL -cfO{l/;_ ;d]tsf ljj/0fnfO{
;Demg' k5{ .
v_ ælkmN8 sfof{noÆ eGgfn] ljefun] /fli6«o kl/rokq sfo{qmd ;~rfngsf nflu
lhNnf k|zf;g sfo{nodf :yfkgf u/]sf] sfof{no ;Demg' k5{ .
u_ ædGqfnoÆ eGgfn] g]kfn ;/sf/, ;+3Lo u[x dGqfno ;Demg' k5{ .
3_ ædxflgb]{zsÆ eGgfn] ljefusf] dxflgb]{zs ;Demg' k5{ .
ª_ æ/fli6«o kl/ro gDa/Æ eGgfn] k|To]s JolStnfO{ km/s km/s gDa/ x'g]u/L /
gbf]xf]l/g] u/L /fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnLaf6 hf/L ePsf] !) -bz_
c+ssf] gDa/ ;Demg'kb{5 .
r_ æ/fli6«o kl/rokq k|fKt ug{ of]Uo JolQmÆ eGgfn] /fli6«o kl/rokq k|fKt ug{sf]
nflu g]kfnL gful/stfsf] k|df0fkq ePsf] JolQm ;Demg' k5{ .
5_ æ/fli6«o kl/rokqÆ eGgfn] gful/ssf h}ljs tyf j}olQms ljj/0f -jfof]d]l6«s
;"rgf_ / k[ys gDa/ ;lxtsf] ljefun] k|bfg u/]sf] /fli6«o kl/rokq ;Demg'
k5{ .
h_ æ?h' ug]{ clwsf/LÆ eGgfn] k|s/0f * adf]lhd lhDd]jf/L k|fKt clwsf/L ;Demg'
k5{ .
em_ æljefuÆ eGgfn] g]kfn ;/sf/n] :yfkgf u/]sf] /fli6«o kl/rokq tyf k~hLs/0f
ljefu ;Demg'k5{ .
 `_ æljj/0f btf{ ck/]6/ -sDKo'6/ ck/]6/_Æ eGgfn] ljefu jf ;]jf k|bfosaf6 /fli6«o
kl/rokqsf nflu ljj/0f ;+sng ug{ lgo'St u/]sf] sd{rf/L ;Demg' kb{5 . ;f]
zAbn] /fli6«o kl/rokq ljt/0f ;DaGwL sfd ug]{ cGo sDKo'6/ ck/]6/nfO{ ;d]t
hgfp5 .
6_ æljj/0f btf{ PsfO{Æ eGgfn] ljefu tyf lhNnf k|zf;g sfof{nodf :yfkgf ePsf]
gful/ssf ljj/0f ;+sng tyf btf{ ug]{ / /fli6«o kl/rokq ljt/0f ug]{ :yfg
;Demg' k5{ . ;f] zAbn] lhNnf k|zf;g sfof{nosf] ;dGjodf 3'DtL ;]jfsf] ?kdf
:yfkgf ePsf] gful/sx?sf] ljj/0f ;+sng tyf /fli6«o kl/rokq ljt/0f s]Gb|nfO{
;d]t hgfpF5 .
7_ æj}olQms ljj/0fÆ eGgfn] JolQmsf] JolQmut kl/ro v'Ng] gfd, y/, 7]ufgf, hGd
ldlt, afa', cfdf / afh]sf] gfd, lnË ;d]t /x]sf] JolQmsf] of]Uotf, :jfldTj,
bfloTj jf lgh;Fu ;DalGwt cGo s'g} ljj/0fnfO{ ;d]t hgfpg]5 .
8_ æ;]jf k|bfosÆ eGgfn] /fli6«o kl/rokq ljt/0fsf nflu gful/ssf h}ljs tyf
j}olSts ljj/0f ;+sng ug{ ljefu;Fu ;Demf}tf ul/ sfo{ ug]{ cw{;/sf/L lgsfo,
sDkgL, ;+3 ;+:yf cflbnfO{ ;Demg' k5{ .
9_ æ:yfgLo txÆ eGgfn] ufpFkflnsf jf gu/kflnsf ;Demg' k5{ .

kl/R5]b–@
/fli6«o kl/ro gDa/, kl/rokq tyf ljj/0f ;+sng ;DaGwL Joj:yf

#_ /fli6«o kl/rokqsf] nflu ljj/0f ;+sng ug]{M -!_ g]kfn ;/sf/n] /fli6«o kl/rokq sfo{qmd
nfu" u/]sf] lhNnfdf ljefu jf ;]jf k|bfos lgsfon] k|d'v lhNnf clwsf/L;Fu ;dGjo ul/
tf]s]sf :yfgaf6 gful/ssf] j}olQms / h}ljs ljj/0f ;+sng u/L g]kfnL gful/stf k|fKt
JolQmnfO{ /fli6«o kl/rokq pknAw u/fpg] cfjZos Joj:yf ldnfpg] 5 .
-@_ g]kfn ;/sf/n] /fli6«o kl/rokq sfo{qmd nfu" u/]sf] lhNnfsf] lkmN8 sfof{no jf
:yfgLo :t/df 3'DtL ;]jfsf] ?kdf :yfkgf x'g] ljj/0f btf{ PsfO{ jf cGo :yfgdf g]kfnL
gful/sx?n] cfkm\gf ljj/0f btf{ u/fpg ;Sg]5g\ .
-#_ g]kfn ;/sf/n] /fli6«o kl/rokq sfo{qmd nfu" u/]sf] lhNnfdf g]kfnL gful/sx?n]
cg';"rL ! adf]lhdsf] 9fFrfsf] lgj]bg e/L lkmN8 sfof{no jf ljefun] tf]s]sf cGo :yfgLo
txsf sfof{no, jf ;]jf k|bfosn] tf]s]sf ljj/0f btf{ PsfO{ jf cGo :yfgdf /x]sf ljj/0f btf{
PsfO{ ;dIf k]z ug'{ kg]{5 .
-$_ /fli6«o kl/rokqsf nflu ljj/0f btf{ ug{ b]xfosf sfuhft ;lxt ljefusf] lkmN8
sfof{no jf 3'DtL ;]jfsf] ?kdf :yfkgf ePsf ljj/0f btf{ PsfO{df lgj]bg k]z u/L cfkm\gf]
ljj/0f btf{ u/fpg ;lsg]5 .
 -s_ g]kfnL gful/stfsf] k|df0fkqsf] ;Ssn / k|ltlnlk .
-v_ cfdf÷afa'sf] gful/stfsf] k|df0fkqsf] k|ltlnlk . -pknAw eP;Dd_
-u_ gful/stfsf] k|df0fkqdf hGd ldlt gv'n]sfsf] xsdf ;f] v'Ng] k|df0f jf
ufpFkflnsf÷gu/kflnsfsf] l;kmfl/z .
3_ gful/ssf k|df0fkqdf pNn]v ePsf] 7]ufgf eGbf km/s 7]ufgf ePdf a;fO{
;/fO{ k|df0fkq .
ª_ gful/stfsf] k|df0fkqdf klt kTgLsf] gfd gv'n]df ljjfx btf{ k|df0fkq .
r_ gful/stfsf] k|df0fkqdf c+u|]hLdf gfd gv'n]sf] eP ;Dej eP;Dd c+u|]hLdf
gfd v'Ng] sfuhft .
5_ ljj/0f k'i6L ug]{ cGo sfuhftx?
-%_ /fli6«o kl/rokqsf nflu ljj/0f btf{ ug{ k|s/0f # adf]lhdsf] lgj]bg / k|s/0f $
adf]lhdsf sfuhft ;lxt :jo+ pkl:yt eO{ cfkm\gf j}olQms tyf h}ljs ljj/0fx? btf{
ug'{kg]{5 .
$_ ljj/0f btf{ ug]{M ljefusf] lkmN8 sfof{nodf sfo{/t jf ;]jf k|bfosn] 5gf}6 u/]sf ljj/0f btf{
ck/]6/ -sDKo'6/ ck/]6/_ x?n] lkmN8 sfof{no / 3'DtL 6f]nLaf6 g]kfnL gful/sx?n] h}ljs tyf
j}olQms ljj/0f btf{ ug'{kg]{5 .

kl/R5]b–#
ljj/0f ;+sng / /fli6«o kl/rokq ljt/0f sfo{sf] Joj:yfkg

%_ /fli6«o kl/rokq sfo{qmdsf] ;~rfng / Joj:yfkgM /fli6«o kl/rokq sfo{qmdsf] ;~rfng /

Joj:yfkg ljefun] ug]{5 . o;sf] ;du| Joj:yfkg / ;~rfng dxflgb]{zssf] k|ToIf lgu/fgL
/ ;'k]l/j]If0fdf x'g]5 eg] lhNnf :t/df gfu/Lsx?sf] ljj/0f btf{ ug]{ sfo{ ;DalGwt lhNnf
k|zf;g sfof{nosf] ;dGjodf ljefu jf ;]jf k|bfosaf6 x'g]5 . /fli6«o kl/rokq ljt/0f
Joj:yfkg ;DjGwL sfo{ ljefu tyf ;/f]sf/jfnfx?sf] ;dGjodf k|d'v lhNnf clwsf/Laf6
;Dkfbg x'g]5 . o; qmddf ;xfos k|d'v lhNnf clwsf/Ln] ;DalGwt lhNnfdf /fli6«o kl/rokq
Joj:yfkg ;DaGwL sfo{sf] nflu ljefusf] ;Dks{ JolStsf] ?kdf sfo{;Dkfbg ug'{kg]{ 5 .
^_ g]kfn ;/sf/n] /fli6«o kl/rokq ljt/0fsf nflu sfo{qmd nfu" u/]sf] lhNnfdf ljefun] k|To]s
lhNnf k|zf;g sfof{nodf lkmN8 sfof{no :yfkgf ug{ ;Sg]5 . k|d'v lhNnf clwsf/Ln] tf]s]sf]
clws[t sd{rf/Ln] lkmN8 sfof{nosf] g]t[Tj stf{sf] ?kdf ljj/0f ;+sng / /fli6«o kl/rokq
ljt/0f sfo{sf] Joj:yfkg ug]{5 . sd{rf/L pknAwtfsf] cfwf/df lkmN8 sfof{nosf] g]t[Tj stf{
tyf ljefusf] ;Dks{ JoflQm Ps}hgf jf km/s km/s x'g ;Sg]5 .
&_ lkmN8 sfof{no k|d'vsf] b]xfo adf]lhdsf sfd, st{Jo / clwsf/x? x'g]5g\ .
ljefusf] ;Dks{ JolQmsf] ?kdf sfd ug]{ kbflwsf/Lsf] k|ToIf lgb]{zg tyf ;'kl/j]If0fdf
/xg] u/L lkmN8 sfof{no k|d'vsf] b]xfo jdf]lhdsf] sfd, st{Jo / clwsf/ x'g]5 .
!= ljefusf] lkmN8 sfof{nosf] g]t[Tjstf{sf] ?kdf sfd ug]{ .
@= /fli6«o kl/rokq sfo{qmd ;~rfngsf nflu :yfgLo k|zf;g, :yfgLo tx, :yfgLo
;+3;+:yf,;]jf k|bfos tyf gful/s ;dfh nufotsf] ;xof]u / ;dGjo Pj+
sfo{qmdsf] ;du| Joj:yfkg ug]{ .
#= g]kfnL gful/sx?nfO{ /fli6«o kl/rokq pknAw u/fpgsf nflu ;f] lhNnfdf ljj/0f
btf{ sfo{sf nflu ?h' ug]{ clwsf/Lsf] klxrfg ug]{, cfjZostf cg';f/ ljj/0f btf{
ck/]6/ -sDKo'6/ ck/]6_ 5gf]6 ug{ ;xof]u ug]{, tflnd k|bfg ug{ ;xof]u ug]{,
ljj/0f btf{ PsfO{x?sf nflu ljj/0f btf{ 6f]nLsf] kl/rfng ug]{, ;]jf k|bfosnfO{
cfjZos ;xof]u pknAw u/fpg] .
$= ljj/0f btf{ PsfO{x?sf] b}lgs ljj/0f lnO{ ;f] ljj/0f ljefunfO{ lgoldt ?kdf
cBfjlws u/fpg] .
%= ljj/0f btf{sf nflu cfjZos k|0ffnL ;"rf? ?kdf ;~rfng ug{sf nflu ljB't,
OG6/g]6, sDKo'6/, g]6js{ nufotsf k"jf{wf/x?sf] cfjZos Joj:yfkg ug]{ .
^= sfo{qmddf hg;xeflutf a9fpgsf nflu :yfgLo k|zf;g, :yfgLo tx, :yfgLo
;+3;+:yf, ;]jf k|bfos, gful/s ;dfh, :yfgLo ;~rf/sdL{, ;~rf/ dfWod cflb
;Fu ;dGjo u/L k|rf/ k|;f/ ug]{ .
&= ljj/0f btf{sf qmddf ;+sng ul/Psf kmf/d nufotsf sfuhftx? ;'/lIft ?kdf
e08f/0f ug]{ Joj:yf ug]{ .
*= ;+slnt ljj/0fx?sf] yk cflwsfl/stf cfjZos ePdf lhNnf k|zf;g sfo{nodf
ePsf] ljj/0f;Fu ?h' ug]{ .
(= ;+slnt ljj/0fx? /fli6«o kl/rokq 5kfO{sf nflu ljefusf] 5kfO{ tyf k|zf]wg
s]Gb|df g]6js{ dfkm{t k7fpg] Joj:yf ldnfpg] / ;f]sf] clen]v cg';"rL @ sf]
9fFrfdf e/L k7fpg] Joj:yf ldnfpg] .
!)= ljefusf] 5kfO{ tyf k|zf]wg s]Gb|af6 5flkPsf /fli6«o kl/rokqx?sf] ;'/lIft
9'jfgLsf] cfjZos Joj:yf ldnfpg] / ;'/lIft ?kdf ;DalGwt JolQmnfO{ /fli6«o
kl/rokq ljt/0fsf] Joj:yf ldnfpg] .
!!= eo/lxt jftfj/0fdf sfo{qmd ;~rfngsf nflu zflGt ;'/Iffsf] k|aGw ug{ :yfgLo
k|zf;g;Fusf] ;dGjodf ;'/IffsdL{ kl/rfng ug{ cfjZos ;'rgfx? k|d'v lhNnf
clwsf/L ;dIf k]z ug]{ tyf /fli6«o kl/rokq Joj:yfkg ;DjlGw sfo{qmd th'{df
u/L k]z ug]{ .
!@= :jLs[t sfo{qmd sfof{Gjog ug{ cfjZos of]hgf lgdf{0f u/L k]z ug]{ .
!#= cfjZostf cg';f/ ljefu tyf k|d'v lhNnf clwsf/Ln] tf]s]sf cGo sfo{x? ug]{ .
*_ ljj/0f ;+sngsf] nflu lgo'Qm u/]sf ?h' ug]{ clwsf/Lsf] b]xfo adf]lhdsf sfd, st{Jo /
clwsf/x? x'g]5 .
!= ljefusf] lkmN8 sfof{nosf] k|ToIf ;Dks{df /xL sfd ug]{ .
@= /fli6«o kl/rokq sfo{qmd ;~rfngsf nflu :yfgLo tx, :yfgLo ;+3;+:yf,;]jf
k|bfos gful/s ;dfh nufotsf] ;xof]u / ;dGjo Pj+ sfo{qmdsf] ;du|
Joj:yfkg tyf sfo{qmddf hg;xeflutf a9fpg k|rf/ k|;f/ ;d]t ug]{ .
#= sfo{qmd ;~rfng x'g] lhNnfsf g]kfnL gful/sx?nfO{ /fli6«o kl/rokq pknAw
u/fpgsf nflu ;f] lhNnfdf ljj/0f btf{ sfo{sf nflu ljj/0f btf{ ck/]6/ -
sDKo'6/ ck/]6/_ x?nfO{ kl/rfng ug]{ .
$= ljj/0f btf{ ug{sf nflu cfPsf gful/x?n] k]z u/]sf b/vf:t nufotsf
ljj/0fx?sf] ?h' ePsf] k|dfl0ft ug]{ .
%= ljj/0f btf{sf nflu cfjZos k|0ffnL ;"rf? ?kdf ;~rfng ug{sf nflu ljB't,
OG6/g]6, sDKo'6/, g]6js{ nufotsf cfjZos k"jf{wf/x?sf] Joj:yfkg ug]{ .
^= ljj/0f btf{sf qmddf ;+sng ul/Psf kmf/d nufotsf sfuhftx? ;'/lIft ?kdf
e08f/0f ug]{ Joj:yf ug]{ / ;f]sf] k|ltj]bg lkmN8 sfof{nodf cg';"rL @ sf] 9fFrfdf
e/L ;'/lIft ?kdf k7fpg] Joj:yf ldnfpg] .
&= ljj/0f ;+sng ubf{ yk cflwsfl/stf cfjZos ePdf :yfgLo txaf6 yk ljj/0f
lnO{ ?h' ug]{ .
*= ;+slnt ljj/0fx? ljefusf] 5kfO{ tyf k|zf]wg s]Gb|df /fli6«o kl/rokq 5kfO{sf
nflu g]6js{ dfkm{t k7fpg] Joj:yf ldnfpg] / ;f]s]f clen]v /fVg] .
(= ljefusf] 5kfO{ tyf k|zf]wg s]Gb|af6 5flkPsf /fli6«o kl/rokqx?sf] ;'/lIft
9'jfgLsf] cfjZos Joj:yf ldnfpg] / ;'/lIft ?kdf ;DalGwt JolQmnfO{ /fli6«o
kl/rokq ljt/0f Joj:yfsf] ;d]t ;dGjo ug]{ .
!)= eo/lxt jftfj/0fdf sfo{qmd ;~rfngsf nflu zflGt ;'/Iffsf] k|aGw ug{ :yfgLo
k|zf;gnfO{ cfjZos ;"rgf pknAw u/fpg] / v6fOPsf ;'/IffsdL{ kl/rfg ug]{
tyf ;]jf k|bfos;Fusf] ;dGjodf ;xof]uL sd{rf/L v6fpg], kmf/d ljt/0f ug]{,
kmf/d eg{sfnflu ;xof]u ug{ ;xof]u sIf Joj:yfkg ug]{ tyf dflg;x?sf] nfOg
ldnfpg] nufotsf sfo{df hgzlSt kl/rfng ug]{ .
!!= Ps :yfgaf6 csf]{ :yfgdf ljj/0f btf{ 6f]lnsf] :yfgfGt/0fsf] Joj:yf ldnfpg] .
!@= k|d'v lhNnf clwsf/Laf6 vl6Psf] cjlw k|dfl0ft u/fO{ ljj/0f ;+sngsf nflu
vl6Psf] lbgsf] ?= !,^)) sf b/n] b}lgs eQf jf ljefun] tf]s]sf] kb cg';f/sf]
dfl;s kfl/>lds lhNnf k|zf;g sfof{noaf6 k|fKt ug]{.
!#= cfjZostf cg';f/ tf]s]adf]lhdsf cGo sfo{x? ug]{ .

(= gful/sx?sf] ljj/0f ;+sng tyf kl/rokq ljt/0fsf nflu lgo'Qm u/]sf ljj/0f ;+sng
ck/]6/sf] b]xfo adf]lhdsf sfd, st{Jo / clwsf/ x'g]5 .
!= ljefusf] lkmN8 sfof{no / ;]jf k|bfos lgsfo tyf ?h' ug]{ clwsf/Lsf] k|ToIf
;Dks{df /xL sfd ug]{ .
 @= g]kfnL gful/sx?sf] ?h' ug]{ clwsf/Laf6 :jLs[tL k|fKt JolQmx?sf] j}olQms /
h}ljs ljj/0fx? /fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnLdf btf{ ug]{ .
#= ljj/0f btf{sf nflu cfjZos k|0ffnL ;"rf? ?kdf ;~rfng ug{sf nflu ljB't,
OG6/g]6, sDKo'6/, g]6js{ nufotsf k"jf{wf/x?sf] cfjZos Joj:yfkg ug]{ .
$= ljj/0f btf{sf qmddf ;+sng ul/Psf kmf/fd nufotsf sfuhftx? ;'/lIft ?kdf
e08f/0f ug]{ Joj:yf ug]{ / lkmN8 sfof{nodf ;'/lIft ?kdf k7fpg ?h' ug]{
clwsf/LnfO{ ;xof]u ug]{ .
%= ;+slnt ljj/0fx?sf] yk cflwsfl/stf cfjZos ePdf ;DjlGwt lgsfoaf6 yk
ljj/0f lnO{ ?h' ug]{ .
^= ;+slnt ljj/0fx? ljefusf] 5kfO{ tyf k|zf]wg s]Gb|df /fli6«o kl/rokq 5kfO{sf
nflu g]6js{ dfkm{t k7fpg] Joj:yf ldnfpg] / ;f]sf] clen]v /fVg] .
&= ?h'ug]{ clwsf/Laf6 ljj/0f btf{sf nflu vl6Psf] cjlw k|dfl0ft u/fO{ ljj/0f
;+sngsf nflu vl6Psf] cjlwsf] lgodfg';f/sf] kl/>lds lhNnf k|zf;g
sfof{no jf ;]jf k|bfos af6 k|fKt ug]{] .
*= cfjZostf cg';f/ lkmN8 sfof{no tyf ;]jf k|bfosn] tf]s]sf cGo sfo{x? ug]{ .

kl/R5]b–$
/fli6«o kl/rokqsf] 5kfO{, k|zf]wg tyf k|df0fLs/0f
!)_ /fli6«o kl/rokq 5kfO{ tyf k|zf]wg s]Gb|M -!_ /fli6«o kl/rokq sfo{qmd ;~rfng ePsf]
lhNnfaf6 ljj/0f btf{ k|0ffnLdf ;+slnt gful/ssf ljj/0fx?sf] k|zf]wg u/L /fli6«o kl/rokq
tof/ ug{ dxflgb]{zssf] k|ToIf lgu/fgLdf /xg] u/L ljefudf /fli6«o kl/rokq 5kfO{ tyf
k|zf]wg s]Gb| /xg]5 .
-@_ /fli6«o kl/rokqsf] 5kfO{ tyf k|zf]wg s]Gb|n] b]xfosf sfo{x? ug]{5M
!_ /fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnLsf] ;~rfng,
@_ /fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnL / o;sf ;a} cjojx?nfO{ PsLs[t
-Integration_ ug]{,
#_ /fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnLsf] Joj:yfkg -System Administration_
;DaGwL sfo{,
$_ /fli6«o kl/rokqsf nflu ;+slnt ljj/0fsf] ?h" -Verification_ Pj+ k|zf]wg,
%_ /fli6«o kl/rokqdf dxflgb]{zs jf lghn] tf]s]sf] clws[tsf] k|df0fLs/0f
x:tfIf/ ;lxt /fli6«o kl/rokqsf] 5kfO{,
^_ /fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnLdfkm{t cGo lgsfonfO{ cfjZos
ljB'tLo ;]jf -E-Service_ sf] ;~rfng, ;dGjo / cfa4tf,
&_ PsLs[t tYof+s e08f/0fsf] ;~rfng / Joj:yfkg tyf ;]jf k|bfos lgsfodf
cfj4tf,
 *_ /fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnLdf ePsf ljj/0fx?sf] uf]Ko / ;'/lIft
e08f/0f,
(_ /fli6«o kl/rokqsf] ;'/lIft 9'jfgL ;DaGwL cfjZos Joj:yf,
!)_ cfjZostf cg';f/ tf]lsPsf cGo sfo{x? .
-#_ /fli6«o kl/rokqsf] k|df0fLs/0f, 5kfO{ tyf k|zf]wg s]Gb|sf] ;du| Joj:yfkg /
;~rfng dxflgb]{zsaf6 x'g]5 . dxflgb]{zssf] k|ToIf cg'udgdf dxflgb]{zsaf6 tf]s]adf]lhdsf
ljefusf lgb]{zsnufotsf lgoldt tyf s/f/df lgo'St sd{rf/Lx?åf/f /fli6«o kl/rokq
Joj:yfkg ;DjGwL sfo{ ;~rfng ul/g]5 .
!!_ /fli6«o kl/rokqsf] ljt/0f lhNnf k|zf;g sfof{no / 3'DtL ;]jf dfkm{t :yfgLo :t/af6 ug{
;lsg]5 . gful/sx?sf] ljj/0f ;+sng ug{ lghL ;]jf k|bfos lgsfo, cw{ ;/sf/L lgsfo jf
cGo lgsfo;Fu ljefuaf6 lgodfg';f/ ;Demf}tf ul/ sfo{;Dkfbg ug{ ;lsg]5 .

kl/R5]b–%
ljljw
!@_ lkmN8 sfof{nosf] :yfkgfM /fli6«o kl/rokq sfo{qmd ;~rfng x'g] k|To]s lhNnfsf] lhNnf
k|zf;g sfof{nodf :yfkgf x'g] lkmN8 sfof{nosf] ;Dkflbt sfo{x?sf] lgodg, cg'udg tyf
lgoGq0f ljefu tyf lhNnf k|zf;g sfof{noaf6 ul/g]5 .
!#_ ljj/0f btf{ PsfO{M /fli6«o kl/rokq sfo{qmd ;~rfng x'g] lhNnfdf lhNnf k|zf;g sfof{nodf
:yfkgf x'g] tyf lkmN8 sfof{no cGt{ut /xg] :yfoL ljj/0f btf{ PsfO{sf] ;~rfng tyf
Joj:yfkg k|d'v lhNnf clwsf/Laf6 x'g]5 . k|To]s ljj/0f btf{ PsfO{df b]xfosf pks/0fx?
x'g'kg]{5 .
!= 8]:s6k sDKo'6/ ;]6 jf Nofk6k,
@= lk|G6/,
#= :Sofg/,
$= cf}+7f5fk :Sofg/ / cfOl/; :Sofg/
%= l;Ug]r/ Kof8,
^= Sofd/f,
&= ljh'nLsf] lgoldt Joj:yf -j}slNks ;lxt_,
*= OG6/g]6 Joj:yf,
(= sf8{ 5kfO{ tyf k|zf]wg s]Gb|;Fu g]6js{ :yfkgf,
!)= 6]an jf kmf]lN8ª 6]an -sDtLdf # x % lkm6_
!!= s';L{ jf kmf]lN8ª 6]an -! 6]an a/fa/ @ s';L{_
!@= kmf]6f] lvRg] k[i7e"ldsf] Joj:yf,
!#= l;l;l6eL Sofd/f,
!$= cfjZos d;nGb ;fdu|L,
 !%= cfjZos OG6/g]6, g]6js{ / ljB'tLo ;fdu|L h8fg ug]{ k|aGw,
!^= k+vf jf P;L jf lx6/ -cfjZostf cg';f/_
!&= cfjZos km\nf]l/ª / kf6]{zg cflb .
!$_ :yfoL ljj/0f btf{ PsfO{M ljefu tyf /fli6«o kl/rokq sfo{qmd ;~rfng x'g] lhNnfsf] lhNnf
k|zf;g sfof{noaf6 lgoldt ?kdf /fli6«o kl/rokqsf nflu ljj/0f ;+sng tyf /fli6«o
kl/rokqsf] ljt/0f ;DjGwL sfo{ ul/g]5 . cleofg ;~rfng cjlwe/ slDtdf b'O{j6f /
To;kl5 slDtdf Psj6f jf cfjZostf cg';f/ b'O{j6f;Dd :yfoL :6]zgaf6 ;]jf k|jfxsf]
lg/Gt/tf lbg'kg]{5 .
!%_ 3'DtL ljj/0f btf{ PsfO{M /fli6«o kl/rokq sfo{qmd ;~rfng x'g] lhNnfdf :yfgLo k|zf;g;Fusf]
;dGjodf ljj/0f btf{sf nflu ljefu jf ;]jf k|bfosaf6 3'DtL ljj/0f btf{ PsfO{ :yfkgf
ul/g]5 . h;sf nflu :yfgLo txn] cfkm\gf] If]qleqsf gu/kflnsf sfof{no jf ufpFkflnsf
sfof{no jf j8f sfof{no jf cGo s'g} pko'Qm :yfg pknAw u/fpg' kg]{5 .
!^_ e08f/ sIfsf] Joj:yfM -!_ /fli6«o kl/rokq sfo{qmd ;~rfng x'g] lhNnfsf] lhNnf k|zf;g
sfof{no;Fusf] ;dGjodf lhNnfdf /x]sf ;fj{hlgs lgsfosf ejgdf jf cfjZostf cg';f/
sf]7f ef8fdf lnP/ /fli6«o kl/rokq sfo{qmd ;~rfng;Fu ;DalGwt k|s/0f !# df pNn]v eP
adf]lhd ;fdu|Lx?, ;+slnt b/vf:t;lxtsf cGo sfuhfx?sf ;fy} d;nGbnufotsf
;fdu|Lx?sf] e08f/0f ul/g]5 .
-@_ lhNnfdf /x]sf] ;fj{hlgs lgsfosf ejg pknAw gePdf ;b/d'sfdleq ;'/Iffsf
b[li6n] pko'Qm lghL ejg jf s]xL sf]7f ef8fdf lnO{ e08f/0f sIfsf] Joj:yf ul/g]5 .
!&_ ;'/Iffsf] k|aGwM eo/lxt jftfj/0fdf sfo{qmd ;~rfngsf nflu /fli6«o kl/rokq sfo{qmd
;~rfng x'g] lhNnfsf] lhNnf k|zf;g sfof{no;Fusf] ;dGjodf cleofg ;~rfng cjlwe/
k|To]s ljj/0f btf{ PsfO{ jf sIfdf ;'/IffsdL{sf] Joj:yf ldnfOg]5 .
!*_ ;xof]uL sd{rf/Lsf] Joj:yfM sfo{qmd ;~rfngsf nflu /fli6«o kl/rokq sfo{qmd ;~rfng
x'g] lhNnfsf] ljj/0f btf{ PsfO{df ljefu jf ;]jf k|bfosaf6 tf]lsPsf] kfl/>lds kfpg] u/L
;xof]uL sd{rf/Lsf] Joj:yf ul/g]5 .
!(_ ;dGjo ;ldltM -!_ /fli6«o kl/rokq sfo{qmd ;~rfng x'g] lhNnfdf ;~rfng x'g] sfo{qmd
k|efjsf/L ?kdf ;~rfng ug{sf nflu ;DalGwt lhNnfsf k|d'v lhNnf clwsf/Lsf] ;+of]hsTjdf
b]xfo adf]lhdsf] ;dGjo ;ldlt /xg]5 .
!_ k|d'v lhNnf clwsf/L ;+of]hs
@_ lhNnf ;dGjo clwsf/L ;b:o
#_ k|d'v, lhNnf k|x/L sfof{no ;b:o
$_ k|d'v, ;z:q k|x/L an ;b:o
%_ k|d'v, /fli6«o c'g;Gwfg ljefu lhNnf sfof{no ;b:o
^_ ;xfos k|d'v lhNnf clwsf/L ;b:o
;lrj
 -@_ lhNnfdf ;~rfng x'g] sfo{qmd k|efjsf/L ?Kdf ;~rfng ug{sf nflu :yfgLo tx
Pj+ cGo ;/f]sf/jfnf lgsfo;Fu ;dGjo u/L sfo{qmd ;~rfngsf nflu cfjZos lbzflgb]{z
ug'{ ;ldltsf] k|d'v sfo{ x'g]5 .
-#_ ;ldltn] cfjZos b]v]df lhNnfl:yt cGo ;/sf/L lgsfo jf ;+3;+:yfsf
k|ltlglwx?nfO{ a}7sdf cfdGq0f ug{ ;Sg]5 .
-$_ ;ldltn] cfkm\gf] sfo{ljlw cfkm}+ lgwf{/0f ug{ ;Sg]5 .
-%_ ;ldltsf] a}7s cfjZostf cg';f/ a:g ;Sg]5 .
@)_ kbk"lt{ ;ldltM -!_ ljefun] /fli6«o kl/rokq sfo{qmd ;~rfng x'g] lhNnfdf k|d'v lhNnf
clwsf/Lsf] k|ToIf cg'udgdf /xg] u/L ;xfos k|d'v lhNnf clwsf/Lsf] ;+of]hsTjdf k|d'v
lhNnf clwsf/Laf6 tf]lsPsf sDKo'6/ k|ljlw lj1 ;lxt cGo b'O{ hgf kbflwsf/Lx? ;b:o /xg]
u/L Ps kbk"lt{ ;ldlt u7g ug{ ;Sg]5 .pSt ;ldltn] :yfgLo:t/df kl/rfng ul/g] ljj/0f
;+sng ck/]6/ nufotsf hgzlQmx?sf] kbk"lt{sf nflu cfjZos Joj:yf ldnfpg] 5 .
gful/sx?sf] ljj/0f ;+sng ug{ ljefun] ;]jf k|bfos lgsfo, cw{ ;/sf/L lgsfo, sDkgL jf
cGo ;+3 ;+:yf;Fu ;Demf}tf ug{ ;Sg]5 . To;/L ;+Demf}tf ePsf]df hgzlQm 5gf}6 tyf
Joj:yfkg ;DaGwL sfo{ ;f]xL ;+:yfaf6} x'g]5 .
-@_ kbk"lt{ ;ldltn] k|rlnt lgodx?sf] cwLgdf /xL kbk"lt{ ;DaGwL cGo sfo{ljlw
cfkm}+ lgwf{/0f ug{ ;Sg]5 .
-#_ ljefu tyf lhNnfdf /fli6«o kl/rokq Joj:yfkgsf]nflu 5gf}6 ePsf hgzlStnfO{
ljefu;Fusf] ;dGjodf gful/s ljj/0f ;+sng ug{ lhDdf kfPsf] ;]jf k|bfos lgsfon] ;d]t
sfo{ lhDd]jf/L lbO{ sfdsfh u/fpg ;Sg]5 .
@!_ jfwf c8\sfp km'sfpg]M s_ /fli6«o kl/rokq sfo{qmd ;~rfngsf] l;nl;nfdf s'g} ;d:of jf
b'ljwf pTkGg ePdf k|d'v lhNnf clwsf/L;Fusf] ;dGjodf ;f]sf] :yfgLo :t/df ;dfwfg
ul/g]5 . :yfgLo :t/df ;d:of jf b'ljwfsf] ;dfwfg x'g g;s]df ljefu jf u[x dGqfnon]
;d:of ;dfwfgsf] nflu cfjZos lg0f{o ug]{5 .o; sfo{ljlwdf pNn]v ePsf ljifo afx]s
/fli6«o kl/ro Joj:yfkg ;"rgf k|0ffnLsf] ;~rfng / /fli6«o kl/rokq Joj:yfkg ;DjGwL
cGo ljifodf ljefun] cfjZos Jojf:yf ldnfpg tyf ;]jf k|bfos lgsfonfO{ lgb]{zg lbg
;Sg]5 .
v_ o; sfo{ljlwdf pNn]v ePsf ljifox? ;f]lx adf]lhd / cGosf] xsdf k|rlnt sfg"g
adf]lhd sfof{Gjog ul/g]5 .
 cg';"rL !
/fli6«o kl/rokqsf] nflu b/vf:t kmf/fd
o; kmf/fdnfO{ ljefun] cfaZostf cg';f/ ;+zf]wg u/L k|of]udf Nofpg ;Sg]5 .
 cg';"rL @
b}lgs k|ltj]bgsf] 9fFrf

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