Executive summary

For my final term report as I was assigned to take any of the topics which covers the area of interpersonal communication skills, I choose the topic EMOTIONAL INTELLIGENCE AT WORK PLACE The purpose of the report was a student can search and can implement what ever was taught in the interpersonal communication skills. In order to understand the importance of the subject in our daily life and in our future professional life. The report contains the introduction of the topic following the models by which emotional intelligence can be measured, as the topic was emotional intelligence at work place so report contains the components which play a major role in any persons life if he has good emotional intelligence score, those components helps any employee to perform better at work place. The components are self awareness, self management, social awareness and relation ship management. I have mentioned the relationship of the emotional intelligence in today and in future, how emotional intelligence affects a manager to understand his work place and also his work force. AS it is a research based term report for this I searched from books, internet and the major material I got from HEC digital library. The research term report is a summarization of the some of the articles and research papers I found from HEC Digital library. As the term report is based on research so through out my report I have tested my hypothesis which is Employees having attributes of emotional intelligence perform better at work place In research at Met Life, Seligman and his colleagues found that new salesmen who were optimists sold 37 percent more insurance in their first two years than did pessimists. When the company hired a special group of individuals who scored high on optimism but failed the normal screening, they outsold the pessimists by 21 percent in their first year and 57 percent in the second. They even outsold the average agent by 27 percent. In another study of learned optimism, Seligman tested 500 members of the freshman class at the University of Pennsylvania. He found that their scores on a test of optimism were a better predictor of actual grades during the freshman year than SAT scores or high school grades. The ability to manage feelings and handle stress is another aspect of emotional intelligence that has been found to be important for success. A study of store managers in a retail chain found that the ability to handle stress predicted net profits, sales per square foot, sales per employee, and per dollar of inventory investment. a survey of retail sales buyers found that apparel sales reps were valued primarily for their empathy. The buyers reported that they wanted reps that could listen well
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and really understand what they wanted and what their concerns were. So in the 1 st article different researches were done and as well as research was compared with the theories of emotional intelligence to check that whether the research meets the criteria in the theories. In the 2nd article it is shown that how the emotional intelligence is connected to the leadership, the research conducted at a insurance company is illustrated here that how the CEOs who had high EQ score performed in their work place and how efficient they were not only maintaining the relationship with their employees and customers but also making profits for the company. How a leader affects the performance to test this a example of school is being given, in which
When the school head was flexible in leadership style and demonstrated a variety of EI abilities, teachers attitudes were more positive and students' grades higher; when the leader relied on fewer EI competencies, teachers tended to be demoralized and students underperformed academically (Hay/McBer, 2000). Effective school leaders not only created a working climate conducive to achievement but were more attuned to teachers' perceptions of such aspects of climate and organizational health as clarity of vision and level of teamwork. Then example of health care department is given, 1,200 members of health care organizations were asked to nominate outstanding leaders based on criteria such as organizational performance and anticipation of future trends. The members were then asked to evaluate the effectiveness of the nominees in fifteen key situations that leaders faceamong them organizational change, diversity, and institutional integrity. The study revealed that the more effective leaders in the health care industry were also more adept at integrating key EI competencies such as Organizational Awareness and relationship skills like persuasion and influence. In the end in is tested that can the emotional intelligence be developed? An experiment was conducted among the MBA students. The results of this research have shown that emotional intelligence competencies can be significantly improved, and, moreover, these improvements are sustainable over time. Research on traditional MBA programs found just a 2% increase in social and emotional competencies as a result of program completion (Boyatzis, Cowan, & Kolb, 1995). Although traditional corporate leadership initiatives tend to fare better, the effects are also relatively small and tend to fade significantly over time. That the effects observed in the Weatherhead MBA program were sustained for a period of several years provides evidence that, not only is it possible to develop emotional intelligence competencies, but that such changes can be sustained over an extended period.

CONCLUSION: From the above research it is concluded that EMOTIONAL intelligence has
great effect on the performance over the employee or even on the leader in order to maintain relationship to cope with the stress, in order to communicate well, to be social at work place. From the study it is also concluded that even the people who has good academic record and were task oriented but they were failed to maintain a good atmosphere and were fired due to lack of components like relationship management, they were unable to understand the feelings of their employee, the keep on focusing work only without considering the reaction of the employee were failed due to the lack of the component of emotional intelligence.

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