Server performance audit Servername: Dkpeye Observer Name: Romet Remes 1 Before your nigat During your shift, pick one server and start observing visually nd auditory using the steps bellow and check if the step was followed by YES/NO. £00 sit and have a conversation with the server and discuss the missing steps. Finally sign off that all information observed are legible and employee sign off the information are explained and received Yes ‘1 Did the server introduce themselves within § minutes sting down See? lope Mie tat pe $= Die he server inform the questo ny unavaale Roms before orig? OW ave 4- Ws the ordor akan within 7 minutes tom siting down? __-—“Fahotag pam 9™ 5 - Did the server ask if they have any ellergies? &-Pesseretbereriooncgecteusone. (“Tip Te] 7 - Was the order repeated back to the guest? ee stenet caer = 24 pa, 1 When the food and drink arrived, did the server name them? —# mae’ Ape 2+ Did the server check back during the meal? DeWies 1 2 Bzpm 3 If they had finished the drink, Did the server offered them a second one? 4 Was the table cleared promptly after everyone had fished? 5 Once the table had been cleared, did the server ask they had enjoyed their moat? 6 - Did the server ask ifthey wanted dessert once everything had been cleared? 3+ Payment & Gooabye 1-Did the server give the bill promptly ater requesting i? t. Tam (Rome! B- _ )hgree all the observations above are legible and correc Observer sign-off: i during my pet lam( DAREU f\) agree I have received explanations & discussions regarding the audi steps of service. Server sign-off: 1 audly Slowle UPSCALE BRANDS No ves, No formance of Scanned with CamScanner